About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, serving millions of customers daily with premium coffee, handcrafted beverages, and fresh food. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon, operating over 38,000 stores in more than 80 countries. At Starbucks, we are more than just a coffee company; we are creators of human connections, fostering communities where every cup tells a story. Our commitment to ethical sourcing, sustainability, and partner (employee) well-being sets us apart in the retail and food service industry. In East Aurora, New York, our store at Grey Street (#87670) embodies this mission, providing a welcoming third place for locals to connect, relax, and enjoy their favorite Starbucks experiences.

Role Overview

As a Shift Supervisor at Starbucks Coffee Company in East Aurora, New York, you will play a pivotal role in leading your team to deliver outstanding customer service and operational excellence. This position is ideal for motivated individuals with retail or food service experience who thrive in dynamic environments. Shift Supervisors ensure smooth store operations during their shifts, coaching baristas, managing tasks, and upholding Starbucks' high standards for quality beverages and food. With flexible scheduling that includes early mornings, evenings, weekends, holidays, and nights, this role offers the perfect blend of leadership responsibility and hands-on involvement in creating memorable customer moments. Join our team and advance your career in the coffee industry while enjoying competitive pay estimated at $36,000-$46,000 annually, based on market rates for the region.

Key Responsibilities

Shift Supervisors at Starbucks are the backbone of store operations, ensuring every shift runs seamlessly. Key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Being available to work flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Meeting store operating policies and standards, such as providing quality beverages and food products, accurate cash handling, and upholding store safety and security protocols.
• Preparing and coaching the preparation of food and beverages according to standard recipes or customized orders, including adjustments for temperature, ingredient quantities, or substitutions.
• Delegating tasks to other employees and coordinating the work of two or more team members to ensure efficient operations.

Leadership and Team Support

Beyond daily tasks, you will direct the work of others, foster a positive team environment, and contribute to a culture of continuous improvement. Your ability to handle high-volume periods while maintaining composure will directly impact customer satisfaction and store performance.

Qualifications & Requirements

To succeed as a Shift Supervisor at our East Aurora location, candidates should bring the following qualifications:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating the efforts of two or more employees.
• Ability to direct the work of others and learn quickly in a fast-paced retail setting.
• Effective oral communication skills and strong interpersonal abilities to build relationships with team members and customers.
• Knowledge of the retail environment and the ability to work collaboratively as part of a team.

No formal degree is required, but a passion for coffee, customer service, and leadership is essential. We welcome diverse backgrounds and provide training to help you excel.

Benefits & Perks

Starbucks offers industry-leading benefits that prioritize your well-being and growth:

• Bean Stock: Equity in the company through stock options, making you a true partner in our success.
• 100% Tuition Coverage: Full reimbursement for online degrees from Arizona State University (ASU Online), opening doors to new career paths.
• Spotify Premium: Enjoy ad-free music to soundtrack your life.
• Free Coffee and Drink Markouts: Complimentary handcrafted beverages and food items for you and your loved ones.
• 401(k) with Company Match: Secure your future with robust retirement savings support.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and exclusive partner discounts. These benefits are available from day one for eligible roles, ensuring you feel valued from the start.

Career Growth at Starbucks

Starbucks is committed to your professional development. As a Shift Supervisor, you'll receive ongoing training through our Barista Basics, customer service workshops, and leadership programs. Many of our store managers and district leaders started as baristas or shift supervisors. With internal promotion opportunities, mentorship, and tuition assistance, your career path could lead to roles like Store Manager, District Manager, or even corporate positions. In East Aurora, you'll gain hands-on experience in a supportive community store, positioning you for advancement across our New York network and beyond.

Training and Development

From food safety certifications to advanced brewing techniques, we invest in your skills. Our digital learning platform offers flexible, self-paced courses tailored to your growth goals.

Why Join Starbucks

Choosing Starbucks means joining a purpose-driven company that values inclusivity, innovation, and impact. We're leaders in sustainable coffee sourcing through our C.A.F.E. Practices, and we prioritize partner voices through our global network. In East Aurora, New York, you'll contribute to a vibrant local community while enjoying the prestige of the Starbucks brand on your resume. With competitive estimated salaries of $36,000-$46,000 yearly, unparalleled benefits, and a culture that celebrates every partner, this is more than a job—it's a launching pad for your future. Experience the Starbucks difference: where your passion brews possibility.

Role FAQs

What is the work schedule like?

Flexible hours including early mornings, evenings, weekends, nights, and holidays to meet store needs.

Is prior supervisory experience required?

At least six months delegating tasks or coordinating 2+ employees is preferred.

What benefits are available immediately?

Eligible partners enjoy Bean Stock, tuition coverage, Spotify Premium, free drinks, and more from day one.

How does Starbucks support career advancement?

Through training, tuition assistance, and internal promotions, with many leaders starting in hourly roles.

Is this a full-time position?

Yes, full-time employment with opportunities for overtime during peak periods.