Description

The FSSC Key User acts as an expert and super-user for ERP and finance processes within the Finance Shared Service Centers (FSSCs). Positioned at the heart of transformation, this role ensures that global process standards are effectively translated into daily operations, safeguarding compliance, efficiency, and data integrity.

As the Key User, you will be a hands-on change enabler. You will validate ERP and process changes, support User Acceptance Testing (UAT), deliver first-line training and guidance, and ensure data integrity and operational efficiency. You will play a key role in system readiness and daily process validation, helping teams adopt new configurations while driving continuous improvement and maintaining compliance with global standards.

Primary Responsibilities

Ensure ERP configurations, finance processes, and system changes are fully validated, adopted, and operationalized within FSSCs—driving readiness, compliance, and operational excellence.

Key Responsibilities

• Act as ERP and finance process super-user within FSSCs, serving as go-to expert for functional areas (OTC, STP, RTR), including cross-functional support.
• Participate in UAT by validating new configurations, enhancements, and process changes to ensure accuracy, compliance, and readiness.
• Deliver training, create user guides, and provide first-line support to FSSC colleagues to support adoption of new systems, tools, and processes.
• Support ERP rollouts, process migrations, and system releases by identifying risks, reporting defects, and ensuring smooth cutover and hypercare.
• Identify recurring process issues, provide feedback on inefficiencies, and collaborate with Integration Leads and Process Owners to implement improvements.
• Monitor accuracy and completeness of transactional and master data, ensuring compliance with internal controls, audit standards, and regulatory requirements.

Qualifications

• Bachelor’s degree in Finance, Accounting, or related discipline.
• 5+ years in finance operations within FSSCs, with in-depth knowledge of OTC, STP, RTR, Billing or e-Compliance processes.
• Proficiency with ERP systems (Oracle Fusion, or equivalent) and office productivity tools.
• Lean Six Sigma Yellow/Green Belt; ERP functional certification.
• Deep process knowledge in one or more finance towers (OTC, STP, RTR, Billing, e-Compliance).
• Strong ERP super-user capability and testing/UAT experience.
• Excellent training, coaching, and support skills to build team capability.
• Attention to detail with strong focus on data accuracy and compliance.
• Problem-solving mindset and ability to escalate issues appropriately.
• Adaptability to changing systems, processes, and priorities in a fast-paced environment.

Additional Info

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and remote work.
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.
• Benefit from a comprehensive benefits platform.

Apply Now:

At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals with over 145 years of service excellence.