About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer service, and a welcoming third-place environment. At Starbucks, we are more than just a coffee company; we are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest arabica coffee to creating inclusive spaces where communities thrive.

In the United States, Starbucks employs hundreds of thousands of partners (that's what we call our employees) who bring our values to life daily. As a Shift Supervisor in Kensington, Maryland, you'll be part of a dynamic team at Store# 19853, contributing to the local community while advancing your career in a supportive, growth-oriented environment.

Role Overview

The Shift Supervisor role at Starbucks is a leadership position designed for motivated individuals ready to step up and guide store operations during shifts. In this full-time role at our Kensington, Maryland location, you'll oversee team members, ensure smooth operations, and deliver the legendary Starbucks experience to every customer. This position requires strong leadership, quick decision-making, and a passion for coffee and people. With flexible hours that may include early mornings, evenings, weekends, nights, and holidays, you'll play a pivotal role in maintaining store standards and fostering a positive team culture.

Shift Supervisors are the backbone of our stores, bridging the gap between baristas and store managers. You'll coach partners on food and beverage preparation, handle cash securely, and uphold safety protocols—all while building relationships with customers and teammates alike.

Key Responsibilities

As a Shift Supervisor, your day-to-day duties are hands-on and impactful:

• Maintain regular and consistent attendance and punctuality, demonstrating reliability with or without reasonable accommodations.
• Work flexible hours, adapting to early mornings, evenings, weekends, nights, and holidays to meet store needs.
• Meet store operating policies and standards, including providing high-quality beverages and food products.
• Manage cash handling procedures accurately and securely.
• Ensure store safety and security for partners and customers.
• Prepare and coach the preparation of food and beverages according to standard recipes or customized orders, handling changes like temperature, quantities, or substitutions.
• Delegate tasks to other employees and coordinate the work of two or more team members effectively.

Leadership Focus

Direct the work of others, leveraging your ability to learn quickly and communicate orally with clarity. Build strong interpersonal relationships and work seamlessly as part of a team in the fast-paced retail environment.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Kensington, MD, you'll need:

• At least six (6) months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six (6) months of experience delegating tasks or coordinating the efforts of two or more employees.
• Proven ability to direct the work of others and build relationships.
• Effective oral communication skills and strong interpersonal abilities.
• Knowledge of the retail environment and ability to work collaboratively in a team.
• Quick learning aptitude to master Starbucks standards and procedures.

Availability for flexible scheduling is essential, and reasonable accommodations are provided as needed. No formal education beyond high school is required, but a passion for hospitality and leadership is key.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University (ASU) with full tuition reimbursement—no strings attached.
• Bean Stock: Receive Starbucks stock grants as part of your compensation, giving you ownership in the company.
• Spotify Premium: Enjoy a complimentary subscription to stream your favorite music.
• Free Coffee and Markouts: Indulge in complimentary coffee, tea, and food items during shifts, plus markouts for personal use.
• 401(k) with Company Match: Secure your future with retirement savings and generous matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and partner discounts. We prioritize work-life balance and partner well-being.

Career Growth at Starbucks

Starbucks is committed to your professional development. As a Shift Supervisor, you'll receive ongoing training through our Barista Basics, Shift Supervisor workshops, and leadership programs. Many of our store managers, district managers, and even executives started as hourly partners. With internal promotion rates among the highest in retail, your path to advancement is clear. Take advantage of tuition coverage to earn a bachelor's degree while climbing the ladder—over 25,000 partners have already graduated through our program.

In Kensington, MD, you'll gain hands-on experience in a high-volume store, positioning you for rapid promotion to Assistant Store Manager or beyond.

Why Join Starbucks

Joining Starbucks means more than a job—it's a chance to make a difference. Our inclusive culture celebrates diversity, with Employee Resource Groups and equity initiatives. You'll serve communities in Kensington, MD, creating moments of connection over coffee. With competitive pay estimated at $38,000-$48,000 annually (based on market rates for the role), plus tips and benefits, the total rewards package is exceptional. Be part of a brand that values sustainability, ethical sourcing, and partner success.

Role FAQs

What is the estimated salary for this role?

Based on U.S. retail/food sector rates for Shift Supervisors in Maryland, expect $38,000-$48,000 yearly, plus tips and comprehensive benefits.

Is this a full-time position?

Yes, this is a full-time role with flexible scheduling to fit your lifestyle.

What experience is required?

Six months in customer service and six months delegating tasks; leadership potential is key.

Does Starbucks offer training?

Absolutely—comprehensive onboarding and ongoing development programs.

How do benefits like tuition coverage work?

Eligible partners get 100% tuition paid for ASU Online degrees after qualifying hours.

Ready to lead the next shift at Starbucks? Apply now for Store# 19853 in Kensington, Maryland, and brew your future with us!