About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer experiences, and a commitment to sustainability. At Starbucks, we are more than just a coffee company; we are creators of human connections through every cup. Our mission is to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time. In Hermitage, Pennsylvania, our store at Hermitage Square (#13697) embodies this ethos, serving the local community with handcrafted beverages, fresh food, and a welcoming atmosphere.

As a publicly traded company (NASDAQ: SBUX), Starbucks invests heavily in its partners (that's what we call our employees), offering industry-leading benefits and opportunities for growth. Whether you're passionate about coffee or leadership, a Shift Supervisor role at Starbucks provides a platform to excel in a dynamic retail environment.

Role Overview

The Shift Supervisor position at Starbucks Store #13697 in Hermitage Square, Hermitage, Pennsylvania, is a leadership role designed for motivated individuals ready to guide barista teams during shifts. This full-time position involves overseeing daily operations, ensuring top-tier customer service, and maintaining store standards. Shift Supervisors act as the face of Starbucks during their shifts, coaching partners, handling customer requests, and driving store performance. With flexible hours that may include early mornings, evenings, weekends, nights, and holidays, this role demands reliability and adaptability in a fast-paced retail setting.

Ideal candidates bring at least six months of customer-facing experience and supervisory skills, thriving in a team-oriented environment where building relationships is key. This is your chance to advance your career in the coffee industry while enjoying Starbucks' renowned partner benefits.

Key Responsibilities

Shift Supervisors at Starbucks play a pivotal role in store success. Key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Working flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Meeting store operating policies and standards, such as providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages to standard recipes or customized orders, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to other employees and coordinating the efforts of two or more team members.
• Directing the work of others to achieve operational excellence.

Daily Leadership Duties

From opening and closing procedures to peak-hour management, Shift Supervisors ensure smooth operations. You'll coach baristas on drink recipes, monitor inventory, and resolve customer issues with empathy and efficiency, all while upholding Starbucks' commitment to quality.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Hermitage, PA, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Ability to direct the work of others effectively.
• Quick learning aptitude to master Starbucks recipes and procedures.
• Effective oral communication skills for team coaching and customer engagement.
• Strong knowledge of the retail environment.
• Exceptional interpersonal skills and ability to build relationships.
• Team player mindset with flexibility for varied shifts.

No formal education beyond high school is required, but a passion for hospitality and leadership is essential. Starbucks values diversity and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers comprehensive benefits that set us apart in the retail sector:

• 100% Tuition Coverage: Pursue a bachelor's degree online through Arizona State University at no cost.
• Bean Stock: Equity grants that make you a shareholder in Starbucks' success.
• Spotify Premium: Complimentary subscription for all partners.
• Free Coffee and Food Markouts: Enjoy handcrafted beverages and food items on every shift.
• 401(k) with Company Match: Secure your future with generous matching contributions.

Additional perks include health insurance, paid time off, mental health resources, and exclusive partner discounts. These benefits are available from day one for eligible partners.

Career Growth at Starbucks

Starbucks is committed to partner development. Shift Supervisors often advance to roles like Assistant Store Manager, Store Manager, or District Manager. Our internal training programs, leadership development courses, and tuition reimbursement empower you to climb the ladder. Many of our executives started as baristas. In Hermitage, you'll gain hands-on experience that propels your retail career forward.

Training and Support

New Shift Supervisors receive comprehensive onboarding, including Barista Basics, food safety certification, and leadership workshops. Ongoing coaching ensures continuous improvement.

Why Join Starbucks

Joining Starbucks as a Shift Supervisor in Hermitage means becoming part of a purpose-driven company that prioritizes people, communities, and the planet. We offer competitive pay (estimated $34,000-$42,000 annually based on market rates), a supportive culture, and global opportunities. In Pennsylvania's Hermitage Square location, you'll serve a vibrant community while enjoying work-life balance and perks like free drinks. Starbucks isn't just a job—it's a career where your growth matters.

Role FAQs

Q: What shifts will I work?
A: Flexible hours including mornings, evenings, weekends, and holidays, based on store needs.

Q: Is experience required?
A: Yes, at least six months in customer service and task delegation.

Q: What benefits start immediately?
A: Free coffee/food markouts, Spotify Premium, and more from day one.

Q: How do I apply?
A: Visit Starbucks careers site and search for Store #13697 in Hermitage, PA.

Q: Does Starbucks offer accommodations?
A: Yes, with or without reasonable accommodations for attendance and duties.