About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer experiences, and a commitment to sustainability. At Starbucks, we are more than just a coffee company; we are a community of passionate individuals dedicated to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest Arabica coffee to creating inclusive spaces where connections happen daily.

In the United States, Starbucks operates thousands of stores, including iconic locations like the one at Wacker & Adams in Chicago's Willis Tower. We pride ourselves on fostering a culture of warmth, belonging, and opportunity for every partner (that's what we call our employees). Whether you're crafting the perfect latte or leading a shift, your contributions help make Starbucks a third place between home and work for millions.

Role Overview

As a Shift Supervisor at Starbucks Store# 02261, Wacker & Adams - Willis Tower in Chicago, Illinois, you will play a pivotal role in the daily operations of a high-traffic, dynamic store environment. This leadership position involves guiding baristas, ensuring top-tier service, and upholding Starbucks' legendary standards for quality and customer satisfaction. Shift Supervisors are the heartbeat of the store during their shifts, directing teams to deliver handcrafted beverages, fresh food, and memorable experiences.

This full-time role demands flexibility, as you will be available for early mornings, evenings, weekends, nights, and holidays. With Chicago's vibrant energy surrounding the Willis Tower location, you'll thrive in a fast-paced retail setting where quick thinking and strong leadership shine. If you have retail experience and a passion for people and coffee, this is your chance to elevate your career at Starbucks.

Key Responsibilities

Shift Supervisors at Starbucks are responsible for creating an inviting atmosphere and driving operational excellence. Key duties include:

• Maintaining regular and consistent attendance and punctuality, modeling reliability for the team.
• Working flexible hours to meet store needs, including early mornings, evenings, weekends, nights, and holidays.
• Adhering to store operating policies and standards, such as providing quality beverages and food products, accurate cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages according to standard recipes or customized orders, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to other employees and coordinating the efforts of two or more team members to keep operations smooth.
• Directing the work of others while fostering a positive, collaborative environment.

Customer Focus

At the core of every shift is interacting with guests, fulfilling their requests, and building relationships that keep them coming back. You'll use your interpersonal skills to handle high-volume rushes with grace.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Chicago, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and request fulfillment.
• Six months of experience delegating tasks or coordinating teams of two or more employees.
• Proven ability to direct the work of others and learn quickly in a dynamic environment.
• Effective oral communication skills and strong interpersonal abilities.
• Knowledge of the retail environment and ability to work seamlessly as part of a team.
• Capacity to build genuine relationships with customers and colleagues.

Reasonable accommodations are available, ensuring everyone has the opportunity to contribute. No formal education beyond high school is required, but a passion for hospitality is essential.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University at no cost.
• Bean Stock: Equity grants that make you a true partner in our success.
• Spotify Premium: Enjoy ad-free music to soundtrack your life.
• Free Coffee and Drink Markouts: Indulge in your favorites on every shift.
• 401(k) with Company Match: Secure your financial future with our generous matching program.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and exclusive partner discounts. We invest in your well-being so you can focus on what matters.

Career Growth at Starbucks

Starbucks is committed to your professional development. As a Shift Supervisor, you'll receive hands-on training, leadership coaching, and access to our internal job portal. Many of our district managers, store managers, and executives started as baristas or shift supervisors. With clear paths to roles like Assistant Store Manager or beyond, plus tuition reimbursement, your growth is limitless. Our culture emphasizes promotion from within, giving you the tools to advance in the coffee industry or retail leadership.

Training and Development

From day one, you'll join Starbucks University for ongoing learning, including leadership workshops and barista certifications. We support certifications in food safety and customer service excellence.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven company that values diversity, equity, inclusion, and sustainability. In Chicago's Willis Tower store, you'll contribute to a landmark location serving busy professionals and tourists alike. Enjoy competitive pay estimated at $38,000-$48,000 annually (based on market rates for Chicago), flexible scheduling, and a supportive team. Starbucks partners work together to create moments of connection, all while sipping world-class coffee. If you're ready to lead with heart and brew success, apply now and discover why over 400,000 partners worldwide choose Starbucks.

Role FAQs

Q: What shifts will I work?
A: Flexible hours including early mornings, evenings, weekends, nights, and holidays to support store operations.

Q: Is prior supervisory experience required?
A: Yes, at least six months delegating tasks or coordinating teams.

Q: What benefits are available immediately?
A: Partners are eligible for benefits like free drinks from day one, with full packages upon meeting eligibility.

Q: How does Starbucks support career advancement?
A: Through tuition coverage, Bean Stock, internal promotions, and tailored development programs.

Q: Is this role full-time?
A: Yes, designed for full-time commitment with opportunities for overtime.