About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 locations globally, serving millions of customers daily. Founded in 1971 in Seattle, Washington, Starbucks has grown into a premium brand synonymous with high-quality coffee, exceptional customer service, and a welcoming third-place environment. In the United States, Starbucks operates thousands of stores, including in Hickory, North Carolina, where we continue to create meaningful connections with our communities. As a Shift Supervisor at Store# 11214, you'll be part of a dynamic team that upholds our mission to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.

Role Overview

The Shift Supervisor role at Starbucks in Hickory, North Carolina, is a leadership position designed for motivated individuals ready to take charge during shifts. You'll oversee store operations, coach baristas, ensure top-tier product quality, and drive a positive customer experience. This full-time opportunity requires flexibility for early mornings, evenings, weekends, nights, and holidays. With six months of customer-facing and team coordination experience, you'll thrive in our fast-paced retail environment, building relationships and contributing to store success.

Key Responsibilities

As a Shift Supervisor, your day-to-day duties are pivotal to seamless store performance:

• Maintain regular and consistent attendance and punctuality, upholding operational standards.
• Work flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Enforce store policies on quality beverages and food products, cash handling, safety, and security.
• Prepare and coach team members in crafting beverages and food to standard recipes or customized orders, adapting for temperature, ingredients, or substitutions.
• Delegate tasks and coordinate the efforts of two or more employees, directing workflow effectively.

Leadership Focus

Direct the work of others while fostering a collaborative team atmosphere. Your ability to learn quickly and communicate orally will ensure smooth operations and exceptional service.

Qualifications & Requirements

To excel as a Shift Supervisor at Starbucks Hickory North:

• At least six months of experience in a customer-facing role requiring constant interaction and request fulfillment.
• Six months of delegating tasks or coordinating two or more employees.
• Strong interpersonal skills, retail environment knowledge, and team collaboration abilities.
• Effective oral communication and quick learning aptitude.
• Availability for flexible scheduling with or without reasonable accommodations.

No formal education beyond high school is required, but passion for coffee, leadership, and customer service is essential.

Benefits & Perks

Starbucks offers industry-leading benefits to support your well-being and growth:

• Bean Stock: Equity in the company through stock grants, making you a true partner in our success.
• 100% Tuition Coverage: Full reimbursement for online degrees from Arizona State University (ASU Online), no cap on eligible programs.
• Spotify Premium: Complimentary subscription to enjoy music on the job and beyond.
• Free Coffee and Markouts: Enjoy complimentary handcrafted beverages, food items, and partner markouts daily.
• 401(k) Match: Generous company matching contributions to help you save for retirement.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and employee discounts.

Career Growth at Starbucks

Starbucks invests in your future with robust development programs. Shift Supervisors often advance to roles like Assistant Store Manager, Store Manager, or District Manager. Our internal mobility rate is high – over 70% of leaders started in hourly positions. Access leadership training, mentorship, and tuition-free education to climb the ladder. In Hickory, NC, you'll gain hands-on experience in a supportive store environment primed for promotion.

Training and Development

From day one, receive world-class training on coffee expertise, customer service, and leadership. Ongoing coaching ensures you build skills for long-term success.

Why Join Starbucks

Joining Starbucks means more than a job – it's a career with purpose. In Hickory, North Carolina, contribute to a community hub where customers connect. Enjoy competitive pay estimated at $34,000-$42,000 annually, premium benefits, and a culture valuing diversity, inclusion, and innovation. Our commitment to sustainability, ethical sourcing, and employee empowerment sets us apart. Be part of a brand that transforms lives through coffee and connection.

Role FAQs

What is the estimated salary for this role?

Based on market rates for Shift Supervisors in retail/food service in Hickory, NC, expect $34,000-$42,000 USD yearly, with opportunities for tips and raises.

Is this a full-time position?

Yes, full-time with flexible scheduling to fit your lifestyle.

What experience is required?

Six months customer service and six months team delegation/coordination.

Does Starbucks offer benefits immediately?

Benefits like tuition coverage and 401(k) start after eligibility periods; perks like free coffee are immediate.

How do I apply?

Search for Store# 11214, Hickory North on Starbucks careers site and submit your application today!

Ready to lead at Starbucks? Apply now and brew your future in Hickory, NC.