About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, renowned for its premium coffee, handcrafted beverages, and inviting store environments. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon with over 38,000 stores across more than 80 countries. At Starbucks, we are more than just a coffee company; we are a community of passionate individuals dedicated to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our commitment to ethical sourcing, sustainability, and employee empowerment sets us apart in the retail and food service industry.

In Lancaster, Pennsylvania, our Starbucks locations, including Store# 59388 at Willow Valley Crossroads, serve as vibrant hubs for the local community. We pride ourselves on creating a welcoming third place between home and work where customers can connect, relax, and enjoy expertly crafted drinks and food.

Role Overview

As a Shift Supervisor at Starbucks Coffee Company in Lancaster, Pennsylvania, you will play a pivotal role in leading your team during shifts to deliver outstanding customer experiences. This position is ideal for motivated leaders with retail or food service experience who thrive in dynamic environments. Shift Supervisors ensure smooth operations, coach baristas on beverage and food preparation, and uphold Starbucks' high standards for quality, safety, and service. With flexible hours that may include early mornings, evenings, weekends, nights, and holidays, this role offers the opportunity to grow within a supportive team while contributing to store success.

Key Responsibilities

Shift Supervisors at Starbucks are hands-on leaders who balance operational excellence with team development. Core responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Working flexible hours to meet store needs, including early mornings, evenings, weekends, nights, and holidays.
• Adhering to store operating policies and standards, such as providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages according to standard recipes or customized for customers, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to other employees and coordinating the work of two or more team members to optimize efficiency.

Leadership and Customer Focus

Directing the work of others while fostering a positive team environment is key. You'll interact constantly with customers, fulfilling requests with enthusiasm and building lasting relationships that keep them coming back.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Lancaster, PA, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and request fulfillment.
• Six months of experience delegating tasks or coordinating teams of two or more employees.
• Strong ability to direct others, learn quickly, and communicate effectively orally.
• Knowledge of retail environments, robust interpersonal skills, and the capacity to work collaboratively as part of a team.
• Proven ability to build relationships with customers and colleagues alike.

No formal education beyond high school is required, but a passion for coffee, service, and leadership is essential. Starbucks values diversity and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers industry-leading benefits that support your well-being and professional growth:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University at no cost.
• Bean Stock: Equity grants that make you a partner in Starbucks' success.
• Spotify Premium: Enjoy ad-free music to enhance your daily routine.
• Free Coffee and Food Markouts: Indulge in complimentary beverages and snacks during shifts.
• 401(k) with Company Match: Secure your financial future with generous matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and exclusive partner discounts on merchandise.

Career Growth at Starbucks

Starbucks invests heavily in your development. As a Shift Supervisor, you'll receive ongoing training, leadership coaching, and opportunities to advance to roles like Assistant Store Manager or beyond. Many of our district managers and executives started as baristas. With internal mobility programs and tuition reimbursement, your career path is limitless. In Lancaster, join a network of stores where promotion from within is the norm.

Why Join Starbucks

Choosing Starbucks means joining a purpose-driven company that prioritizes people over profits. We offer competitive pay estimated at $36,000-$46,000 annually for this role in Lancaster, PA, based on market rates, plus performance incentives. Experience a culture of inclusivity, innovation, and impact—whether through our sustainability initiatives like Next Generation stores or community involvement. In Willow Valley Crossroads, contribute to a thriving location while enjoying work-life balance and meaningful connections.

Role FAQs

What shifts will I work?

Flexible hours including early mornings, evenings, weekends, nights, and holidays to ensure coverage.

Do I need prior supervisory experience?

Yes, at least six months delegating tasks or coordinating teams.

What benefits are available immediately?

Free coffee markouts and Spotify Premium start right away, with full benefits upon eligibility.

Is training provided?

Comprehensive onboarding covers recipes, operations, and leadership skills.

How do I apply?

Search for Store# 59388 in Lancaster, PA, on the Starbucks careers site and submit your application today.