About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer experiences, and a commitment to sustainability. At Starbucks, we source ethically grown coffee from around the world, roasting it to perfection and serving it in welcoming Third Places where communities connect. Our mission is to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time. As a Shift Supervisor at our Grand Rapids, Michigan location (Store# 09710, Waterfall Shoppes), you'll play a pivotal role in upholding this legacy while advancing your career in a dynamic retail environment.

Role Overview

The Shift Supervisor position at Starbucks in Grand Rapids, MI, is a leadership role designed for motivated individuals ready to guide barista teams during shifts. This full-time opportunity involves overseeing store operations, ensuring top-tier service, and fostering a positive team atmosphere. Shift Supervisors maintain high standards in beverage and food preparation, cash handling, and safety protocols while working flexible hours that may include early mornings, evenings, weekends, nights, and holidays. With regular and consistent attendance, you'll coach partners, delegate tasks, and contribute to a thriving store culture. This role is perfect for those with retail experience seeking growth in the coffee industry.

Key Responsibilities

As a Shift Supervisor, your daily impact includes:

• Maintaining regular attendance and punctuality to model reliability for the team.
• Working flexible schedules to meet store needs, including peak hours and holidays.
• Upholding store policies on quality beverages and food products, cash handling, safety, and security.
• Preparing beverages and food to standard recipes or customizing orders based on customer preferences, such as ingredient substitutions or temperature adjustments.
• Coaching and delegating tasks to baristas, coordinating the efforts of two or more employees to ensure smooth operations.
• Directing team workflow, building relationships, and fostering effective communication in a fast-paced retail setting.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks Grand Rapids, candidates should possess:

• At least six months of experience in a customer-facing role involving constant interaction and fulfilling requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Ability to direct the work of others with confidence and clarity.
• Quick learning aptitude to master Starbucks recipes and procedures.
• Strong oral communication and interpersonal skills for team leadership and customer engagement.
• Knowledge of the retail environment and ability to work collaboratively while building lasting relationships.

Reasonable accommodations are available to support diverse needs.

Benefits & Perks

Starbucks offers industry-leading benefits to support your well-being and growth:

• Bean Stock: Equity grants that make you a partner in our success.
• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online).
• Spotify Premium: Complimentary subscription for music lovers.
• Free Coffee & Food Markouts: Enjoy handcrafted beverages and bakery items on every shift.
• 401(k) Match: Generous company matching to build your retirement savings.

Additional perks include health insurance, paid time off, mental health resources, and exclusive partner discounts.

Career Growth at Starbucks

Starbucks invests in your future with robust development programs. Shift Supervisors often advance to roles like Assistant Store Manager, Store Manager, or District Manager. Our internal mobility rate is high, with many executives starting as baristas. Access leadership training, mentorship, and tuition-free education to accelerate your path. In Grand Rapids, you'll join a supportive district network fostering rapid promotions in the competitive coffee retail sector.

Training & Development

From day one, receive hands-on training in coffee craftsmanship, customer service excellence, and leadership. Ongoing programs like Barista Basics and Shift Supervisor Certification ensure you're equipped for success.

Why Join Starbucks

Choosing Starbucks means more than a job—it's a community. Work in a vibrant Grand Rapids store where you'll connect with diverse customers, contribute to local initiatives, and enjoy a culture of inclusivity and innovation. Our commitment to sustainability, ethical sourcing, and partner well-being sets us apart. With competitive pay estimated at $36,000-$46,000 annually (based on market rates for Michigan retail leadership), plus comprehensive benefits, this is your chance to lead with purpose. Grand Rapids' thriving scene complements Starbucks' energetic vibe.

Role FAQs

What shifts will I work?

Flexible hours including early mornings, evenings, weekends, nights, and holidays to ensure coverage.

Do I need prior supervisory experience?

Yes, at least six months delegating tasks or coordinating teams.

What benefits are immediate?

Free drinks/food start on day one; full benefits after eligibility period.

Is training provided?

Comprehensive onboarding covers all aspects of the role.

How do I apply?

Search 'Starbucks Shift Supervisor Grand Rapids' or visit our careers site. Join thousands thriving at Starbucks today!