About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer experiences, and a commitment to sustainability. At Starbucks, we source ethically grown coffee from around the world, crafting beverages and food that delight millions daily. Our mission is to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time. As a Shift Supervisor at our Baltimore, Maryland location (Store# 07871, The Cloisters), you'll play a pivotal role in delivering this mission while advancing your career in a supportive, dynamic environment.

Role Overview

The Shift Supervisor position at Starbucks in Baltimore, MD, is ideal for motivated leaders passionate about coffee, customer service, and team development. In this full-time role, you'll oversee shift operations, ensuring smooth store performance during peak hours. You'll guide baristas, maintain high standards for food and beverage quality, and create welcoming experiences for guests. With flexible scheduling that includes early mornings, evenings, weekends, nights, and holidays, this role demands reliability and adaptability. Estimated salary ranges from $36,000 to $46,000 annually, based on market rates for retail leadership in Baltimore's competitive food service sector.

Why This Role Stands Out

Unlike entry-level positions, Shift Supervisors at Starbucks direct the work of others, making real-time decisions that impact store success. You'll build relationships with team members and customers alike, fostering a positive culture rooted in Starbucks' core values of inclusivity and excellence.

Key Responsibilities

As a Shift Supervisor, your day-to-day duties are hands-on and impactful:

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Work flexible hours, including early mornings, evenings, weekends, nights, and/or holidays to meet store needs.
• Adhere to store operating policies and standards, delivering quality beverages and food products.
• Handle cash transactions accurately while prioritizing store safety and security.
• Prepare beverages and coach team members on standard recipes, customizations like temperature adjustments, ingredient quantities, or substitutions.
• Delegate tasks to employees and coordinate the efforts of two or more team members for efficient operations.

Leadership in Action

Your ability to direct others ensures seamless shifts, from opening procedures to closing checklists, all while upholding Starbucks' renowned standards.

Qualifications & Requirements

To thrive as a Shift Supervisor at Starbucks Baltimore, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and request fulfillment.
• Six months of experience delegating tasks or coordinating two or more employees.
• Proven ability to direct the work of others and learn quickly in a fast-paced environment.
• Effective oral communication skills and knowledge of the retail environment.
• Strong interpersonal skills, team collaboration abilities, and relationship-building prowess.

No formal education beyond high school is required, but a passion for hospitality and quick adaptability is key. Reasonable accommodations are available for qualified individuals.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart:

• Bean Stock: Equity grants that make you a partner in our success.
• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online).
• Spotify Premium: Complimentary subscription to enhance your daily vibe.
• Free Coffee & Food Markouts: Enjoy handcrafted beverages and fresh bakery items on every shift.
• 401(k) Match: Generous company matching to secure your financial future.

Additional perks include health insurance, paid time off, mental health resources, and employee discounts. These benefits are available from day one for eligible partners.

Career Growth at Starbucks

Starbucks invests in your potential. Shift Supervisors often advance to roles like Assistant Store Manager or Store Manager within 1-2 years. Our internal training programs, leadership development courses, and global mobility opportunities propel careers forward. Many executives started as baristas—your path to District Manager or beyond begins here in Baltimore.

Training & Development

Comprehensive onboarding includes coffee mastery, leadership workshops, and ongoing coaching to build expertise.

Why Join Starbucks

Joining Starbucks means more than a job—it's a community. In Baltimore's vibrant scene, our Cloisters store serves diverse neighborhoods with passion. You'll contribute to sustainable practices, like our Greener Stores initiative, and make a difference through community service hours. With a premium culture emphasizing work-life balance, inclusivity, and innovation, Starbucks empowers you to thrive. Apply now to lead shifts, inspire teams, and sip success daily.

Role FAQs

Q: What is the schedule like?
A: Flexible, including early mornings, evenings, weekends, nights, and holidays—perfect for students or those seeking variety.

Q: Are benefits immediate?
A: Yes, eligible partners receive benefits like tuition coverage and free drinks from day one.

Q: What's the salary range?
A: Approximately $36,000-$46,000 yearly, based on experience and location market rates.

Q: Do I need prior supervisory experience?
A: Six months delegating tasks qualifies you—leadership potential matters most.

Q: How do I apply?
A: Visit Starbucks careers site, search for Store# 07871 in Baltimore, MD, and submit your application today.

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