About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer experiences, and a commitment to sustainability. At Starbucks, we are more than just a coffee company; we are creators of human connections through every cup. Our mission is to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time. In Chicago, Illinois, our stores like Store# 11048 in West Loop-Lake & Jefferson embody this ethos, serving as community hubs where baristas craft handcrafted beverages and create moments of warmth.

As a publicly traded company (NASDAQ: SBUX), Starbucks invests heavily in its partners (that's what we call our employees), offering industry-leading benefits and opportunities for growth. Whether you're passionate about coffee, customer service, or leadership, a role at Starbucks positions you within a dynamic retail environment focused on innovation and excellence.

Role Overview

The Shift Supervisor position at Starbucks Store# 11048 in Chicago's vibrant West Loop-Lake & Jefferson neighborhood is a pivotal leadership role for driven individuals ready to step up in a fast-paced retail setting. As a Shift Supervisor, you will support the store manager in overseeing daily operations, leading a team of baristas to deliver outstanding service, and ensuring every customer leaves with a smile. This full-time role demands flexibility, quick thinking, and a passion for creating positive experiences in the heart of Chicago's bustling food and retail scene.

Shift Supervisors at Starbucks are the backbone of our stores, coaching teams during peak hours, maintaining high standards for food and beverage quality, and fostering a welcoming atmosphere. With Chicago's diverse customer base, you'll have the chance to build relationships while honing leadership skills in a supportive environment. If you thrive in dynamic settings and have retail experience, this role offers a premium platform to advance your career at one of America's most beloved brands.

Key Responsibilities

Shift Supervisors play a hands-on role in driving store success. Core responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations, to ensure smooth operations.
• Being available for flexible hours, including early mornings, evenings, weekends, nights, and holidays, to meet customer demands.
• Upholding store operating policies and standards, such as providing quality beverages and food products, precise cash handling, and prioritizing store safety and security.
• Preparing and coaching the preparation of food and beverages according to standard recipes or customized orders, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to team members and coordinating the efforts of two or more employees to optimize efficiency during shifts.

These duties ensure our Chicago store runs seamlessly, delivering the Starbucks experience customers expect.

Qualifications & Requirements

To excel as a Shift Supervisor at Starbucks in Chicago, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating the work of two or more employees.
• Proven ability to direct the work of others, learn quickly, and communicate effectively orally.
• Strong interpersonal skills, knowledge of the retail environment, and the ability to work collaboratively as part of a team while building lasting relationships.

No formal degree is required, but a high school diploma or equivalent is preferred. Starbucks values diverse backgrounds and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers an unmatched benefits package designed to support your well-being and future. Enjoy 100% tuition coverage for online degrees through Arizona State University (ASU Online), empowering you to advance your education without debt. Partners receive Bean Stock equity grants, giving you ownership in the company's success. Unwind with a complimentary Spotify Premium subscription, and fuel your day with free coffee and food markouts during shifts.

Health benefits include comprehensive medical, dental, and vision coverage, plus mental health resources. Financial perks feature a 401(k) with generous company match, paid time off, and employee stock purchase plans. Additional perks include partner discounts on merchandise and travel assistance through our global network. In Chicago, you'll also access local wellness programs tailored to urban lifestyles.

Career Growth at Starbucks

Starbucks is committed to partner development, with 70% of store managers starting as hourly baristas. As a Shift Supervisor, you'll receive ongoing training through Starbucks College Achievement Plan, leadership workshops, and mentorship. Pathways lead to roles like Assistant Store Manager, Store Manager, and beyond into district or corporate positions. Our internal mobility program has helped thousands advance, with opportunities in operations, merchandising, and innovation. In Chicago, rapid store growth means abundant promotions for top performers.

Training and Development

From day one, you'll access digital learning platforms, barista championships, and skill-building sessions focused on leadership and customer obsession.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven culture that values inclusivity, sustainability, and community impact. In Chicago's West Loop, you'll contribute to a store that serves neighborhood favorites while advancing your career. With competitive pay estimated at $38,000-$48,000 annually (based on market rates for Illinois retail leadership), plus tips and benefits, this role offers stability and upside. Experience the pride of leading a team that creates joy daily, backed by a brand committed to ethical sourcing and global responsibility.

Role FAQs

What is the work schedule like?

Flexible, including early mornings, evenings, weekends, nights, and holidays to support 24/7 customer needs.

Are there advancement opportunities?

Yes, with structured paths to management and beyond, supported by tuition coverage and training.

What benefits are immediate?

Free coffee/food markouts and Spotify Premium start right away; health and 401(k) after qualifying period.

Is experience required?

Six months in customer service and delegation preferred, but Starbucks trains motivated partners.

How does Starbucks support diversity?

Through inclusive hiring, equity training, and partner networks for underrepresented groups.