Customer Service Associate/Customer Service Executive (Hardlines)
SGS
Customer Service Associate/Customer Service Executive (Hardlines)
Job Description
Description
- Handle incoming email and phone enquiries
- Deliver customer satisfaction through excellent service quality
- Solve problems and analyze information accurately with appropriate speed
- Make decisions through appropriate actions required to solve queries within guidelines
- Prepare proposal, quotation and agreement for the customer
- Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
Qualifications
- High Diploma or above in any subjects
- 1-4 years’ experience in customer services
- Good command of both written and spoken English and Chinese, including Mandarin
- Good communication skill, outgoing and initiative
Additional Info
- 5-day Work Week
- Double Pay and Performance Bonus
- Dental and Medical Benefits
- Accident Insurance and Life Insurance
- Annual Leave
- Birthday Leave
- Paid Maternity Leave, Paternity Leave, and Marriage Leave
- Career Advancement Opportunities
- On-the-Job Training
- Education and Training Subsidies
- Free shuttle service
- Employee Assistance Program (EAP)
- Staff Activities
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Locations
- 25 Lok Yip Rd, Fanling, Hong Kong, Hong Kong, Hong Kong SAR China
Salary
40,000 - 70,000 CNY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Good command of English and Chinese (Mandarin)intermediate
- Good communication skillsintermediate
Required Qualifications
- High Diploma or above (experience)
- 1-4 years experience in customer services (experience)
Responsibilities
- Handle incoming email and phone enquiries
- Deliver customer satisfaction through excellent service
- Solve problems and analyze information accurately
- Prepare proposals, quotations and agreements
- Communicate with laboratory staff on sample handling
Benefits
- general: 5-day Work Week
- general: Double Pay and Performance Bonus
- general: Dental and Medical Benefits
- general: Accident Insurance and Life Insurance
- general: Annual Leave
- general: Birthday Leave
- general: Paid Maternity, Paternity, and Marriage Leave
- general: Career Advancement Opportunities
- general: On-the-Job Training
- general: Education and Training Subsidies
- general: Free shuttle service
- general: Employee Assistance Program (EAP)
- general: Staff Activities
Answer 10 quick questions to check your fit for Customer Service Associate/Customer Service Executive (Hardlines) @ SGS.
Related Books and Jobs
Customer Service Associate/Customer Service Executive (Hardlines)
SGS
Customer Service Associate/Customer Service Executive (Hardlines)
Job Description
Description
- Handle incoming email and phone enquiries
- Deliver customer satisfaction through excellent service quality
- Solve problems and analyze information accurately with appropriate speed
- Make decisions through appropriate actions required to solve queries within guidelines
- Prepare proposal, quotation and agreement for the customer
- Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
Qualifications
- High Diploma or above in any subjects
- 1-4 years’ experience in customer services
- Good command of both written and spoken English and Chinese, including Mandarin
- Good communication skill, outgoing and initiative
Additional Info
- 5-day Work Week
- Double Pay and Performance Bonus
- Dental and Medical Benefits
- Accident Insurance and Life Insurance
- Annual Leave
- Birthday Leave
- Paid Maternity Leave, Paternity Leave, and Marriage Leave
- Career Advancement Opportunities
- On-the-Job Training
- Education and Training Subsidies
- Free shuttle service
- Employee Assistance Program (EAP)
- Staff Activities
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Locations
- 25 Lok Yip Rd, Fanling, Hong Kong, Hong Kong, Hong Kong SAR China
Salary
40,000 - 70,000 CNY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Good command of English and Chinese (Mandarin)intermediate
- Good communication skillsintermediate
Required Qualifications
- High Diploma or above (experience)
- 1-4 years experience in customer services (experience)
Responsibilities
- Handle incoming email and phone enquiries
- Deliver customer satisfaction through excellent service
- Solve problems and analyze information accurately
- Prepare proposals, quotations and agreements
- Communicate with laboratory staff on sample handling
Benefits
- general: 5-day Work Week
- general: Double Pay and Performance Bonus
- general: Dental and Medical Benefits
- general: Accident Insurance and Life Insurance
- general: Annual Leave
- general: Birthday Leave
- general: Paid Maternity, Paternity, and Marriage Leave
- general: Career Advancement Opportunities
- general: On-the-Job Training
- general: Education and Training Subsidies
- general: Free shuttle service
- general: Employee Assistance Program (EAP)
- general: Staff Activities
Answer 10 quick questions to check your fit for Customer Service Associate/Customer Service Executive (Hardlines) @ SGS.
Related Books and Jobs