About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, serving over 150 million customers weekly across more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer service, and a commitment to sustainability. At Starbucks, we are more than just a coffee company; we are creators of human connections through every cup. Our mission to inspire and nurture the human spirit drives everything we do, from ethically sourcing the finest Arabica coffee to fostering inclusive communities. In Cockeysville, Maryland, our store at Shawan Rd (#29773) is a vibrant hub where baristas and leaders create moments of joy for our guests daily.

Role Overview

As a Shift Supervisor at Starbucks Coffee Company in Cockeysville, Maryland, you will play a pivotal role in leading our store team during shifts. This position is ideal for motivated individuals with retail experience who thrive in fast-paced environments. You will ensure smooth operations, uphold our high standards for beverage and food quality, and inspire your team to deliver the Starbucks Experience. With flexible hours that may include early mornings, evenings, weekends, nights, and holidays, this full-time role offers the perfect blend of leadership opportunity and work-life balance in the heart of Maryland's retail scene.

Why This Role Matters

Shift Supervisors are the backbone of our store operations, bridging the gap between baristas and store management. You will coach teams, handle customer requests with poise, and maintain a safe, secure environment while embodying Starbucks' values of warmth and belonging.

Key Responsibilities

In this dynamic role, your responsibilities will keep the store running seamlessly:

• Maintain regular and consistent attendance and punctuality, demonstrating reliability with or without reasonable accommodations.
• Work flexible hours, adapting to early mornings, evenings, weekends, nights, and holidays to meet store needs.
• Adhere to store operating policies, including providing top-quality beverages and food products, precise cash handling, and ensuring safety and security.
• Prepare beverages and coach team members on recipes, including customizations for temperature, ingredients, or substitutions.
• Leverage at least six months of experience to delegate tasks and coordinate the efforts of two or more employees effectively.
• Direct the work of others, fostering a collaborative team environment.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Cockeysville, MD, bring the following:

• Six months of experience in customer-facing roles requiring constant interaction and request fulfillment.
• At least six months delegating tasks or coordinating teams of two or more.
• Proven ability to direct others and learn quickly in a dynamic setting.
• Effective oral communication skills and strong interpersonal abilities.
• Knowledge of retail environments, with the capacity to build relationships and work collaboratively.
• Availability for flexible scheduling, including weekends and holidays.

No formal degree is required—your passion for people and coffee is what counts. Starbucks values diverse backgrounds and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University at no cost.
• Bean Stock: Receive Starbucks stock grants to share in our success.
• Spotify Premium: Enjoy ad-free music to fuel your shifts.
• Free Coffee & Food Markouts: Indulge in complimentary drinks and snacks daily.
• 401(k) Match: Secure your future with generous company matching contributions.
• Additional perks include health insurance, paid time off, mental health resources, and partner discounts.

Career Growth at Starbucks

Starbucks invests in your potential. As a Shift Supervisor, you'll gain leadership training through our Barista Basics and Shift Supervisor Development programs. Many of our district managers and executives started as hourly partners. Advance to roles like Assistant Store Manager or beyond, with opportunities across our 15,000+ U.S. stores. Our commitment to internal mobility means your career path is as limitless as your ambition.

Training & Development

From day one, you'll receive hands-on coaching, online modules, and mentorship to excel. Starbucks University offers courses on leadership, customer service, and operations.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven culture that prioritizes people, communities, and the planet. In Cockeysville, you'll contribute to local initiatives while enjoying a supportive team and premium benefits. Our stores are inclusive spaces where every partner thrives. With competitive pay estimated at $36,000-$46,000 annually (based on market rates for Maryland retail supervisors), plus tips and bonuses, this role delivers real value. Experience the pride of leading a team that creates connections—one cup at a time.

Role FAQs

Q: What is the work schedule like?
A: Flexible, including early mornings, evenings, weekends, nights, and holidays to ensure full store coverage.

Q: Do I need prior supervisory experience?
A: Yes, at least six months delegating tasks to two or more employees.

Q: What benefits are available immediately?
A: Partners are eligible for benefits like free coffee markouts from day one, with full packages upon meeting eligibility.

Q: Is this a full-time position?
A: Yes, designed for full-time commitment with opportunities for overtime.

Q: How do I apply?
A: Visit our careers site, search for Store# 29773 in Cockeysville, MD, and submit your application today!