About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer experiences, and a commitment to sustainability. At Starbucks, we source ethically grown coffee from around the world, roasting it to perfection in our state-of-the-art facilities. Our mission is to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time. In Durham, North Carolina, our stores like the one at Store# 13656 on Guess Rd and Horton Rd embody this ethos, serving as community hubs where baristas craft handcrafted beverages and create moments of connection.

Role Overview

As a Shift Supervisor at Starbucks Coffee Company in Durham, North Carolina, you will play a pivotal role in leading your team during shifts, ensuring smooth operations, and delivering the renowned Starbucks experience. This position is ideal for motivated individuals with retail or food service experience who thrive in dynamic environments. Shift Supervisors oversee daily store activities, coach partners (that's what we call our employees), and uphold our high standards for product quality, customer service, and store safety. With flexible hours that may include early mornings, evenings, weekends, nights, and holidays, this role offers a fast-paced opportunity to grow within a supportive team at our Guess Rd and Horton Rd location.

Why This Role Matters

Shift Supervisors are the backbone of our store operations, bridging the gap between baristas and store managers. You'll empower your team to create perfect beverages, handle customer requests with care, and maintain a welcoming atmosphere that keeps guests coming back.

Key Responsibilities

In this hands-on leadership role, your responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Being available for flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Meeting store operating policies and standards, such as providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages to standard recipes or customizing orders based on customer preferences, including adjustments to temperature, ingredients, or substitutions.
• Leveraging at least six months of experience in delegating tasks to other employees and coordinating the efforts of two or more team members.

These duties ensure our Durham store runs efficiently, delivering the Starbucks standard every shift.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Durham, NC, you should possess:

• Six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• At least six months of experience delegating tasks or coordinating teams of two or more employees.
• The ability to direct the work of others effectively.
• Quick learning aptitude to master Starbucks recipes and procedures.
• Strong oral communication skills for team coaching and customer engagement.
• Knowledge of the retail environment, robust interpersonal skills, and the ability to work collaboratively while building lasting relationships.

No formal degree is required—your passion for people and coffee is what counts. Reasonable accommodations are available to support your success.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University at no cost.
• Bean Stock: Receive Starbucks stock grants as part of your compensation, making you a true partner in our success.
• Spotify Premium: Enjoy a complimentary subscription to stream your favorite music.
• Free Coffee and Food Markouts: Take home beverages and food items daily to savor the Starbucks difference.
• 401(k) with Company Match: Secure your future with generous matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and exclusive partner discounts. These benefits are available from day one for eligible roles.

Career Growth at Starbucks

Starbucks invests in your development with world-class training programs, leadership workshops, and clear paths to advancement. Many of our district managers and executives started as baristas or shift supervisors. In Durham, you'll have opportunities to move into store management, operations roles, or even corporate positions. Our commitment to internal mobility means 70% of our leaders are promoted from within. With tools like the Starbucks College Achievement Plan and ongoing coaching, your career at Starbucks is limitless.

Training and Support

From Barista Basics to Shift Supervisor certification, we provide hands-on training tailored to your growth. Access online learning portals and mentorship from experienced leaders at our Guess Rd and Horton Rd store.

Why Join Starbucks

Joining Starbucks means more than a job—it's a chance to be part of a purpose-driven company that values inclusivity, sustainability, and community impact. In Durham, North Carolina, you'll contribute to a vibrant local scene while enjoying a supportive culture that celebrates diversity. Our partners rave about the flexibility, camaraderie, and genuine pride in crafting moments of joy for customers. With competitive pay estimated at $36,000–$46,000 annually (based on market rates for the role), plus tips and benefits, this is your opportunity to elevate your career in the coffee industry. Starbucks isn't just coffee; it's connection, growth, and a premium place to work.

Role FAQs

Q: What is the work schedule like?
A: Flexible, including early mornings, evenings, weekends, nights, and holidays to meet store needs.

Q: Do I need prior supervisory experience?
A: Yes, at least six months delegating tasks to two or more employees.

Q: What benefits start immediately?
A: Eligible partners enjoy tuition coverage, Bean Stock, Spotify, free markouts, and more from day one.

Q: Is this a full-time role?
A: Yes, full-time employment with opportunities for overtime and advancement.

Q: How do I apply for the Durham location?
A: Search for Store# 13656 on Starbucks careers site and submit your application today!