About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, renowned for its premium coffee, handcrafted beverages, and inviting store experiences. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon with over 38,000 stores in more than 80 countries. At Starbucks, we are more than just a coffee company; we are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest Arabica coffee to creating a welcoming Third Place environment for our customers.

In the United States, Starbucks employs hundreds of thousands of partners (that's what we call our employees) who bring passion to every shift. As a Shift Supervisor in Lakeland, Florida, you'll be part of a dynamic team at Store# 02965 on Harden Rd & Polk County, contributing to the local community while advancing your career in a supportive, inclusive culture.

Role Overview

The Shift Supervisor role at Starbucks is a leadership position designed for motivated individuals ready to step up and guide barista teams during shifts. In this full-time role at our Lakeland, Florida location, you'll ensure exceptional customer service, operational excellence, and a positive store atmosphere. Shift Supervisors model Starbucks standards, coach partners on food and beverage preparation, and handle everything from cash management to safety protocols. This position requires flexibility for early mornings, evenings, weekends, nights, and holidays, making it ideal for those who thrive in a fast-paced retail environment.

With strong interpersonal skills and the ability to direct others, you'll build relationships that foster teamwork and drive store success. Whether customizing drinks to customer preferences or delegating tasks efficiently, you'll play a key role in delivering the Starbucks experience that keeps guests coming back.

Key Responsibilities

As a Shift Supervisor, your day-to-day duties are hands-on and impactful:

• Maintain regular attendance and punctuality to lead by example.
• Work flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Enforce store operating policies, including quality beverage and food preparation, cash handling, safety, and security.
• Prepare and coach partners in making beverages and food to standard recipes, including customizations like temperature adjustments or ingredient substitutions.
• Delegate tasks and coordinate the efforts of two or more employees to ensure smooth operations.

Leadership Focus

Direct the work of your team, provide real-time coaching, and resolve issues swiftly to uphold Starbucks' high standards in a bustling retail setting.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Lakeland, FL, you'll need:

• At least six months of experience in a customer-facing role requiring constant interaction and request fulfillment.
• Six months of experience delegating tasks or coordinating two or more employees.
• Ability to learn quickly and adapt to a dynamic retail environment.
• Effective oral communication skills and strong interpersonal abilities.
• Team-oriented mindset with the capacity to build lasting relationships.
• Knowledge of retail operations and a passion for coffee and customer service.

Reasonable accommodations are available, ensuring everyone has the opportunity to thrive.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University at no cost.
• Bean Stock: Receive Starbucks stock grants as part of your compensation, giving you ownership in our success.
• Spotify Premium: Enjoy a complimentary subscription to stream your favorite music.
• Free Coffee and Food Markouts: Indulge in handcrafted beverages and fresh food during shifts.
• 401(k) with Company Match: Secure your future with generous retirement savings contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and partner discounts. These benefits reflect our commitment to your well-being and long-term success.

Career Growth at Starbucks

Starbucks invests in your development with robust training programs, leadership coaching, and clear paths to promotion. Many of our district managers and store managers started as baristas or shift supervisors. In Lakeland, you'll have opportunities to advance to higher roles, relocate, or even join corporate teams. Our culture emphasizes inclusivity, with programs like partner networks for diverse communities. With 100% tuition coverage, you can earn credentials that propel your career while working.

Training and Development

From day one, you'll access Starbucks University for ongoing learning, including leadership workshops and barista certifications. We promote from within, rewarding dedication and performance.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven company that values community impact, sustainability, and partner growth. In Lakeland, Florida, our store serves a vibrant community, and as Shift Supervisor, you'll lead with heart, creating moments of connection over coffee. Enjoy competitive pay estimated at $36,000-$46,000 annually, unparalleled benefits, and the flexibility to balance life and work. Starbucks isn't just a job—it's a career where your skills in leadership, communication, and teamwork shine.

We're committed to ethical sourcing, with 99% of our coffee responsibly grown, and community initiatives like hiring veterans and supporting local causes. Choose Starbucks for a premium, rewarding experience.

Role FAQs

What is the estimated salary for this role?

Based on market rates for Shift Supervisors in Lakeland, FL, expect $36,000-$46,000 USD yearly, plus benefits.

Is this a full-time position?

Yes, full-time with flexible scheduling.

What experience is required?

Six months in customer service and leading teams.

Does Starbucks offer benefits immediately?

Eligible partners receive benefits after meeting criteria, including tuition coverage and stock grants.

How do I apply?

Search for Store# 02965 on Starbucks careers site and submit your application today!