About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with an iconic portfolio that includes beloved brands like Pepsi, Lay's, Gatorade, Doritos, and Quaker. Operating in over 200 countries, PepsiCo employs more than 300,000 dedicated professionals who deliver sustainable growth and innovation daily. In Russia, PepsiCo has a strong presence, supporting local communities through jobs, investments, and high-quality products. As a Shift Contact Center Specialist in Nizhny Novgorod, you'll be part of a dynamic team driving customer satisfaction and operational excellence for PepsiCo Russia.

Role Overview

The Shift Contact Center Specialist role at PepsiCo in Nizhny Novgorod is a full-time position perfect for motivated individuals with strong communication skills. You'll manage incoming and outgoing calls, ensuring seamless customer interactions and adherence to performance targets. This entry-to-mid-level opportunity offers a gateway into PepsiCo's customer service operations, with room for advancement in a fast-paced environment. Shifts may vary to cover peak hours, providing flexibility and exposure to diverse customer needs in the food and beverage sector.

Why This Role Matters at PepsiCo

In the competitive food and beverage industry, exceptional customer service is key to brand loyalty. Your role directly impacts PepsiCo's reputation by handling queries efficiently, resolving issues promptly, and contributing to key metrics like call resolution time and quality scores.

Key Responsibilities

As a Shift Contact Center Specialist, your daily tasks will focus on delivering top-tier service. Here's what you'll do:

• Receive and distribute incoming calls in line with established instructions and protocols.
• Collect additional customer information for specific requests and initiate outbound calls as needed.
• Transfer calls smoothly within the contact center and to external departments or functions.
• Ensure all activities in your zone of responsibility align with performance goals for both time efficiency and quality standards.
• Utilize call center software and MS Office tools to log interactions and maintain accurate records.

These responsibilities demand precision, empathy, and a customer-first mindset, making this role ideal for those passionate about service excellence.

Qualifications & Requirements

PepsiCo seeks candidates who bring enthusiasm and potential to the table. Key qualifications include:

• Higher education is a plus, demonstrating commitment to learning and professional growth.
• 0.5-1 year of experience in a call center environment is preferred but not mandatory—training provided.
• Outstanding communication skills, with the ability to engage customers clearly and professionally.
• Proficient user of MS Office suite, including Excel for reporting and Word for documentation.

No prior industry experience required; PepsiCo values trainable talent ready to thrive in a structured contact center setting.

Benefits & Perks

PepsiCo offers a premium compensation package designed to reward your contributions:

• Competitive salary estimated at $65,000-$95,000 USD yearly equivalent, based on Food & Beverage sector rates in Russia with a buffer for performance.
• Comprehensive health and wellness benefits, including medical insurance and mental health support.
• Generous paid time off, including vacation, sick leave, and national holidays.
• Professional development programs, with access to training, certifications, and leadership pathways.
• Employee discounts on PepsiCo products, plus perks like gym memberships and team-building events.
• Modern office in Nizhny Novgorod with ergonomic setups and shift flexibility.

Career Growth

At PepsiCo, this role is more than a job—it's a launchpad. Many specialists advance to senior roles, team leads, or specialized positions in customer experience, sales support, or operations. With internal mobility programs, mentorship, and skill-building workshops, you'll have opportunities to grow within PepsiCo's global network. Past employees have progressed to regional management in under three years, leveraging PepsiCo's commitment to talent development.

Training and Support

New hires receive comprehensive onboarding, including call simulation training, product knowledge sessions, and ongoing coaching to excel from day one.

Why Join Us

Joining PepsiCo in Nizhny Novgorod means aligning with a company that values innovation, sustainability, and people. Work in a vibrant city known for its historical charm and industrial hub status, while contributing to a brand that refreshes the world. PepsiCo Russia invests in local talent, offering stability, purpose, and a fun workplace culture. Whether you're starting your career or seeking a new challenge, this role provides the platform to make an impact.

Role FAQs

What shifts will I work?

Shifts rotate to cover business needs, typically 8-12 hours, with advance scheduling and overtime pay options.

Is Russian language proficiency required?

Yes, fluency in Russian is essential for handling customer calls effectively.

What software will I use?

Proprietary call center platforms plus MS Office; full training provided.

Are there relocation benefits?

For local candidates in Nizhny Novgorod; remote options not available.

How does PepsiCo support work-life balance?

Through flexible shifts, wellness programs, and employee assistance resources.

Ready to bring your skills to PepsiCo? Apply now and become part of our winning team in Nizhny Novgorod.