About Starbucks Coffee Company

Starbucks Coffee Company is the world's premier purveyor of the finest coffee, passionately committed to creating a welcoming third place environment where customers can connect. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon with over 38,000 stores in more than 80 countries. At Starbucks, we are more than just a coffee company; we are a people company. Our mission to inspire and nurture the human spirit fuels everything we do, from ethically sourcing the highest-quality Arabica coffee to fostering inclusive communities worldwide.

In Hilo, Hawaii, our Store #21035 embodies the aloha spirit, blending local culture with Starbucks' global standards. As a Shift Supervisor, you'll play a pivotal role in delivering exceptional experiences in this vibrant community on the Big Island.

Role Overview

The Shift Supervisor position at Starbucks Store #21035 in Hilo, Hawaii, is a dynamic leadership role perfect for motivated individuals ready to step up in a fast-paced retail environment. In this full-time position, you'll oversee operations during your shift, ensuring our partners deliver outstanding customer service, high-quality beverages, and food products. This role demands flexibility, quick thinking, and a passion for team development, making it an ideal launchpad for a rewarding career at Starbucks.

With competitive pay estimated between $38,000 and $48,000 annually (based on market rates for Hawaii's retail sector with a buffer), plus comprehensive benefits, this opportunity offers stability and growth in paradise.

Key Responsibilities

As a Shift Supervisor, your leadership drives the store's success. Key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Being available for flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Ensuring compliance with store operating policies and standards, such as providing quality beverages and food, cash handling, and upholding safety and security measures.
• Coaching partners in preparing food and beverages to standard recipes or customizing orders, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to other employees and coordinating the work of two or more team members to keep operations smooth.

Leadership Focus

Direct the work of others, build relationships, and foster a positive team environment. Your ability to learn quickly and communicate effectively will empower your team to exceed expectations.

Qualifications & Requirements

To thrive as a Shift Supervisor at Starbucks in Hilo, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Strong interpersonal skills, effective oral communication, and the ability to work collaboratively in a team.
• Knowledge of the retail environment and the agility to direct others.
• Flexibility to work varied shifts and commitment to punctuality.

No formal education beyond high school is required, but a passion for coffee, customer service, and leadership is essential.

Benefits & Perks

Starbucks sets the standard for employee benefits in the retail industry. As a Shift Supervisor, you'll enjoy:

• Bean Stock: Equity grants that make you a partner in our success.
• 100% Tuition Coverage: Full reimbursement for Arizona State University Online bachelor's degrees.
• Spotify Premium: Complimentary subscription to enhance your daily vibe.
• Free Coffee & Drink Markouts: Enjoy handcrafted beverages on us, plus partner discounts.
• 401(k) with Company Match: Secure your future with robust retirement savings support.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and exclusive partner events. In Hawaii, we also offer localized wellness programs tailored to island life.

Career Growth at Starbucks

Starbucks invests in your potential. Shift Supervisors often advance to roles like Assistant Store Manager, Store Manager, or District Manager. Our internal development programs, mentorship opportunities, and leadership training ensure 80% of our managers start as hourly partners. With global mobility and diverse career paths in operations, merchandising, or corporate, the possibilities are endless. Many Hilo store leaders began right here on the Big Island.

Training & Development

From day one, you'll receive hands-on training in coffee mastery, customer obsession, and leadership principles. Ongoing coaching keeps you at the forefront of our evolving standards.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven culture that values inclusivity, innovation, and impact. In Hilo, you'll contribute to a store that serves as a community hub, supporting local events and sustainability initiatives like our Greener Stores program. Enjoy competitive pay in a stunning location, world-class benefits, and the pride of crafting moments of connection for every customer. At Starbucks, your growth is our priority—elevate your career in an environment where excellence brews success.

Role FAQs

Q: What shifts will I work?
A: Flexible hours including early mornings, evenings, weekends, nights, and holidays to meet store needs.

Q: Is prior supervisory experience required?
A: Yes, at least six months delegating tasks to two or more employees.

Q: What benefits are available immediately?
A: Eligible partners enjoy benefits like free drinks, tuition coverage, and more from day one.

Q: How do I apply?
A: Visit our careers site, search for Store #21035 in Hilo, HI, and submit your application today.

Q: Does Starbucks support career advancement?
A: Absolutely—our promote-from-within philosophy has propelled countless partners to leadership roles.