About Starbucks Coffee Company

Starbucks Coffee Company is the world's premier purveyor of the finest coffee, passionately sourcing the highest quality beans and roasting them with great care. With over 38,000 stores in more than 80 countries, Starbucks creates inviting spaces where communities connect, ideas spark, and moments matter. Founded in 1971 in Seattle, Washington, the company has grown into a global icon, committed to ethical sourcing, sustainability, and uplifting partners (that's what we call our employees). At Starbucks, we're not just serving coffee; we're crafting experiences that inspire and elevate everyday life.

Role Overview

As a Shift Supervisor at Starbucks store #71286 in Billings, Montana, you'll step into a leadership role that empowers you to guide a dynamic team during key shifts. This position is perfect for motivated individuals with retail experience who thrive in fast-paced environments. You'll ensure exceptional customer service, maintain store standards, and foster a positive team culture. Flexible scheduling accommodates early mornings, evenings, weekends, nights, and holidays, making it ideal for those seeking full-time opportunities with growth potential in the coffee industry.

Why This Role Matters

Shift Supervisors are the heartbeat of our stores, bridging the gap between baristas and store managers. You'll coach teams to deliver handcrafted beverages and food to Starbucks' legendary standards while handling cash, safety protocols, and customer requests with poise.

Key Responsibilities

In this role, you'll take ownership of store operations during your shift, ensuring every detail aligns with Starbucks' high standards.

• Maintain regular and consistent attendance and punctuality, modeling reliability for your team.
• Work flexible hours, including early mornings, evenings, weekends, nights, and holidays, to meet store needs.
• Enforce store operating policies, including quality beverage and food preparation, cash handling, safety, and security measures.
• Prepare beverages and coach baristas on recipes, customizations like temperature adjustments, ingredient quantities, or substitutions.
• Delegate tasks to team members and coordinate the efforts of two or more employees to keep operations smooth.
• Direct the work of others, providing guidance to ensure peak performance during busy rushes.

Qualifications & Requirements

Starbucks seeks candidates who bring energy, leadership, and a customer-first mindset to the table.

• At least six months of experience in customer-facing roles requiring constant interaction and request fulfillment.
• Six months of experience delegating tasks or coordinating two or more employees.
• Proven ability to direct others and learn quickly in a dynamic retail setting.
• Strong oral communication skills and interpersonal abilities to build relationships and work collaboratively.
• Knowledge of retail environments, with the capacity to handle flexible scheduling.

Reasonable accommodations are available to support your success.

Benefits & Perks

Starbucks invests in its partners with industry-leading benefits that prioritize your well-being and future.

• 100% Tuition Coverage: Pursue your degree online through Arizona State University at no cost.
• Bean Stock: Receive Starbucks stock grants to share in the company's success.
• Spotify Premium: Enjoy a complimentary subscription to stream your favorite music.
• Free Coffee & Drink Markouts: Take home handcrafted beverages and food daily.
• 401(k) Match: Build retirement savings with generous company matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and partner discounts.

Career Growth at Starbucks

Starbucks is committed to your professional development. As a Shift Supervisor, you'll gain hands-on leadership experience that paves the way for roles like Assistant Store Manager or beyond. Our robust training programs, mentorship opportunities, and internal mobility have propelled thousands of partners into rewarding careers. In Billings, Montana, you'll join a supportive district with clear paths to advancement in the coffee retail sector.

Training & Development

From day one, you'll access Starbucks University for ongoing education, leadership workshops, and skill-building courses tailored to retail excellence.

Why Join Starbucks

Choosing Starbucks means joining a purpose-driven company that values inclusivity, innovation, and impact. In Billings, our Shiloh and Monad store is a community hub where you'll create memorable moments for customers while growing personally and professionally. With competitive pay estimated at $36,000-$46,000 annually (based on market rates for Montana retail leadership), plus unbeatable benefits, this is more than a job—it's a launchpad for your future. Be part of a brand that brews possibility.

Role FAQs

Q: What is the work schedule like?
A: Flexible, including early mornings, evenings, weekends, nights, and holidays to support store operations.

Q: Do I need prior supervisory experience?
A: Yes, at least six months delegating tasks to two or more employees.

Q: What benefits are available immediately?
A: Partners enjoy free drinks from day one, with full benefits package upon eligibility.

Q: Is there room for advancement?
A: Absolutely—many store managers started as Shift Supervisors.

Q: How does Starbucks support work-life balance?
A: Through flexible scheduling, mental health resources, and generous PTO.

Ready to lead the shift at Starbucks in Billings? Apply now and elevate your career with the world's favorite coffee company.