About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, serving millions of customers daily with premium coffee, handcrafted beverages, and fresh food. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon, operating over 38,000 stores in more than 80 countries. At Starbucks, we're more than just coffee—we're about creating meaningful connections, fostering inclusive communities, and inspiring our partners (that's what we call our employees). Our commitment to ethical sourcing, sustainability, and partner well-being sets us apart in the retail and coffee industry.

In Northbrook, Illinois, our Store# 00247 at Willow & Pfingsten is a vibrant hub where partners deliver the Starbucks Experience every day. As a Shift Supervisor, you'll play a pivotal role in upholding our high standards and driving store success.

Role Overview

The Shift Supervisor position at Starbucks Coffee Company in Northbrook, Illinois, is a dynamic leadership role perfect for motivated individuals with retail experience. You'll oversee shift operations, coach baristas, ensure top-notch customer service, and maintain a safe, efficient store environment. This full-time opportunity offers flexible scheduling, including early mornings, evenings, weekends, nights, and holidays, allowing you to balance work with life while advancing your career in a supportive, fast-paced setting.

Shift Supervisors are the backbone of our stores, stepping up to lead teams, resolve issues, and create moments of connection for customers. With Starbucks' emphasis on partner development, this role is a launchpad for future opportunities like store management or beyond.

Key Responsibilities

As a Shift Supervisor, your day-to-day impact includes:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Working flexible hours to meet store needs, including early mornings, evenings, weekends, nights, and holidays.
• Enforcing store operating policies and standards, such as quality beverage and food preparation, cash handling, safety, and security.
• Coaching partners in preparing food and beverages to standard recipes or customizing orders based on customer preferences, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks and coordinating the efforts of two or more employees to ensure smooth operations.
• Directing the work of others, building relationships, and fostering a positive team environment.

Daily Leadership Focus

Expect to handle real-time decision-making, from managing peak-hour rushes to mentoring new hires. Your ability to stay calm under pressure and prioritize customer satisfaction will define your success.

Qualifications & Requirements

To thrive as a Shift Supervisor at Starbucks in Northbrook, IL, bring the following:

• At least six months of experience in a customer-facing role requiring constant interaction and request fulfillment.
• Six months of experience delegating tasks or coordinating two or more employees.
• Proven ability to direct others and learn quickly in a dynamic environment.
• Effective oral communication skills and strong interpersonal abilities.
• Knowledge of retail operations and the ability to work collaboratively as part of a team.
• Flexibility for varied shifts and commitment to punctuality.

No formal degree required—your passion for people, coffee, and leadership is what counts. Starbucks values diverse backgrounds and provides training to set you up for success.

Benefits & Perks

Starbucks offers industry-leading benefits that prioritize your well-being and growth:

• Bean Stock: Equity grants that make you a true partner in our success.
• 100% Tuition Coverage: Enroll in Arizona State University Online bachelor's degree programs at no cost.
• Spotify Premium: Enjoy ad-free music to fuel your shifts.
• Free Coffee & Drink Markouts: Savor Starbucks products daily, plus discounts for friends and family.
• 401(k) with Company Match: Secure your financial future with generous matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and product discounts. We also offer commuter benefits and wellness programs tailored for busy retail lifestyles.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor, you'll access leadership training, mentorship, and pathways to roles like Assistant Store Manager or District Manager. Many of our executives started on the front lines. With internal mobility programs and tuition reimbursement, your career trajectory is limitless. In Northbrook and across the U.S., thousands of partners advance annually, turning passion into profession.

Training & Development

From Barista Basics to advanced management courses, Starbucks University equips you with skills for every stage. Expect hands-on coaching and performance feedback to accelerate your progress.

Why Join Starbucks

Choosing Starbucks means joining a purpose-driven company where your work matters. We champion inclusivity, sustainability (like our 99% ethically sourced coffee), and community impact. In Northbrook, Illinois, you'll contribute to a welcoming store while enjoying competitive pay estimated at $37,000–$48,000 annually, based on experience and local market rates. Experience the pride of leading a team that brightens days, one cup at a time. With our supportive culture and unmatched benefits, Starbucks isn't just a job—it's a career-defining opportunity.

Role FAQs

Q: What shifts will I work?
A: Flexible hours including early mornings, evenings, weekends, nights, and holidays to match store needs.

Q: Is prior supervisory experience required?
A: Yes, at least six months delegating tasks to two or more employees.

Q: What benefits are available immediately?
A: Partners accrue paid time off from day one, plus immediate access to free drinks and discounts.

Q: How do I apply?
A: Visit our careers site, search for Store# 00247 in Northbrook, IL, and submit your application today.

Q: Does Starbucks support accommodations?
A: Absolutely—we provide reasonable accommodations for attendance, duties, and more.