About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 locations globally, serving millions of customers daily. Founded in 1971 in Seattle, Washington, Starbucks has grown into a premium brand synonymous with high-quality coffee, exceptional customer service, and a welcoming third-place environment. At Starbucks, we are more than just a coffee company; we are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest arabica coffee to creating inclusive spaces where communities thrive.

In the United States, Starbucks operates thousands of stores, including our location at Store# 52015 in Hershey Towne Square, Hershey, Pennsylvania. This store is a vibrant hub in the heart of Hershey, known for its chocolate heritage and family-friendly attractions. As a Shift Supervisor here, you'll play a pivotal role in upholding our standards of excellence while contributing to the local community.

Role Overview

The Shift Supervisor position at Starbucks Coffee Company in Hershey, Pennsylvania, is a dynamic leadership role perfect for motivated individuals with retail experience. In this full-time position, you'll oversee store operations during your shift, ensuring seamless service, team coordination, and adherence to our high standards. You'll coach baristas, handle customer interactions, and maintain a safe, efficient environment. This role offers flexible scheduling, including early mornings, evenings, weekends, nights, and holidays, making it ideal for those who thrive in a fast-paced retail setting.

As a Shift Supervisor, you'll bridge the gap between barista and store management, gaining hands-on leadership experience that propels your career forward. With an estimated salary range of $36,000 to $46,000 USD annually—based on market rates for retail/food sector roles in Pennsylvania—this position provides competitive compensation plus Starbucks' renowned benefits package.

Key Responsibilities

Shift Supervisors at Starbucks are the backbone of store operations. Your key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Being available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
• Meeting store operating policies and standards, including providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages to standard recipes or customized for customers, handling recipe changes such as temperature, quantity of ingredients, or substitutions.
• Leveraging at least six months of experience in delegating tasks to other employees and coordinating the tasks of two or more team members.

These duties ensure our Hershey Towne Square store delivers the premium Starbucks experience every day.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Hershey, PA, you'll need:

• Six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• At least six months of experience delegating tasks or coordinating teams of two or more employees.
• The ability to direct the work of others effectively.
• Quick learning aptitude to master Starbucks recipes and procedures.
• Strong oral communication skills for team coaching and customer service.
• Knowledge of the retail environment, robust interpersonal skills, and the ability to work collaboratively while building relationships.

No formal degree is required, but a passion for coffee, leadership, and customer satisfaction is essential. We welcome diverse backgrounds and provide training to set you up for success.

Benefits & Perks

Starbucks offers an unmatched benefits package designed to support your well-being and growth:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University at no cost.
• Bean Stock: Equity grants that make you a partner in our success.
• Spotify Premium: Enjoy ad-free music as part of your perks.
• Free Coffee and Food Markouts: Indulge in complimentary drinks and snacks daily.
• 401(k) with Company Match: Secure your financial future with generous matching contributions.

Additional perks include health insurance, paid time off, mental health resources, and employee discounts. These benefits make Starbucks a top employer in the retail sector.

Career Growth at Starbucks

Starbucks invests in your future with robust development programs. As a Shift Supervisor, you'll receive leadership training, mentorship, and opportunities to advance to roles like Assistant Store Manager or District Manager. Many of our executives started as hourly partners. Our commitment to internal mobility means 70% of store management positions are filled by promoted partners. In Hershey, PA, you'll gain experience in a high-traffic location, positioning you for rapid advancement across our U.S. network.

Training and Development

From day one, you'll access Starbucks University for online courses, barista certifications, and leadership workshops. We prioritize inclusivity, offering pathways for all partners to thrive.

Why Join Starbucks

Joining Starbucks as a Shift Supervisor in Hershey means becoming part of a global brand that values purpose-driven work. You'll impact customers' days, foster team growth, and enjoy a supportive culture. In Hershey Towne Square, our store serves a diverse community of locals, tourists, and chocolate enthusiasts. Starbucks' emphasis on sustainability—through ethical sourcing and eco-friendly practices—aligns with modern values. With competitive pay, unparalleled benefits, and career acceleration, this is your chance to elevate your professional journey.

Role FAQs

What is the estimated salary for this role?

The estimated annual salary is $36,000 to $46,000 USD, based on Pennsylvania retail/food sector rates, with potential for performance bonuses.

Is this a full-time position?

Yes, this is a full-time role with flexible scheduling to fit your lifestyle.

What benefits does Starbucks offer Shift Supervisors?

Benefits include 100% ASU Online tuition coverage, Bean Stock, Spotify Premium, free coffee markouts, and 401(k) matching, among others.

Do I need prior supervisory experience?

Yes, at least six months delegating tasks or coordinating teams is required.

How do I apply for the Shift Supervisor role in Hershey, PA?

Search for Store# 52015 on the Starbucks careers site and submit your application today!