About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, serving millions of customers daily with premium coffee, handcrafted beverages, and fresh food. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon, operating over 38,000 stores in more than 80 countries. At Starbucks, we are more than just a coffee company; we are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest arabica coffee to creating inclusive spaces where communities connect.

In Lancaster, Pennsylvania, our Park City Center store (#14189) embodies this spirit, offering a welcoming environment for locals to enjoy signature drinks like the Caramel Macchiato or seasonal favorites. As a Shift Supervisor, you'll play a pivotal role in upholding our high standards of service and operations.

Role Overview

The Shift Supervisor position at Starbucks Coffee Company in Lancaster, Pennsylvania, is a dynamic leadership role perfect for motivated individuals with retail experience. In this full-time position, you'll oversee store operations during your shift, ensuring exceptional customer experiences while coaching baristas and support staff. You'll thrive in a fast-paced environment, balancing team coordination, customer service, and adherence to Starbucks' world-class standards. Flexible scheduling accommodates early mornings, evenings, weekends, nights, and holidays, making it ideal for those seeking growth in the coffee and retail industry.

This role reports to the store manager and offers hands-on leadership opportunities, from delegating tasks to maintaining safety protocols. With Starbucks' emphasis on employee development, Shift Supervisors often advance quickly into higher management positions.

Key Responsibilities

As a Shift Supervisor, your day-to-day duties are essential to seamless store performance:

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Work flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Enforce store operating policies, including quality beverage and food preparation, cash handling, safety, and security.
• Prepare and coach team members on food and beverage recipes, including customizations for temperature, ingredients, or substitutions.
• Delegate tasks to employees and coordinate the efforts of two or more team members to ensure smooth operations.
• Direct the work of others while fostering a positive team environment.

Customer Focus

Constantly interact with customers, fulfilling requests with enthusiasm and precision to create memorable Starbucks moments.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Lancaster, PA, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and request fulfillment.
• Six months of experience delegating tasks or coordinating two or more employees.
• Ability to direct others, learn quickly, and communicate effectively orally.
• Strong interpersonal skills, team collaboration abilities, and retail environment knowledge.
• Capacity to build relationships with customers and colleagues alike.

No formal education beyond high school is required, but a passion for coffee, leadership, and hospitality is key. Starbucks values diversity and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice:

• Bean Stock: Equity grants that make you a partner in our success.
• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online).
• Spotify Premium: Free subscription to enjoy your favorite music on the job and beyond.
• Free Coffee and Food Markouts: Enjoy complimentary handcrafted beverages and food items daily.
• 401(k) with Company Match: Secure your future with generous matching contributions.

Additional perks include health insurance, paid time off, mental health resources, and exclusive partner discounts. These benefits are available from day one for eligible employees.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor, you'll access leadership training programs, mentorship, and pathways to roles like Assistant Store Manager or District Manager. Many of our executives started as baristas. With internal mobility across thousands of U.S. stores, your career trajectory is limitless. In Lancaster, you'll gain experience in a bustling retail hub, positioning you for promotions regionally or nationally.

Training and Development

Comprehensive onboarding includes barista skills, leadership workshops, and ongoing e-learning modules tailored to shift management.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven culture that prioritizes people, communities, and sustainability. In Lancaster, Pennsylvania, you'll contribute to a vibrant store at Park City Center, serving a diverse customer base while advancing your career. Our commitment to ethical sourcing, inclusive hiring, and community impact—through initiatives like hiring veterans and supporting local nonprofits—makes every shift meaningful. With competitive pay estimated at $36,000–$46,000 annually (based on market rates for the role in Pennsylvania), plus unparalleled benefits, Starbucks offers more than a job; it provides a platform for personal and professional fulfillment.

Experience the pride of leading a team that crafts moments of connection over coffee. Whether you're passionate about operations, customer joy, or team building, this role aligns perfectly.

Role FAQs

What is the estimated salary for this position?

Based on retail/food sector rates in Lancaster, PA, expect $36,000–$46,000 USD yearly, with opportunities for performance bonuses and tips.

Is this a full-time role?

Yes, full-time with flexible shifts to fit your lifestyle.

What experience is required?

Six months in customer service and task delegation.

Does Starbucks offer benefits immediately?

Eligible partners receive benefits like tuition coverage and Bean Stock from day one.

How do I apply?

Search for Store# 14189 in Lancaster, PA, on the Starbucks careers site and submit your application today!