Shift Supervisor - Starbucks Coffee Company in Ellicott City, Maryland

About Starbucks Coffee Company

Starbucks Coffee Company is the world's premier coffeehouse chain, dedicated to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. With thousands of stores across the United States and globally, Starbucks offers high-quality coffees, teas, and food items in a welcoming third-place environment. Founded in 1971 in Seattle, Washington, the company has grown into a cultural icon, emphasizing ethical sourcing, sustainability, and community engagement. At Starbucks, every partner (that's what we call our employees) is valued, empowered, and supported to thrive both personally and professionally.

Role Overview

As a Shift Supervisor at Starbucks Store# 13809 in The Shoppes at Shipley's Grant, Ellicott City, Maryland, you'll play a pivotal role in delivering exceptional customer experiences while leading your team during shifts. This position is ideal for motivated individuals with retail or food service experience who excel in fast-paced environments. Shift Supervisors ensure smooth operations, coach baristas on beverage and food preparation, and uphold Starbucks' high standards for quality, safety, and service. Flexible scheduling accommodates early mornings, evenings, weekends, nights, and holidays, making it perfect for those seeking dynamic full-time opportunities.

Key Responsibilities

Shift Supervisors at Starbucks are the heartbeat of the store during their shifts. Key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Working flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
• Meeting store operating policies and standards, including providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages to standard recipes or customized for customers, handling recipe changes like temperature, ingredient quantities, or substitutions.
• Delegating tasks to other employees and coordinating the work of two or more team members to keep operations running seamlessly.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Ellicott City, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfilling customer requests.
• Six months of experience delegating tasks or coordinating the efforts of two or more employees.
• Ability to direct the work of others and learn quickly in a dynamic retail environment.
• Effective oral communication skills and strong interpersonal abilities.
• Knowledge of the retail environment, with the capacity to work as part of a team and build lasting relationships with customers and colleagues.

No formal education beyond high school is required, but a passion for coffee, customer service, and leadership is essential.

Benefits & Perks

Starbucks offers industry-leading benefits to support your well-being and future. As a Shift Supervisor, you'll enjoy:

• Bean Stock: Annual stock grants to make you a true partner in the company's success.
• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online), empowering your educational dreams.
• Spotify Premium: Complimentary subscription to enjoy your favorite music on the job and beyond.
• Free Coffee and Food Markouts: Enjoy Starbucks products daily with generous markout allowances.
• 401(k) Match: Company matching contributions to help you build retirement savings.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and exclusive partner discounts.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor, you'll receive ongoing training, leadership coaching, and opportunities to advance quickly. Many district managers and store managers started as baristas or shift supervisors. With internal promotion rates among the highest in retail, your career path could lead to multi-unit leadership, corporate roles, or even international opportunities. Starbucks' commitment to diversity, equity, and inclusion ensures everyone has a seat at the table for growth.

Training and Development Programs

From barista basics to advanced leadership courses, Starbucks University provides world-class training. You'll gain certifications in food safety, customer service excellence, and operational management, setting you up for long-term success.

Why Join Starbucks

Joining Starbucks means more than a job—it's a chance to be part of a global movement that connects people over coffee. In Ellicott City, Maryland, you'll serve a vibrant community at The Shoppes at Shipley's Grant, fostering relationships that last. With competitive pay estimated at $36,000–$46,000 annually (based on market rates for the role and location), plus unbeatable benefits, Starbucks offers stability and excitement. Our premium culture prioritizes work-life balance, innovation, and impact—whether through sustainable farming practices or community giveback programs.

Role FAQs

What is the estimated salary for this Shift Supervisor role?

Based on U.S. retail/food sector rates in Maryland, expect $36,000–$46,000 yearly, with potential for performance bonuses and tips.

Is this a full-time position?

Yes, this is a full-time role with flexible scheduling to fit your lifestyle.

What experience is required?

Six months in customer service and six months delegating tasks; retail or food service background is ideal.

Does Starbucks offer benefits immediately?

Benefits like tuition coverage and 401(k) are available to eligible partners after a short qualifying period.

How do I apply?

Search for Store# 13809 on Starbucks careers site and submit your application today!

Ready to brew your future? Apply for the Shift Supervisor position at Starbucks in Ellicott City now and become part of something bigger.