About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, serving millions of customers daily with premium coffee, handcrafted beverages, and fresh food. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon, operating over 38,000 stores in more than 80 countries. At Starbucks, we are more than just a coffee company; we are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest arabica coffee to creating inclusive spaces where communities connect.

In the United States, Starbucks employs hundreds of thousands of partners (that's what we call our employees) who bring our values to life. Joining Starbucks means becoming part of a purpose-driven organization that prioritizes sustainability, diversity, equity, and inclusion. Whether you're starting your career or advancing it, Starbucks offers unparalleled opportunities in the retail and coffee industry.

Role Overview

As a Shift Supervisor at Starbucks Store# 65138 in Hickory Hills, Illinois, located at 95th & 76th, you will play a pivotal role in leading your team during shifts to deliver exceptional customer experiences. This position is ideal for motivated individuals with retail or food service experience who thrive in fast-paced environments. Shift Supervisors ensure smooth operations, coach baristas on beverage and food preparation, and uphold Starbucks' high standards for quality, safety, and service.

This full-time role requires flexibility to work early mornings, evenings, weekends, nights, and holidays. You'll build relationships with customers and team members alike, fostering a positive store culture that reflects Starbucks' commitment to humanity.

Key Responsibilities

Shift Supervisors at Starbucks are hands-on leaders who balance operational excellence with team development. Core responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Working flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Meeting store operating policies and standards, such as providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Interacting constantly with customers to fulfill requests and deliver outstanding service.
• Preparing and coaching the preparation of food and beverages to standard recipes or customized orders, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to other employees and coordinating the work of two or more team members.
• Directing the work of others to achieve peak performance during shifts.

Daily Leadership Duties

During your shift, you'll oversee opening and closing procedures, monitor inventory, and resolve issues swiftly to keep the store running seamlessly. Your ability to learn quickly and communicate effectively will be key to success.

Qualifications & Requirements

To excel as a Shift Supervisor at Starbucks in Hickory Hills, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and request fulfillment.
• Six months of experience delegating tasks or coordinating two or more employees.
• Ability to direct the work of others and build strong team relationships.
• Effective oral communication skills and strong interpersonal abilities.
• Knowledge of the retail environment and ability to work collaboratively in a team.
• Flexibility for varied shifts and commitment to punctuality.

No formal degree is required, but a passion for coffee, customer service, and leadership is essential. Starbucks provides training to help you succeed.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice:

• Bean Stock: Eligible partners receive stock grants, making you a shareholder in our success.
• 100% Tuition Coverage: Tuition reimbursement for Arizona State University Online bachelor's degrees—no cap on eligible majors.
• Spotify Premium: Free subscription to enjoy your favorite music on the job and beyond.
• Free Coffee and Food Markouts: Enjoy complimentary beverages and food items during shifts.
• 401(k) with Company Match: Plan for your future with generous matching contributions.

Additional perks include health insurance, paid time off, mental health resources, and partner discounts. These benefits are available from day one for eligible roles.

Career Growth at Starbucks

Starbucks invests in your development with robust training programs, leadership courses, and clear paths to promotion. Many of our district managers and store managers started as baristas or shift supervisors. With thousands of U.S. stores, opportunities abound for relocation, international assignments, and roles in merchandising, operations, or corporate. Our commitment to internal mobility means 80% of leadership positions are filled by current partners.

Training and Development

From Barista Basics to advanced Shift Supervisor certification, you'll gain skills transferable across industries. We also offer Starbucks College Achievement Plan for further education.

Why Join Starbucks

Joining Starbucks as a Shift Supervisor in Hickory Hills means more than a job—it's a chance to lead with purpose. Work in a vibrant community location at 95th & 76th, serve loyal customers, and contribute to a brand that values ethics and innovation. Enjoy competitive pay estimated at $36,000-$46,000 annually (based on market rates for Illinois retail supervisors), plus the benefits outlined above. Starbucks partners enjoy a supportive culture, flexible scheduling, and the satisfaction of creating moments of connection over coffee.

Whether you're building relationships with regulars or coaching your team to craft the perfect latte, you'll make a difference daily. Starbucks is an equal opportunity employer committed to a diverse workforce.

Role FAQs

Q: What shifts will I work?
A: Flexible hours including early mornings, evenings, weekends, nights, and holidays, based on store needs.

Q: Is experience required?
A: Yes, at least 6 months in customer service and task delegation.

Q: What benefits start immediately?
A: Eligible partners receive Bean Stock, tuition coverage, Spotify Premium, free markouts, and more from day one.

Q: How do I apply?
A: Visit the Starbucks careers site and search for Store# 65138 in Hickory Hills, IL. Apply now to join our team!

Q: Is this a full-time position?
A: Yes, full-time employment with opportunities for overtime.