About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 locations globally, serving millions of customers daily. Founded in 1971 in Seattle, Washington, Starbucks has grown into a premium brand synonymous with high-quality coffee, exceptional customer service, and a welcoming third-place environment. In Concord, North Carolina, our Store# 11969 on Kannapolis Parkway embodies this legacy, offering handcrafted beverages, fresh food, and a community hub for locals. As a Shift Supervisor, you'll play a pivotal role in upholding our standards of excellence while advancing your career in a supportive, dynamic workplace.

Role Overview

The Shift Supervisor position at Starbucks Store# 11969 in Concord, North Carolina, is ideal for motivated leaders passionate about coffee, customer service, and team development. In this full-time role, you'll oversee shift operations, ensure seamless service, and coach baristas to deliver the Starbucks Experience. With flexible hours that may include early mornings, evenings, weekends, nights, and holidays, this position demands reliability and adaptability. Gain hands-on leadership experience in a fast-paced retail environment while contributing to a brand that values inclusivity and innovation.

Key Responsibilities

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Work flexible hours, including early mornings, evenings, weekends, nights, and/or holidays to meet store needs.
• Adhere to store operating policies and standards, including providing quality beverages and food products.
• Manage cash handling procedures accurately and uphold store safety and security protocols.
• Prepare and coach the preparation of food and beverages to standard recipes or customized orders, handling changes like temperature, quantities, or substitutions.
• Delegate tasks to other employees and coordinate the efforts of two or more team members effectively.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Concord, NC, candidates should bring at least six months of experience in a customer-facing role involving constant interaction and request fulfillment. Prior experience delegating tasks or coordinating two or more employees is essential, along with the ability to direct others' work. Key traits include quick learning, effective oral communication, knowledge of the retail environment, strong interpersonal skills, teamwork ability, and relationship-building prowess. Availability for flexible scheduling is required, and all duties must be performed with or without reasonable accommodations.

Benefits & Perks

Starbucks offers industry-leading benefits that prioritize partner well-being and growth. Enjoy 100% tuition coverage for Arizona State University Online degrees through the Starbucks College Achievement Plan. Receive Bean Stock equity grants, giving you ownership in the company. Unwind with a complimentary Spotify Premium subscription. Savor free coffee and food markouts during shifts. Plan for retirement with our 401(k) with generous company match. Additional perks include comprehensive health insurance, paid time off, mental health resources, and exclusive partner discounts.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor in Concord, you'll access leadership training programs, mentorship opportunities, and clear paths to roles like Assistant Store Manager or beyond. Many of our district managers and executives started as baristas. With internal mobility across thousands of U.S. stores, your career trajectory is limitless. Leverage online learning platforms and in-store coaching to build skills in operations, customer service, and business management.

Why Join Starbucks

Joining Starbucks means more than a job—it's a chance to thrive in a purpose-driven culture. We're committed to sustainability, ethical sourcing, and community impact, from our Greener Stores initiative to hiring diverse talent. In Concord, North Carolina, contribute to a vibrant store culture while enjoying work-life balance and premium compensation. With an estimated salary range of $35,000–$45,000 USD annually (based on market rates for the role and location), plus performance incentives, this is your opportunity to lead with passion at a global icon.

Role FAQs

What is the work schedule like? Flexible hours including early mornings, evenings, weekends, nights, and holidays to support store operations.

What experience is required? At least six months in customer service and six months delegating tasks to others.

Are accommodations available? Yes, with or without reasonable accommodations for attendance, duties, and more.

What benefits stand out? 100% ASU Online tuition, Bean Stock, Spotify Premium, free drinks/food, and 401(k) match.

How do I apply? Search for Shift Supervisor at Store# 11969, Kannapolis Parkway, Concord, NC, on Starbucks careers site.

This role offers premium leadership experience in Concord's thriving retail scene. Apply now to elevate your career with Starbucks Coffee Company!