About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, serving premium coffee, tea, and handcrafted beverages to millions daily. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon with over 38,000 stores in more than 80 countries. Our mission is to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time. At Starbucks, we prioritize creating a welcoming third place between home and work, where customers connect over exceptional drinks and food.

In the United States, Starbucks employs hundreds of thousands of partners (that's what we call our employees) who embody our core values of creating a culture of warmth and belonging, acting with integrity, and driving innovation. As a Shift Supervisor at our Grand Rapids, Michigan location (Store# 02661, EAST BELTLINE & KNAPP RD), you'll play a pivotal role in upholding these standards while leading a dynamic team in a fast-paced retail environment.

Role Overview

The Shift Supervisor position at Starbucks is an exciting leadership opportunity for motivated individuals passionate about coffee, customer service, and team development. In this role, you'll oversee store operations during your shift, ensuring every customer leaves with a smile and a perfectly crafted beverage. This full-time position demands flexibility, quick thinking, and a commitment to excellence, making it ideal for those with retail or food service experience looking to advance their career.

Located in vibrant Grand Rapids, Michigan, this store serves a diverse community with high foot traffic. As Shift Supervisor, you'll coach baristas, manage daily tasks, and contribute to a positive store atmosphere that reflects Starbucks' premium brand. With competitive pay estimated between $36,000 and $46,000 annually (based on market rates for the region), plus comprehensive benefits, this role offers stability and growth potential.

Key Responsibilities

Shift Supervisors at Starbucks wear many hats, balancing leadership with hands-on involvement. Core duties include:

• Maintaining regular and consistent attendance and punctuality to model reliability for the team.
• Working flexible hours, including early mornings, evenings, weekends, nights, and holidays, to meet store needs.
• Enforcing store operating policies and standards, such as providing high-quality beverages and food products.
• Managing cash handling procedures with accuracy and security in mind.
• Ensuring store safety and security protocols are followed rigorously.
• Preparing beverages and food to standard recipes or customizing orders based on customer preferences, like adjusting temperatures or ingredients.
• Coaching and delegating tasks to baristas, coordinating the efforts of two or more team members effectively.
• Directing the work of others to optimize shift performance and customer satisfaction.

Daily Leadership Focus

Each shift, you'll prioritize customer interactions, fulfilling requests promptly while upholding Starbucks' commitment to quality. Your ability to build relationships and foster teamwork will directly impact store success.

Qualifications & Requirements

To thrive as a Shift Supervisor at Starbucks in Grand Rapids, candidates should bring:

• At least six months of experience in a customer-facing role requiring constant interaction and request fulfillment.
• Six months of experience delegating tasks or coordinating two or more employees.
• Demonstrated ability to direct others and learn quickly in a dynamic environment.
• Effective oral communication skills for clear team instructions and customer engagement.
• Strong knowledge of retail operations and interpersonal skills to build lasting relationships.
• Proven teamwork abilities and flexibility with scheduling, including early mornings, evenings, weekends, holidays, and nights.
• Commitment to regular attendance, with or without reasonable accommodations.

No formal degree is required—Starbucks values hands-on experience and a passion for service above all.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice:

• 100% Tuition Coverage: Pursue your bachelor's degree online through Arizona State University at no cost.
• Bean Stock: Receive Starbucks stock grants as a true partner in our success.
• Spotify Premium: Enjoy ad-free music to enhance your workday vibe.
• Free Coffee & Markouts: Indulge in complimentary drinks and food during shifts.
• 401(k) Match: Secure your future with generous company matching contributions.
• Additional perks include comprehensive health insurance, paid time off, mental health resources, and employee assistance programs.

Wellness and Flexibility

We support your well-being with gym discounts, mental health days, and flexible scheduling options where possible.

Career Growth at Starbucks

Starbucks invests in your development with robust training programs, leadership workshops, and clear paths to promotion. Many District Managers and higher executives started as Shift Supervisors. In Grand Rapids, you'll gain exposure to multi-store operations, paving the way for roles like Assistant Store Manager or beyond. Our internal mobility rate is high—over 70% of leadership positions are filled by existing partners.

Why Join Starbucks

Joining Starbucks means more than a job; it's a community. In Grand Rapids, contribute to local events, sustainability initiatives like our Greener Stores program, and inclusive hiring practices. Experience a premium culture where your voice matters, innovation thrives, and every partner is valued. With global reach and local impact, Starbucks empowers you to make a difference—one shift at a time.

Role FAQs

Q: What is the typical shift length?
A: Shifts vary from 6-8 hours, with flexibility based on store needs.

Q: Are accommodations available?
A: Yes, we provide reasonable accommodations for attendance, work, and more.

Q: How soon can I advance?
A: Ambitious partners can move up within 6-12 months with strong performance.

Q: Is experience in coffee required?
A: No, but customer service and leadership experience are key.

Q: What's the dress code?
A: Our iconic green apron over provided black polo and pants—comfortable and professional.

Ready to brew your future? Apply for the Shift Supervisor role at Starbucks in Grand Rapids today and become part of something bigger.