About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, passionately committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon with over 38,000 stores in more than 80 countries. At Starbucks, we pride ourselves on sourcing the finest arabica coffee beans, crafting exceptional beverages, and creating welcoming Third Place environments where customers connect, relax, and enjoy. Our mission drives everything we do: to conduct our business in ways that create a lasting impact on communities worldwide. As a Shift Supervisor at our Kalamazoo, Michigan location (Store# 51958, Gull & Sprinkle), you'll be part of a dynamic team fueling this mission daily.

Role Overview

The Shift Supervisor role at Starbucks is a leadership position designed for motivated individuals ready to step up and guide store operations during shifts. In this full-time opportunity in Kalamazoo, Michigan, you'll oversee baristas, ensure seamless customer service, and maintain the high standards that define the Starbucks experience. This isn't just a job—it's a launchpad for career advancement in retail leadership, customer service, and the coffee industry. With flexible hours that may include early mornings, evenings, weekends, nights, and holidays, you'll play a pivotal role in delivering quality beverages, food products, and an inviting atmosphere. Estimated salary ranges from $36,000 to $46,000 annually, based on market rates for retail supervisors in Michigan's food service sector.

Key Responsibilities

As a Shift Supervisor, your day-to-day impact will be felt across store operations. Key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations, to ensure smooth shift coverage.
• Being available for flexible hours, including early mornings, evenings, weekends, nights, and holidays, to meet customer demand.
• Meeting store operating policies and standards, such as providing quality beverages and food products, accurate cash handling, and upholding safety and security protocols.
• Preparing and coaching the preparation of food and beverages to standard recipes or customizing orders based on customer requests, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to other employees and coordinating the efforts of two or more team members to optimize efficiency and service quality.

Qualifications & Requirements

To thrive as a Shift Supervisor at Starbucks in Kalamazoo, you'll need a blend of experience, skills, and passion for people and coffee. Essential qualifications include:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating the work of two or more employees.
• Proven ability to direct the work of others and learn quickly in a fast-paced environment.
• Effective oral communication skills, strong interpersonal abilities, and knowledge of the retail environment.
• Capacity to work collaboratively as part of a team and build meaningful relationships with colleagues and customers.

No formal degree is required, but a high school diploma or equivalent is preferred. Starbucks values diversity and provides reasonable accommodations where needed.

Benefits & Perks

Starbucks sets the standard for employee benefits in the retail and food service industry. As a Shift Supervisor, you'll enjoy:

• Bean Stock: Equity grants that make you a partner in Starbucks' success.
• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online), empowering your education without debt.
• Spotify Premium: Complimentary subscription to enjoy music on the job and beyond.
• Free Coffee and Drink Markouts: Unlimited handcrafted beverages and food markouts during shifts, plus discounts for friends and family.
• 401(k) with Company Match: Secure your future with generous matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and employee assistance programs. These benefits underscore Starbucks' commitment to partner well-being.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor in Kalamazoo, you'll access leadership training programs, mentorship opportunities, and clear paths to roles like Assistant Store Manager, Store Manager, and beyond—into district management or corporate positions. Many of our executives started as baristas or shift supervisors. With internal mobility across thousands of U.S. stores, your career trajectory is limitless. Leverage tools like the Starbucks College Achievement Plan and leadership workshops to accelerate your growth in the coffee industry.

Why Join Starbucks

Joining Starbucks means more than a job—it's joining a purpose-driven culture that values inclusivity, sustainability, and innovation. In Kalamazoo, Michigan, our Gull & Sprinkle store is a community hub where you'll build lasting relationships while honing skills in team leadership, customer service, and operations. Enjoy a premium work environment with premium pay, unbeatable benefits, and the chance to make a difference. Starbucks partners are called 'partners' for a reason—we share in the success. With a supportive team, cutting-edge tools for brewing perfection, and a focus on work-life balance, this is where your leadership potential brews.

Role FAQs

What is the typical shift schedule for a Shift Supervisor?

Shifts vary to cover peak times, including early mornings (as early as 4 AM), evenings, weekends, nights, and holidays. Flexibility is key.

Is prior supervisory experience required?

Yes, at least six months delegating tasks or coordinating two or more employees.

What benefits are available from day one?

Many perks like free drinks start immediately, with full benefits package upon eligibility.

Can I advance quickly at Starbucks?

Absolutely—high performers often promoted within months to management roles.

Does Starbucks offer accommodations?

Yes, we provide reasonable accommodations for attendance, duties, and more.

Ready to lead the shift at Starbucks in Kalamazoo? Apply now and elevate your career with the world's premier coffee company.