About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, serving premium coffee, tea, and food to millions daily. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon with over 38,000 stores in more than 80 countries. At Starbucks, we are more than just a coffee company; we are creators of human connections through every cup. Our mission is to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time. In Kokomo, Indiana, our store at US 31 & ALTO (Store# 13973) is a vibrant community hub where partners (that's what we call our employees) deliver exceptional experiences.

Role Overview

As a Shift Supervisor at Starbucks Coffee Company in Kokomo, Indiana, you will play a pivotal role in leading your team during shifts, ensuring outstanding customer service, and upholding our high standards for product quality and store operations. This position is ideal for motivated individuals with retail or food service experience who thrive in dynamic environments. Shift Supervisors support the store manager by directing team members, handling customer requests, and maintaining a safe, efficient workspace. With flexible hours that may include early mornings, evenings, weekends, nights, and holidays, this role offers the perfect blend of leadership and hands-on barista work. Join us to advance your career in the coffee industry while enjoying competitive pay estimated at $34,000-$42,000 annually, based on local market rates for Kokomo, IN.

Key Responsibilities

Shift Supervisors at Starbucks are the backbone of store operations. Your key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Working flexible hours, including early mornings, evenings, weekends, nights, and holidays to meet store needs.
• Ensuring compliance with store operating policies and standards, such as providing quality beverages and food products, accurate cash handling, and upholding safety and security protocols.
• Preparing beverages and food to standard recipes or customizing orders based on customer preferences, including adjustments for temperature, ingredients, or substitutions.
• Coaching and directing baristas in food and beverage preparation to maintain consistency and excellence.
• Delegating tasks to team members and coordinating the efforts of two or more employees to keep operations running smoothly.
• Directing the work of others, fostering a positive team environment, and building strong relationships with partners and customers.

Qualifications & Requirements

To succeed as a Shift Supervisor at our Kokomo location, you should bring:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating the work of two or more employees.
• Proven ability to direct the work of others and lead effectively.
• Quick learning aptitude to master Starbucks recipes, procedures, and POS systems.
• Effective oral communication skills for clear instructions and customer engagement.
• Strong interpersonal skills and the ability to build relationships within the team and with guests.
• Knowledge of the retail environment, with a team-oriented mindset.
• Availability for flexible scheduling, including weekends and holidays.

No formal education beyond high school is required, but a passion for coffee and customer service is essential. Starbucks provides comprehensive training to set you up for success.

Benefits & Perks

Starbucks offers industry-leading benefits that prioritize your well-being and growth:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University at no cost.
• Bean Stock: Receive Starbucks stock grants as part of your compensation, making you a true partner in our success.
• Spotify Premium: Enjoy a complimentary subscription to stream your favorite music.
• Free Coffee & Markouts: Indulge in complimentary coffee, tea, and food items during shifts.
• 401(k) with Company Match: Secure your future with retirement savings and generous matching contributions.
• Additional perks include health insurance, paid time off, partner discounts, mental health resources, and more.

These benefits are available from day one for eligible partners, ensuring you feel valued from the start.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor, you'll gain leadership experience that paves the way for roles like Assistant Store Manager, Store Manager, or even district-level positions. Our internal mobility program has helped thousands advance—many current executives started as baristas. With ongoing training, mentorship, and tuition reimbursement, your career trajectory is limitless. In Kokomo, you'll join a supportive network fostering rapid growth in the retail and coffee sectors.

Why Join Starbucks

Choosing Starbucks means joining a purpose-driven company committed to ethical sourcing, sustainability, and community impact. We roast 100% ethically sourced coffee and strive for carbon neutrality by 2030. In Kokomo, Indiana, you'll contribute to a welcoming store atmosphere while enjoying a premium work culture. Our emphasis on inclusivity, work-life balance, and competitive compensation makes us the employer of choice for Starbucks careers, coffee industry jobs, and retail careers.

Role FAQs

What is the estimated salary for this role?

Based on market rates in Kokomo, IN, Shift Supervisors earn approximately $34,000-$42,000 per year, depending on experience and performance.

Is this a full-time position?

Yes, this is a full-time role with flexible scheduling to fit your lifestyle.

What benefits are offered?

Enjoy 100% ASU tuition coverage, Bean Stock, Spotify Premium, free drinks, 401(k) match, and comprehensive health plans.

Do I need prior supervisory experience?

Yes, at least six months delegating tasks to others is required.

How do I apply?

Search for Store# 13973 on Starbucks careers site and submit your application today!

Ready to elevate your career? Apply for the Shift Supervisor position at Starbucks in Kokomo, Indiana now and become part of something bigger.