Description

Our Design & Process Optimization team accelerates IT product innovation, driving digital transformation through agile, human-centered, and data-informed design.

As a Senior Innovation Designer, you will shape how SGS imagines, designs, and delivers next-generation digital solutions. You will manage the full idea-to-execution lifecycle - from opportunity identification and concept development to design, prototyping, testing, and evaluation. Acting as a strategic partner, you will transform complex challenges into user-centered, feasible, and value-driven solutions. Combining creativity with analytical rigor, you’ll help prioritize high-potential initiatives and accelerate innovation outcomes.

Working with agile teams, UX/UI designers, product owners, data experts, and technical leads, you will guide the creation of intuitive interfaces, scalable design systems, and impactful digital products that are brand-aligned, user-friendly, and measurable.

Responsiblities

Innovation & Design

• Drive end-to-end idea lifecycle: from opportunity identification to execution and impact tracking.
• Conduct research and analysis (quantitative and qualitative) to validate and refine concepts.

Human-Centered & Strategic Design

• Translate business needs into user-centric solutions aligned with organizational goals.
• Apply Design Thinking and systems thinking; create design artifacts (blueprints, maps, storyboards).

Prototyping & Validation

• Build and test prototypes to validate assumptions and measure user value.
• Lead user research cycles and support agile teams during design phases.

Data-Driven Decision Making

• Use data insights to guide prioritization and solution design; define KPIs and track performance.

Collaboration & Leadership

• Provide creative leadership, mentor designers, and promote design excellence.
• Partner with cross-functional teams to ensure feasibility and scalability; contribute to design systems.
• Represent the organization at events and foster talent development through schools and networks.

Qualifications

• 8+ years of experience in end-to-end service, product, or innovation design, preferably including agency or consultancy experience.
• Degree in Service Design, Strategic Design, UX, Product Design, or comparable professional background.
• Proven ability to navigate ambiguity, make informed decisions, and communicate complex ideas in simple, actionable language.
• Strong expertise in Design Thinking, human-centered design, and lean/agile environments.
• High proficiency with design and collaboration tools: Figma, Miro, Adobe CC, prototyping tools, research frameworks.
• Experience working with distributed or remote teams.
• Fluent in English; other languages are a plus.

The Ideal Candidate

You are a hybrid designer - part service designer, part UX/UI designer, part strategic thinker, part business designer, part process analyst. You combine creativity with analytical thinking, empathy with pragmatism, and design craft with execution discipline. Above all, you are a curious, open-minded listener who can challenge assumptions and transform insights into meaningful, measurable digital experiences.

Additional Info

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and a hybrid work model (50% remote).
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.

Apply Now:
At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals with over 145 years of service excellence.