About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer experiences, and a commitment to sustainability. At Starbucks, we are more than just a coffee company; we are creators of human connections through every cup served. Our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. As a Shift Supervisor at our Los Gatos location (Store# 10343, Santa Cruz & Highway 9), you'll play a pivotal role in upholding this legacy while advancing your career in a dynamic retail environment.

Role Overview

The Shift Supervisor position at Starbucks in Los Gatos, California, is a leadership role designed for motivated individuals ready to guide barista teams during shifts. This full-time opportunity involves overseeing daily store operations, ensuring top-tier service, and fostering a positive team atmosphere. Shift Supervisors are the frontline leaders who model Starbucks standards in beverage preparation, customer interactions, and store maintenance. With flexible scheduling that includes early mornings, evenings, weekends, nights, and holidays, this role offers the chance to develop managerial skills in a high-volume retail setting. If you thrive in fast-paced environments and have a passion for coffee and people, this position at Starbucks Coffee Company is your next step toward retail leadership.

Key Responsibilities

As a Shift Supervisor, your day-to-day duties are critical to seamless store performance:

• Maintain regular and consistent attendance and punctuality, demonstrating reliability with or without reasonable accommodations.
• Work flexible hours, adapting to early mornings, evenings, weekends, nights, and holidays to meet store needs.
• Enforce store operating policies and standards, including high-quality beverage and food preparation, precise cash handling, and rigorous safety and security protocols.
• Prepare beverages and coach team members on recipes, including customizations like temperature adjustments, ingredient quantities, or substitutions.
• Delegate tasks to employees and coordinate the efforts of two or more team members to ensure efficient operations.

Leadership and Customer Focus

Direct the work of others while building strong team relationships. Excel in constant customer interactions, fulfilling requests promptly and professionally to create memorable experiences that keep guests returning to our Los Gatos store.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Los Gatos, candidates should possess:

• At least six months of experience in customer-facing roles requiring constant interaction and request fulfillment.
• Six months of experience delegating tasks or coordinating two or more employees.
• Proven ability to direct others, learn quickly, and communicate effectively orally.
• Strong knowledge of retail environments, interpersonal skills, and teamwork capabilities.
• Availability for flexible scheduling and commitment to attendance standards.

No formal education beyond high school is required, but a passion for hospitality and leadership is essential. Starbucks values diverse backgrounds and provides training to help you excel.

Benefits & Perks

Starbucks offers industry-leading benefits that support your well-being and growth:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University at no cost.
• Bean Stock: Receive Starbucks stock grants as a partner-owner in the company.
• Spotify Premium: Enjoy a complimentary subscription to enhance your daily playlist.
• Free Coffee and Food Markouts: Indulge in handcrafted beverages and fresh food items on every shift.
• 401(k) Match: Secure your future with generous company matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and exclusive partner discounts. These benefits make Starbucks a top employer in the retail and food sectors.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor in Los Gatos, you'll access leadership training programs, mentorship, and pathways to roles like Assistant Store Manager or District Manager. Many of our executives started as baristas, proving that dedication leads to advancement. With internal mobility across thousands of U.S. stores, your career at Starbucks Coffee Company can span continents and roles, from operations to corporate innovation.

Training and Development

From day one, you'll receive hands-on coaching in coffee mastery, customer service excellence, and supervisory skills. Ongoing programs like Barista Basics and Leadership Labs ensure you're equipped for success and promotion.

Why Join Starbucks

Joining Starbucks as a Shift Supervisor means becoming part of a purpose-driven culture that prioritizes inclusivity, sustainability, and community impact. In Los Gatos, California, you'll serve a vibrant community while enjoying the perks of working near Santa Cruz & Highway 9. Starbucks partners earn competitive pay – estimated at $38,000 to $48,000 annually for this role – plus tips and benefits that outperform industry averages. Our commitment to ethical sourcing, eco-friendly practices, and social responsibility aligns with values that matter. Whether you're building relationships with customers or growing with your team, Starbucks empowers you to thrive.

Role FAQs

What is the estimated salary for Shift Supervisor in Los Gatos?

Based on market rates for California retail/food roles, expect $38,000–$48,000 yearly, plus tips and benefits.

Is this a full-time position?

Yes, full-time with flexible shifts to fit your lifestyle.

What experience is required?

Six months in customer service and task delegation.

Does Starbucks offer benefits immediately?

Eligible partners receive benefits like tuition coverage and 401(k) from day one.

How do I apply?

Search for Store# 10343 on Starbucks careers site and submit your application today!

Ready to lead at Starbucks? Apply for the Shift Supervisor role in Los Gatos now and brew your future with us.