Shift Supervisor - Starbucks Coffee Company in Durham, North Carolina

About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, passionately committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon with over 38,000 stores in more than 80 countries. At Starbucks, we pride ourselves on creating a welcoming third place between home and work, where customers can connect, relax, and enjoy premium coffee, handcrafted beverages, and fresh food. Our Durham, North Carolina location at Store# 23693 on N Roxboro St & Fairfield St is a vibrant hub in the community, serving loyal partners and customers alike.

As a partner (that's what we call our employees), you'll join a diverse team dedicated to ethical sourcing, sustainability, and innovation. Starbucks invests heavily in its people, offering unparalleled benefits and growth opportunities that set us apart in the retail and coffee industry.

Role Overview

The Shift Supervisor role at Starbucks in Durham, NC, is perfect for motivated leaders ready to take the next step in their retail career. In this position, you'll support the store manager by directing operations during shifts, ensuring top-notch customer service, and fostering a positive team environment. This full-time role demands flexibility, with shifts that may include early mornings, evenings, weekends, nights, and holidays. If you thrive in a fast-paced retail setting and have a passion for coffee and people, this is your chance to shine at Starbucks.

Shift Supervisors are the heartbeat of our stores, balancing operational excellence with team coaching to deliver the Starbucks Experience every day.

Key Responsibilities

As a Shift Supervisor, your day-to-day duties will keep the store running smoothly and customers coming back. Key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Being available for flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Meeting store operating policies and standards, such as providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Preparing and coaching the team on food and beverage preparation to standard recipes or customizing orders based on customer requests, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to other employees and coordinating the work of two or more team members to optimize efficiency.

Leadership Focus

Direct the work of others, build relationships, and create a collaborative team atmosphere. Your ability to communicate effectively and work as part of a team will be crucial in achieving store goals.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Durham, you'll need:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfilling customer requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Ability to direct the work of others and learn quickly in a dynamic environment.
• Effective oral communication skills and strong interpersonal abilities.
• Knowledge of the retail environment, with the capacity to build relationships and work collaboratively.

No formal education beyond high school is required, but a passion for hospitality and leadership is essential. Reasonable accommodations are available for qualified individuals with disabilities.

Benefits & Perks

Starbucks offers industry-leading benefits that make us the employer of choice in retail:

• Bean Stock: Receive stock grants as part of your compensation, making you a true partner in our success.
• 100% Tuition Coverage: Starbucks College Achievement Plan covers 100% of tuition for online bachelor's degrees through Arizona State University (ASU Online).
• Spotify Premium: Enjoy a free Spotify Premium subscription as a perk of being a partner.
• Free Coffee and Food Markouts: Complimentary handcrafted beverages and food items during shifts, plus discounts for friends and family.
• 401(k) Match: Comprehensive retirement savings plan with generous company matching.

Additional perks include health insurance, paid time off, mental health resources, and partner discounts on merchandise. We prioritize work-life balance and partner well-being.

Career Growth at Starbucks

Starbucks is committed to your professional development. Shift Supervisors often advance to roles like Assistant Store Manager, Store Manager, and beyond into district or regional leadership. We provide extensive training, leadership programs, and mentorship. Many of our executives started as baristas or shift supervisors. In Durham, NC, you'll have access to local and corporate opportunities in a growing market.

Our culture emphasizes inclusion, equity, and diversity, with programs like the Global Academy for leadership training.

Why Join Starbucks

Joining Starbucks means more than a job—it's a career with purpose. In Durham, you'll contribute to a community-focused store while enjoying premium benefits and growth. We offer competitive estimated salaries ($36,000 - $46,000 USD yearly), flexible scheduling, and a supportive culture. Be part of a brand that values sustainability, ethical coffee sourcing, and making a positive impact. Thousands of partners in North Carolina have built rewarding careers here.

Role FAQs

Is this a full-time position?

Yes, this Shift Supervisor role is full-time, with flexible hours to fit your lifestyle.

What is the estimated salary for this role in Durham, NC?

Based on market rates, expect $36,000 - $46,000 USD per year, plus benefits.

Do I need prior supervisory experience?

Yes, at least six months delegating tasks to others.

What benefits does Starbucks offer immediately?

Benefits like free coffee markouts start day one; others after eligibility periods.

How do I apply?

Search for Store# 23693 in Durham, NC, on the Starbucks careers site and apply now!

Ready to lead shifts and brew success? Apply for the Shift Supervisor position at Starbucks in Durham today.