About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer service, and a welcoming third-place environment. At Starbucks, we are more than just a coffee company; we are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest arabica coffee to creating inclusive spaces where communities thrive.

In the United States, Starbucks employs hundreds of thousands of partners (that's what we call our employees) who bring our values to life daily. Whether in bustling urban stores or charming suburban locations like Thoroughbred Village in Franklin, Tennessee, Starbucks partners deliver moments of connection and joy. As a Shift Supervisor, you'll play a pivotal role in upholding our high standards while advancing your career in a supportive, dynamic environment.

Role Overview

The Shift Supervisor position at Starbucks Store #08349 in Thoroughbred Village, Franklin, Tennessee, is your opportunity to step into leadership within one of the most beloved retail brands. This full-time role involves overseeing store operations during shifts, coaching baristas, ensuring top-tier customer service, and maintaining our commitment to quality and safety. Ideal for motivated individuals with retail or food service experience, this position offers hands-on leadership experience, flexible scheduling, and a pathway to store management and beyond.

Shift Supervisors at Starbucks are the heartbeat of the store, directing teams to create perfect beverages, handle transactions flawlessly, and foster a positive atmosphere. With Franklin's vibrant community and growing retail scene, this role positions you at the forefront of local customer experiences while enjoying Starbucks' renowned partner benefits.

Key Responsibilities

As a Shift Supervisor, your day-to-day duties are designed to keep the store running smoothly and exceed customer expectations. Key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, demonstrating reliability with or without reasonable accommodations.
• Being available to work flexible hours, including early mornings, evenings, weekends, nights, and holidays to meet store needs.
• Meeting store operating policies and standards, such as providing high-quality beverages and food products, accurate cash handling, and upholding store safety and security protocols.
• Preparing and coaching the preparation of food and beverages according to standard recipes or customizing orders based on customer requests, including adjustments to temperature, ingredient quantities, or substitutions.
• Leveraging at least six months of experience to delegate tasks effectively and coordinate the efforts of two or more employees, ensuring seamless operations.

Leadership and Team Coordination

Directing the work of others is central to this role. You'll motivate your team, provide real-time coaching, and resolve issues to deliver outstanding service in a fast-paced retail environment.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Franklin, Tennessee, you'll need a blend of experience, skills, and a passion for people and coffee. Essential qualifications include:

• Six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• At least six months of experience delegating tasks or coordinating teams of two or more employees.
• Ability to work flexible schedules, including early mornings, evenings, weekends, nights, and holidays.
• Strong oral communication skills, quick learning ability, and knowledge of the retail environment.
• Effective interpersonal skills, team collaboration, relationship-building capabilities, and the ability to direct others.

No formal degree is required—Starbucks values hands-on experience and a growth mindset. If you thrive in dynamic settings and enjoy building connections, this role is for you.

Benefits & Perks

Starbucks offers industry-leading benefits that prioritize your well-being, education, and financial future. As a Shift Supervisor, you'll enjoy:

• 100% Tuition Coverage: Starbucks College Achievement Plan covers full tuition for online degrees at Arizona State University—no strings attached.
• Bean Stock: Equity grants that make you a partial owner in the company, sharing in our success.
• Spotify Premium: Free subscription to enjoy your favorite music on the job and beyond.
• Free Coffee and Food Markouts: Enjoy complimentary handcrafted beverages and food items during shifts.
• 401(k) with Company Match: Build retirement savings with generous matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and exclusive partner discounts. These benefits underscore Starbucks' commitment to total rewards for every partner.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor, you'll receive ongoing training through our Barista Basics, customer service workshops, and leadership programs. Many of our district and regional managers started as baristas or shift supervisors. With internal mobility opportunities across thousands of U.S. stores, your career path could lead to roles like Store Manager, District Manager, or even corporate positions. In Franklin, Tennessee, tap into regional growth as Starbucks expands its footprint.

Training and Development

From day one, you'll access Starbucks University for digital learning modules, mentorship, and performance coaching tailored to your goals.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven company that values diversity, equity, inclusion, and sustainability. In Franklin's Thoroughbred Village store, you'll serve a welcoming community while advancing personally and professionally. Our partners rave about the camaraderie, flexible schedules, and tangible benefits that make every shift rewarding. With competitive estimated salaries ranging from $36,000 to $46,000 annually (based on market rates for the role in Tennessee), plus tips and incentives, this is more than a job—it's a launchpad for your future.

Starbucks' global impact includes sustainable farming practices, community investments, and a Greener Stores commitment. By joining, you contribute to something bigger while enjoying a premium work culture.

Role FAQs

What is the work schedule like for a Shift Supervisor?

Flexible hours including early mornings, evenings, weekends, nights, and holidays, based on store needs. Full-time roles typically average 30-40 hours per week.

Do I need prior supervisory experience?

Yes, at least six months delegating tasks or coordinating teams is required, along with customer service experience.

What benefits are available immediately?

Many perks like free coffee markouts and Spotify Premium start right away, with full benefits after eligibility periods.

Is training provided?

Comprehensive onboarding covers coffee knowledge, operations, leadership, and more.

How do I apply for the Franklin, TN location?

Search for Store #08349 on Starbucks careers site and submit your application today!