Description

The Technical Support Analyst (IT005) provides advanced technical support for complex, non-recurring issues and business-driven projects, coordinating with IT teams and vendors to resolve escalated Level 3 incidents. The role requires at least 4 years of corporate IT support experience, strong skills in troubleshooting hardware, software, networking, and Active Directory, as well as knowledge of Azure, mobile device support, and customer service practices. Candidates should hold a diploma or degree in IT, demonstrate strong problem-solving and communication abilities, and be able to work independently in fast-paced environments while ensuring business continuity and system availability.

Qualifications

Education

• College diploma in Information Technology or related discipline
• Bachelor’s degree preferred

Experience

• 4+ years in corporate IT support
• Hardware/software troubleshooting and break-fix/repair
• Customer service in IT technical roles

Technical Skills

• End-user and server hardware/software, operating systems, protocols
• Active Directory access and permissions
• Networking appliances troubleshooting and configuration
• Mobile device support
• Knowledge of Azure preferred

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent communication (verbal and written)
• Customer service orientation
• Time management and prioritization skills
• Ability to manage multiple projects in fast-paced environments

Languages

• English: Intermediate proficiency required
• French and/or Spanish preferred

Additional Info

Company Description

SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with more than 95,000 employees and a network of over 2,400 offices and laboratories worldwide.