About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, serving millions of customers daily with premium coffee, handcrafted beverages, and fresh food. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon, operating over 38,000 stores in more than 80 countries. At Starbucks, we are more than just a coffee company; we are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest arabica coffee to creating inclusive spaces where communities connect.

In the United States, Starbucks employs hundreds of thousands of partners (that's what we call our employees) who bring our values to life. As a Shift Supervisor at our Burbank, Illinois store (Store# 02896 at 78th & Cicero), you'll play a pivotal role in upholding our standards of excellence in a dynamic retail environment.

Role Overview

The Shift Supervisor position at Starbucks Coffee Company in Burbank, Illinois, is a leadership role designed for motivated individuals ready to step up and guide barista teams during shifts. This full-time opportunity involves overseeing store operations, ensuring top-tier customer service, and maintaining our high standards for food and beverage quality. Shift Supervisors are the on-the-ground leaders who coach partners, handle customer interactions, and keep the store running smoothly during peak hours.

Located in vibrant Burbank, Illinois, this role offers the chance to work in a bustling retail setting where you'll interact with diverse customers and contribute to a positive store atmosphere. With flexible scheduling that includes early mornings, evenings, weekends, nights, and holidays, you'll gain invaluable experience in retail management within the coffee industry.

Key Responsibilities

As a Shift Supervisor, your day-to-day duties are hands-on and impactful:

• Maintain regular and consistent attendance and punctuality, demonstrating reliability with or without reasonable accommodations.
• Work flexible hours, adapting to early mornings, evenings, weekends, nights, and holidays to meet store needs.
• Adhere to store operating policies, including delivering quality beverages and food products, accurate cash handling, and upholding safety and security standards.
• Prepare and coach partners in the preparation of food and beverages according to standard recipes or customized orders, handling variations like temperature adjustments or ingredient substitutions.
• Delegate tasks to other employees and coordinate the efforts of two or more team members to ensure seamless operations.

Leadership Focus

Direct the work of others, fostering a collaborative team environment while building strong relationships with partners and customers alike.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Burbank, IL, you'll need:

• At least six months of experience in a customer-facing role involving constant interaction and fulfilling customer requests.
• Six months of experience delegating tasks or coordinating the work of two or more employees.
• Proven ability to direct the work of others and learn quickly in a fast-paced setting.
• Effective oral communication skills and strong interpersonal abilities.
• Knowledge of the retail environment, with the capacity to work as part of a team and build lasting relationships.

No formal education beyond high school is required, but a passion for coffee, customer service, and leadership is essential. Starbucks values diversity and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice:

• Bean Stock: Eligible partners receive stock grants, making you a true owner in the company.
• 100% Tuition Coverage: Pursue your degree online through Arizona State University (ASU) with full tuition reimbursement.
• Spotify Premium: Enjoy a complimentary subscription to stream your favorite music.
• Free Coffee and Food Markouts: Take home coffee, tea, and food items during your shifts.
• 401(k) with Company Match: Secure your future with retirement savings and generous matching contributions.

Additional perks include comprehensive health insurance, paid time off, partner discounts, and mental health resources, ensuring your well-being is a priority.

Career Growth at Starbucks

Starbucks is committed to your professional development. As a Shift Supervisor, you'll receive ongoing training through our Barista Basics, customer service workshops, and leadership programs. Many of our store managers, district managers, and corporate leaders started as baristas or shift supervisors. With internal promotion opportunities, performance-based advancement, and tuition assistance, your career path is limitless. In Burbank, IL, this role is a launchpad to district leadership or beyond in the coffee industry.

Training and Development

From day one, you'll access Starbucks University for e-learning modules, hands-on coaching, and mentorship from experienced leaders, empowering you to grow confidently.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven company that values inclusivity, sustainability, and community impact. In Burbank, Illinois, you'll contribute to a store that serves as a neighborhood hub, creating moments of connection over every cup. Our competitive estimated salary range of $38,000 - $48,000 USD annually (based on market rates for retail supervisors in the area) reflects our investment in top talent. With a premium work culture, comprehensive benefits, and endless growth potential, Starbucks is where ambitious leaders thrive.

Experience the pride of leading a team that crafts perfection in every beverage and fosters genuine customer relationships. Apply now to elevate your career at Starbucks Coffee Company.

Role FAQs

What is the work schedule like?

Flexible hours including early mornings, evenings, weekends, nights, and holidays to support store operations.

Are there advancement opportunities?

Yes, Shift Supervisors often advance to Assistant Store Manager, Store Manager, and higher roles with proven performance.

What benefits are available immediately?

Benefits like free coffee markouts and partner discounts start right away, with full packages upon eligibility.

Is prior leadership experience required?

At least six months delegating tasks to others is preferred.

How does Starbucks support work-life balance?

Through flexible scheduling, paid time off, mental health resources, and family-friendly policies.