Description

Within the Corporate IT organization, you will join the IT Service Management team for LIMS (Laboratory Information Management Systems: G6 technology) providing technical support expertise:

• Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical systems.
• Provide 2nd & 3rd level application support for the application.

Specific Tasks

• Advanced Troubleshooting & Incident Management
  • Investigate and resolve escalated issues.
  • Perform root cause analysis and implement corrective actions.
  • Debug Java code and analyze application logs to identify problems.

• Application Monitoring & Optimization
  • Monitor application health using tools such as Grafana
  • Configure alerts and dashboards to proactively detect and address anomalies.
  • Analyze application performance and recommend improvements.

• Bug Fixing & Code Support
  • Collaborate with development teams to implement permanent solutions.
  • Develop functionality enhancements including lab instrument / device connections (CSV mapping)

• Deployment & Release Support
  • Assist in application deployments and release validation.
  • Conduct post-deployment checks and ensure system stability.
  • DevOps following SGS procedures

• Documentation & Knowledge Management
  • Maintain detailed documentation of support procedures and known issues.
  • Share technical knowledge within support teams to reduce future escalations.

• Cross-Team Collaboration
  • Work closely with other teams and business stakeholders.
  • Provide timely updates and communication during incidents and outages.

Qualifications

• Graduate Level of studies and/or Post-Secondary Education  in Computer Science, Engineering or related subject
• Minimum of 1 - 2 years similar working experience
• Required
  • Experience in application support & bug fixing
  • Experience with Relational Databases (e.g.SQL Server, Oracle PL/SQL)
  • Experience in related support tools (e.g. Service Now)
  • Experience developing or maintaining instrument interfaces or middleware using Java (knowledge of APIs, web services, XML/JSON).
  • Experience in system maintenance, configuration management, and basic scripting for SQL.
• Familiarity with change control, incident management, and documentation standards in regulated environments.
• .Ideally
  • Knowledge of LIMS
  • Understanding of laboratory workflows and data management processes.
  • Experience with GIT projects’ repository
  • Knowledge of Java patterns

• Good understanding of the Application Lifecycle Management
• Used to work in an international environment

Additional Info

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and work model.
• Access SGS University and Campus for continuous learning options.
• Thrive in a multinational environment, collaborating with colleagues from multiple continents.
• Benefit from our comprehensive benefits platform.

Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. 

Company Description

Location: Remote within Europe with regular international travel

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

At SGS, we have an open corporate and international culture. We offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and are committed to supporting your development within the company. Our business principles include: Integrity, Health, Safety & Environment, Quality & Professionalism, Respect, Sustainability, and Leadership.