About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, serving premium coffee, tea, and food to millions daily. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon with over 38,000 stores in more than 80 countries. Our mission is to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time. At Starbucks, we prioritize creating a welcoming Third Place between work and home, where customers connect over exceptional beverages crafted by passionate partners.

In the United States, Starbucks employs hundreds of thousands of partners, offering opportunities from barista roles to corporate leadership. Erie, Pennsylvania, is home to Store #19846 on Peach Street, a vibrant location serving the local community with the same high standards of quality and service that define the Starbucks brand worldwide.

Role Overview

As a Shift Supervisor at Starbucks Coffee Company in Erie, Pennsylvania, you will lead a team of baristas during shifts, ensuring smooth operations, outstanding customer service, and adherence to brand standards. This role is perfect for motivated individuals with retail or food service experience who thrive in fast-paced environments. Shift Supervisors act as role models, coaching partners on beverage preparation, cash handling, and store safety while fostering a positive team culture.

You'll enjoy flexible scheduling that fits your lifestyle, opportunities for rapid advancement, and comprehensive benefits that support your personal and professional growth. Whether you're starting your management career or advancing within retail, this position at Store #19846 offers hands-on leadership experience in a supportive environment.

Key Responsibilities

Shift Supervisors at Starbucks are the backbone of store operations. Your daily responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Being available for flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Meeting store operating policies and standards, such as providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages to standard recipes or customized orders, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to other employees and coordinating the work of two or more team members to keep operations running efficiently.

Leadership and Team Support

Direct the work of others, build relationships, and create a collaborative team atmosphere. You'll use strong interpersonal skills to motivate partners and resolve issues swiftly.

Qualifications & Requirements

To succeed as a Shift Supervisor, you need:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfilling requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Ability to direct the work of others and learn quickly in a dynamic retail environment.
• Effective oral communication skills, strong interpersonal abilities, and the capacity to work as part of a team.
• Knowledge of the retail environment and a passion for building relationships with customers and partners.

No formal degree is required—Starbucks invests in your development through ongoing training and support.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart:

• Bean Stock: Eligible partners receive stock grants, making you a shareholder in our success.
• 100% Tuition Coverage: Tuition Reimbursement for Arizona State University Online undergraduate degrees—no cap on eligible majors.
• Spotify Premium: Free subscription to enjoy music on the job and beyond.
• Free Coffee and Drink Markouts: Enjoy complimentary handcrafted beverages and food items during shifts.
• 401(k) with Company Match: Plan for retirement with generous matching contributions.

Additional perks include health insurance, paid time off, partner discounts, and mental health resources. These benefits are available from day one for eligible partners.

Career Growth at Starbucks

Starbucks is committed to partner development. As a Shift Supervisor, you'll receive leadership training, performance coaching, and pathways to roles like Assistant Store Manager or District Manager. Many of our executives started as hourly partners. With internal mobility programs and tuition assistance, your career trajectory is unlimited. In Erie, Pennsylvania, you'll gain experience in a high-volume store, positioning you for transfers or promotions across our network.

Training and Development

From Barista Basics to advanced management courses, Starbucks University equips you with skills for success. We promote from within, with 70% of store managers starting in entry-level roles.

Why Join Starbucks

Joining Starbucks means more than a job—it's a community. Work with diverse teams, impact local neighborhoods, and contribute to ethical sourcing of our coffee from sustainable farms. In Erie, you'll serve a loyal customer base while enjoying Pennsylvania's Great Lakes charm. Our premium culture emphasizes work-life balance, inclusivity, and innovation. With competitive pay estimated at $34,000–$42,000 annually (based on market rates for the role in Erie, PA), plus tips and benefits, this is a rewarding opportunity.

Starbucks partners report high job satisfaction due to our supportive environment and growth focus. Be part of a company recognized as a best place to work by Fortune and Glassdoor.

Role FAQs

What is the estimated salary for this role?

Based on retail/food sector rates in Erie, PA, expect $34,000–$42,000 yearly, plus tips and benefits.

Is this a full-time position?

Yes, full-time with flexible scheduling.

What experience is required?

Six months customer service and six months task delegation/coordination.

Are benefits available immediately?

Yes, eligible partners receive benefits from day one.

How do I apply?

Search for Store #19846 on Starbucks careers site and submit your application today!

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