Shift Supervisor - Starbucks Coffee Company in Frankfort, Illinois

About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, passionately committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. With thousands of stores across the United States and globally, Starbucks offers high-quality coffees, teas, and food items in a welcoming third-place environment. Founded in 1971 in Seattle, Washington, the company has grown into a cultural icon, emphasizing ethical sourcing, sustainability, and community engagement. In Frankfort, Illinois, our store at Lagrange & Colorado (Store# 02299) embodies this mission, serving as a vibrant hub for locals seeking premium beverages and exceptional service.

At Starbucks, we prioritize partner (employee) well-being, offering industry-leading benefits that support work-life balance, financial health, and personal growth. Whether you're starting your career or advancing as a leader, Starbucks provides opportunities to thrive in the dynamic retail and coffee industry.

Role Overview

As a Shift Supervisor at Starbucks in Frankfort, Illinois, you'll play a pivotal role in leading our store team during shifts, ensuring smooth operations, outstanding customer experiences, and adherence to brand standards. This position is ideal for motivated individuals with retail or food service experience who excel in fast-paced environments. You'll coach baristas, manage daily tasks, and contribute to creating the signature Starbucks atmosphere that keeps guests coming back.

Shift Supervisors are the backbone of our store operations, directing teams to deliver perfect beverages, handle transactions securely, and maintain a safe, welcoming space. With flexible scheduling that includes early mornings, evenings, weekends, nights, and holidays, this role offers variety and the chance to build lasting relationships with customers and teammates.

Key Responsibilities

Operational Leadership

Oversee shift operations to meet Starbucks' high standards for quality beverages and food products. This includes cash handling, store safety, security protocols, and compliance with all operating policies, with or without reasonable accommodations.

Team Coaching and Delegation

Delegate tasks to baristas and coordinate the efforts of two or more employees. Provide hands-on coaching for preparing drinks and food to exact recipes, including customizations like temperature adjustments, ingredient quantities, or substitutions.

Customer Service Excellence

Interact constantly with guests to fulfill requests, resolve issues, and build relationships. Maintain regular attendance and punctuality to model reliability for the team.

Store Maintenance and Safety

Ensure the store environment is clean, safe, and secure, upholding Starbucks' commitment to a premium retail experience.

Qualifications & Requirements

Experience

At least six months in a customer-facing role requiring constant interaction and request fulfillment. Additionally, six months of experience delegating tasks or coordinating two or more employees.

Skills and Abilities

Strong ability to direct others, learn quickly, and communicate effectively orally. Deep knowledge of retail environments, interpersonal prowess, team collaboration, and relationship-building skills are essential. Availability for flexible hours is required.

Other Requirements

Must be able to work as part of a team in a dynamic setting, with or without reasonable accommodations.

Benefits & Perks

Starbucks offers comprehensive benefits that set us apart in the retail and food sector:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University at no cost.
• Bean Stock: Equity grants that make you a true partner in our success.
• Spotify Premium: Enjoy ad-free music to enhance your daily vibe.
• Free Coffee and Food Markouts: Indulge in handcrafted beverages and pastries on us.
• 401(k) with Company Match: Secure your future with generous matching contributions.

Additional perks include health insurance, paid time off, mental health resources, and exclusive partner discounts. These benefits are available from day one for eligible partners, ensuring you feel valued from the start.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor, you'll gain leadership experience that paves the way for roles like Assistant Store Manager, Store Manager, or even district-level positions. Our internal mobility programs have helped thousands advance, with many starting on the front lines. Access free training, mentorship, and leadership workshops to accelerate your path in the coffee industry.

Why Join Starbucks

Joining Starbucks means more than a job—it's a chance to be part of a purpose-driven company focused on sustainability, diversity, and community impact. In Frankfort, Illinois, you'll contribute to a store that serves as a local gathering spot, fostering connections over every cup. Enjoy competitive pay, flexible schedules, and a supportive culture that celebrates your unique contributions. With our proven track record of partner promotion and unbeatable benefits, Starbucks is where careers brew.

Role FAQs

What is the estimated salary for this role?

Estimated at $36,000 - $46,000 USD yearly, based on market rates for Shift Supervisors in Frankfort, IL, with potential for performance bonuses.

Is this a full-time position?

Yes, this is a full-time role offering comprehensive benefits.

What shifts will I work?

Flexible hours including early mornings, evenings, weekends, nights, and holidays to meet store needs.

Do I need prior supervisory experience?

Yes, at least six months delegating tasks to others.

How do I apply?

Search for Store# 02299 in Frankfort, IL on the Starbucks careers site and submit your application today!