Shift Supervisor - Starbucks Coffee Company in Harwood Heights, Illinois

About Starbucks Coffee Company

Starbucks Coffee Company is the world's premier coffeehouse chain, passionately committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. With thousands of stores across the United States and globally, Starbucks offers high-quality coffees, teas, and handcrafted beverages alongside fresh food items. Founded in 1971 in Seattle, Washington, the company has grown into a cultural icon, emphasizing ethical sourcing, sustainability, and community engagement. In Harwood Heights, Illinois, our store at Harlem and Lawrence (#22861) serves as a vibrant community hub where partners (that's what we call our employees) create meaningful connections with customers daily.

At Starbucks, we prioritize partner well-being, offering industry-leading benefits that support work-life balance, financial health, and personal growth. Whether you're starting your career or advancing as a leader, Starbucks provides the tools and opportunities to thrive.

Role Overview

As a Shift Supervisor at Starbucks in Harwood Heights, Illinois, you'll step into a dynamic leadership role, guiding baristas and ensuring smooth store operations during your shifts. This position is perfect for motivated individuals with retail or food service experience who excel in fast-paced environments. You'll coach teams to deliver perfect beverages and food, uphold our high standards for customer service, and contribute to a positive store culture. With flexible scheduling that includes early mornings, evenings, weekends, holidays, and nights, this full-time role offers the chance to build skills in team management, operations, and customer relations.

Shift Supervisors at Starbucks are key to creating the 'third place'—a welcoming space between home and work. You'll handle everything from cash management and safety protocols to motivating your team, all while embodying our core values of inclusivity and excellence.

Key Responsibilities

In this role, your impact will be felt every shift. Key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Working flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Meeting store operating policies and standards, such as providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages to standard recipes or customizing orders based on customer preferences, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to other employees and coordinating the efforts of two or more team members to keep operations running seamlessly.

Leadership Focus

Direct the work of others, foster teamwork, and build strong relationships to drive store success. Your ability to learn quickly and communicate effectively will be crucial in this hands-on leadership position.

Qualifications & Requirements

To succeed as a Shift Supervisor, you'll bring:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Proven ability to direct the work of others and work collaboratively as part of a team.
• Strong interpersonal skills, effective oral communication, and knowledge of the retail environment.
• Flexibility to work varied shifts and a passion for building customer relationships.

No formal degree is required—your experience and enthusiasm for hospitality are what matter most. Starbucks values diverse backgrounds and provides training to help you excel.

Benefits & Perks

Starbucks sets the standard for partner benefits, offering comprehensive support from day one:

• Bean Stock: Equity grants that make you a partial owner in the company, sharing in our success.
• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online), empowering your education without debt.
• Spotify Premium: Free subscription to enjoy music on the job and beyond.
• Free Coffee and Food Markouts: Enjoy complimentary handcrafted beverages and food items during shifts.
• 401(k) with Company Match: Secure your retirement with generous matching contributions.

Additional perks include health insurance, paid time off, mental health resources, and exclusive partner discounts. These benefits underscore Starbucks' commitment to your holistic well-being.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor, you'll access leadership training programs, mentorship, and clear paths to roles like Assistant Store Manager, Store Manager, and beyond. Many of our district and regional leaders started on the front lines. With internal mobility across thousands of U.S. stores, your career trajectory is limitless. We promote from within, valuing performance, initiative, and alignment with our mission.

Training and Development

From barista basics to advanced management courses, Starbucks University equips you with skills for every stage. Tuition coverage via ASU Online further accelerates your professional journey.

Why Join Starbucks

Joining Starbucks means more than a job—it's a chance to lead with purpose. In Harwood Heights, you'll serve a diverse community, contribute to sustainable practices like our Greener Stores initiative, and be part of a brand that champions inclusivity. With competitive pay estimated at $37,000–$48,000 annually (based on market rates for the role in Illinois), plus tips and benefits, this position offers stability and upside. Experience the pride of crafting moments of connection, one shift at a time.

Role FAQs

Is this a full-time position?

Yes, Shift Supervisor roles at Starbucks are full-time, with schedules averaging 30–40 hours per week.

What experience is required?

Six months in customer service and six months delegating tasks; prior Starbucks experience is a plus but not required.

Are benefits available immediately?

Most benefits, including health coverage and tuition reimbursement, start after a short eligibility period.

Can I apply if I need accommodations?

Absolutely—Starbucks is committed to accessibility and reasonable accommodations.

How do I apply?

Search for Store #22861 in Harwood Heights, IL, on the Starbucks careers site and submit your application today!

Ready to elevate your career? Apply now for the Shift Supervisor role at Starbucks in Harwood Heights and become part of something bigger.