Shift Supervisor - Starbucks Coffee Company in Gaithersburg, Maryland

About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, passionately committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. With over 38,000 stores in more than 80 countries, Starbucks offers high-quality coffees, teas, and handcrafted beverages while fostering a welcoming third-place environment. Founded in 1971 in Seattle, Washington, the company has grown into a global icon, emphasizing ethical sourcing, sustainability, and community impact. In Gaithersburg, Maryland, our store at Firstfield Shopping Center is a vibrant hub for locals seeking premium coffee experiences and career opportunities in a dynamic retail setting.

Role Overview

As a Shift Supervisor at Starbucks in Gaithersburg, Maryland, you'll step into a leadership role that empowers you to guide baristas, ensure exceptional customer service, and uphold our high standards for food and beverage quality. This position is perfect for motivated individuals with retail experience who thrive in fast-paced environments. You'll work flexible hours, including early mornings, evenings, weekends, and holidays, while building meaningful relationships with your team and customers. Estimated salary ranges from $36,000 to $46,000 annually, reflecting competitive pay in the Maryland retail sector with room for performance-based growth.

Key Responsibilities

Shift Supervisors at Starbucks play a pivotal role in daily operations. Your key responsibilities include:

• Maintaining regular and consistent attendance and punctuality to model reliability for your team.
• Working flexible hours to meet store needs, including early mornings, evenings, weekends, nights, and holidays.
• Ensuring compliance with store operating policies, including quality beverage and food preparation, cash handling, safety, and security protocols.
• Coaching team members in preparing food and beverages to standard recipes or customizing orders based on customer preferences, such as adjustments in temperature, ingredients, or substitutions.
• Delegating tasks and coordinating the work of two or more employees to optimize store efficiency during peak hours.

Leadership and Team Direction

Direct the work of others by providing clear guidance, fostering a positive team environment, and resolving issues swiftly to deliver outstanding service at our Gaithersburg location.

Qualifications & Requirements

To succeed as a Shift Supervisor, you'll need:

• At least six months of experience in a customer-facing role involving constant interaction and fulfilling requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Proven ability to direct others, learn quickly, and communicate effectively orally.
• Strong interpersonal skills, teamwork capabilities, relationship-building prowess, and retail environment knowledge.
• Availability for flexible scheduling with or without reasonable accommodations.

No formal education beyond high school is required, but a passion for coffee and customer service is essential. Starbucks values diversity and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers industry-leading benefits to support your well-being and growth:

• Bean Stock: Receive stock grants as an owner in the company, sharing in our success.
• 100% Tuition Coverage: Enroll in Arizona State University Online bachelor's degree programs with full tuition reimbursed.
• Spotify Premium: Enjoy a complimentary subscription to enhance your daily playlist.
• Free Coffee Markouts: Take home free drinks and food items during shifts.
• 401(k) Match: Company matches your contributions to help secure your financial future.

Additional perks include health insurance, paid time off, partner discounts, and mental health resources, making Starbucks a top employer in Gaithersburg's retail scene.

Career Growth at Starbucks

Starbucks invests in your development with structured training, leadership programs, and clear paths to advancement. Many Shift Supervisors progress to Store Manager, District Manager, or corporate roles. Our Gaithersburg store offers hands-on experience in a high-volume location, positioning you for rapid promotion. With internal mobility across thousands of U.S. stores, your career at Starbucks is limitless.

Training and Development

From day one, you'll access Starbucks University for online courses, barista certifications, and management workshops tailored to elevate your skills.

Why Join Starbucks

Joining Starbucks means more than a job—it's a chance to be part of a purpose-driven culture that prioritizes people, communities, and sustainability. In Gaithersburg, Maryland, you'll contribute to a store that serves as a community cornerstone while enjoying premium benefits and growth opportunities. Our commitment to inclusivity, ethical practices, and innovation sets us apart. Whether you're crafting the perfect latte or leading your team through a rush, you'll make a real impact every day.

Role FAQs

What is the work schedule like?

Flexible hours including early mornings, evenings, weekends, nights, and holidays to fit store needs.

Do I need prior supervisory experience?

Yes, at least six months delegating tasks to two or more employees.

What benefits are available immediately?

Free drinks, stock grants, and tuition coverage start right away, with full benefits upon eligibility.

Is this a full-time position?

Yes, full-time role with opportunities for overtime during peak seasons.

How do I apply?

Search for Store# 07401 in Gaithersburg, MD, on the Starbucks careers site and submit your application today!

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