About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 locations globally, serving millions of customers daily. Founded in 1971 in Seattle, Washington, Starbucks has grown into a premium brand synonymous with high-quality coffee, handcrafted beverages, and a welcoming third-place environment. In the United States, Starbucks operates thousands of stores, including in vibrant cities like Baltimore, Maryland. Our mission is to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time. As a Shift Supervisor at Store# 11515 on 3201 St Paul St, you'll be part of a team that upholds these values while driving operational excellence.

Role Overview

The Shift Supervisor role at Starbucks is a dynamic leadership position perfect for motivated individuals with retail or food service experience. In this full-time opportunity in Baltimore, Maryland, you'll oversee store operations during your shift, ensuring top-tier customer experiences, product quality, and team performance. Shift Supervisors act as role models, coaching baristas, managing workflows, and maintaining Starbucks' high standards for safety, cleanliness, and service. This position offers flexible scheduling, including early mornings, evenings, weekends, nights, and holidays, providing a pathway to advance within one of the most admired companies in the world.

Key Responsibilities

As a Shift Supervisor, your day-to-day duties include directing the work of others, delegating tasks to two or more employees, and coordinating seamless operations. You'll prepare and coach the team on crafting beverages and food to exact recipes, including customizations like temperature adjustments or ingredient substitutions. Maintaining regular attendance and punctuality is essential, as is upholding store policies on cash handling, safety, security, and quality control. You'll interact constantly with customers, fulfilling requests with a smile, and contribute to a positive team environment through strong communication and relationship-building.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Baltimore, candidates need at least six months of experience in customer-facing roles requiring constant interaction and request fulfillment. Additionally, six months of delegating tasks or coordinating teams is required. Key attributes include the ability to learn quickly, effective oral communication skills, knowledge of retail environments, strong interpersonal skills, and the capacity to work collaboratively while directing others. Availability for flexible hours is crucial, with or without reasonable accommodations. No formal education beyond high school is specified, making this accessible for driven professionals ready to lead.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice. Enjoy 100% tuition coverage for online degrees through Arizona State University (ASU Online), empowering your education without debt. Participate in Bean Stock, our equity grant program that makes you a shareholder in the company's success. Unwind with a complimentary Spotify Premium subscription and daily free coffee and drink markouts for you and your family. Comprehensive health benefits, paid time off, and a 401(k) with generous company match support your financial wellness. These perks, combined with competitive pay estimated at $36,000-$46,000 annually for this role in Baltimore, make Starbucks a rewarding place to build your career.

Career Growth at Starbucks

Starbucks invests heavily in employee development, with 70% of store leaders starting as hourly partners. As a Shift Supervisor, you'll gain hands-on leadership training through our Barista Basics, Shift Supervisor Foundations, and advanced management programs. Opportunities abound for promotion to Assistant Store Manager, Store Manager, and beyond, including district and regional roles. In Baltimore, our store at 3201 St Paul St serves as a launchpad for regional opportunities across Maryland and the Mid-Atlantic. With internal mobility tools and mentorship, your growth is unlimited—many alumni lead multimillion-dollar operations or transition to corporate roles in Seattle.

Why Join Starbucks

Joining Starbucks means more than a job; it's a community of passionate people creating moments of connection. In Baltimore's eclectic scene, you'll serve diverse neighborhoods while enjoying a premium work culture focused on inclusivity, innovation, and impact. Our commitment to sustainability—sourcing ethically grown coffee and reducing waste—aligns with values-driven careers. With flexible schedules, unbeatable benefits, and a brand that resonates worldwide, this Shift Supervisor role offers stability, purpose, and excitement. Stand out in the retail and coffee industry by applying today and elevating your career with Starbucks.

Role FAQs

What is the estimated salary for this position? Based on market rates for Shift Supervisors in Baltimore's retail/food sector, expect $36,000-$46,000 USD yearly, with potential for performance bonuses.

Is this a full-time role? Yes, full-time employment with flexible shift-based scheduling.

What experience is required? At least six months in customer service and six months delegating tasks to teams.

Does Starbucks offer training? Absolutely—comprehensive onboarding, ongoing coaching, and leadership development programs.

Are benefits available immediately? Eligible partners access benefits like tuition coverage and 401(k) from day one, with full suite upon meeting eligibility.

How do I apply? Visit the Starbucks careers site, search for Store# 11515 in Baltimore, MD, and submit your application today.