About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer service, and a welcoming third-place environment. At Starbucks, we are more than just a coffee company; we are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest arabica coffee to creating inclusive spaces where communities thrive.

In the United States, Starbucks employs hundreds of thousands of partners (that's what we call our employees) who share our passion for coffee and connection. The Naperville Downtown Cafe, Store #77063, is a vibrant location in the heart of this charming Illinois city, serving as a hub for locals and visitors alike. As a Shift Supervisor here, you'll play a pivotal role in upholding our high standards and fostering a positive store culture.

Role Overview

The Shift Supervisor position at Starbucks Coffee Company in Naperville, Illinois, is a dynamic leadership role perfect for motivated individuals with retail experience. In this full-time position, you'll oversee store operations during your shift, ensuring seamless service, product quality, and team performance. Shift Supervisors are the backbone of our stores, stepping up to lead baristas, manage customer interactions, and maintain the Starbucks experience that customers love.

This role demands flexibility, as shifts may include early mornings, evenings, weekends, nights, and holidays. With a focus on coaching, delegating, and building relationships, you'll contribute to a high-energy environment where every partner feels empowered. If you thrive in fast-paced retail settings and have a knack for leadership, this is your chance to advance within one of America's most beloved brands.

Key Responsibilities

As a Shift Supervisor at Starbucks Store #77063 in Naperville, your day-to-day duties will keep the store running smoothly and exceed customer expectations. Key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, demonstrating reliability with or without reasonable accommodations.
• Working flexible hours, including early mornings, evenings, weekends, nights, and holidays, to meet store needs.
• Enforcing store operating policies and standards, such as providing high-quality beverages and food products.
• Managing cash handling, store safety, and security protocols to protect partners and assets.
• Coaching the preparation of food and beverages according to standard recipes or customizing orders based on customer preferences, including adjustments to temperature, ingredients, or substitutions.
• Delegating tasks to team members and coordinating the efforts of two or more employees to ensure efficient operations.
• Directing the work of others, building relationships, and fostering a collaborative team environment.

Daily Leadership Focus

During your shift, you'll actively engage with customers, resolve issues swiftly, and model the Starbucks service standards. Your ability to learn quickly and communicate effectively will be key to success.

Qualifications & Requirements

To excel as a Shift Supervisor at Starbucks in Naperville, candidates should bring the following qualifications:

• At least six (6) months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six (6) months of experience delegating tasks or coordinating the work of two or more employees.
• Demonstrated ability to direct the work of others and build strong relationships.
• Effective oral communication skills and strong interpersonal abilities.
• Knowledge of the retail environment and ability to work seamlessly as part of a team.
• Quick learning aptitude to master recipes, procedures, and store systems.
• Availability for flexible scheduling, including early mornings, evenings, weekends, nights, and holidays.

No formal education beyond high school is required, but a passion for coffee, people, and leadership is essential. Starbucks values diversity and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice. As a Shift Supervisor, you'll enjoy:

• Bean Stock: Annual stock grants to make you a true partner in our success.
• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online), no cap on eligible programs.
• Spotify Premium: Complimentary subscription to enjoy your favorite music on the job and beyond.
• Free Coffee and Drink Markouts: Enjoy handcrafted beverages and food items during shifts, plus discounts for personal use.
• 401(k) with Company Match: Secure your future with generous matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and exclusive partner discounts on travel, fitness, and more. These benefits are available from day one for eligible partners.

Career Growth at Starbucks

Starbucks is committed to your professional development. Shift Supervisors often advance to roles like Assistant Store Manager, Store Manager, and beyond, with clear paths to district and regional leadership. We invest in training programs, leadership workshops, and mentorship to help you grow. Many of our executives started as baristas—your career journey begins here in Naperville.

Training and Support

Upon hiring, you'll receive hands-on training in coffee craftsmanship, customer service, and management skills. Ongoing development ensures you're equipped to lead with confidence.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven company that prioritizes people, communities, and sustainability. In Naperville, you'll contribute to a store that embodies our values while enjoying a supportive culture and unmatched benefits. With competitive pay estimated at $36,000–$46,000 annually (based on market rates for the role in Illinois), flexible scheduling, and global opportunities, this is more than a job—it's a career launchpad.

Experience the pride of leading a team that creates moments of connection over every cup. Starbucks partners rave about our inclusive environment, where your voice matters and your growth is prioritized.

Role FAQs

What is the work schedule like?

Flexible hours including early mornings, evenings, weekends, nights, and holidays. Full-time roles average 30–40 hours per week.

Do I need prior supervisory experience?

Yes, at least six months delegating tasks to two or more employees.

What benefits are available immediately?

Eligible partners receive benefits like tuition coverage, Bean Stock, and free drinks from day one.

How do I apply for the Naperville Downtown Cafe position?

Search for Store #77063 on Starbucks careers site and submit your application today.

Is experience in food service required?

Customer service experience is key; coffee knowledge is a plus but trainable.