Shift Supervisor - Starbucks Coffee Company, Phoenix, Arizona

About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, renowned for its premium coffee, handcrafted beverages, and inviting store environments. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon with over 38,000 stores across more than 80 countries. At Starbucks, we are more than just a coffee company; we are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest arabica coffee to creating a welcoming third place between home and work.

In Phoenix, Arizona, Starbucks stores like the one at 43rd Avenue & Thunderbird embody our passion for community and excellence. As a Shift Supervisor, you will play a pivotal role in delivering the Starbucks Experience to loyal customers and building lasting relationships in this vibrant city.

Role Overview

The Shift Supervisor position at Starbucks Store #09251, located at 43rd Avenue & Thunderbird in Phoenix, Arizona, is a dynamic leadership role perfect for motivated individuals with retail experience. In this full-time position, you will oversee store operations during your shift, ensuring exceptional customer service, product quality, and team performance. Flexible scheduling accommodates early mornings, evenings, weekends, nights, and holidays, making it ideal for those who thrive in a fast-paced environment.

As a key member of the store leadership team, you will coach baristas, manage daily tasks, and uphold Starbucks' high standards for food safety, cash handling, and store security. This role offers hands-on experience in retail management within the coffee industry, setting the stage for future advancement.

Key Responsibilities

Shift Supervisors at Starbucks are the backbone of smooth store operations. Your core duties include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Working flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Ensuring compliance with store operating policies and standards, such as providing quality beverages and food products.
• Handling cash transactions securely and accurately.
• Upholding store safety and security protocols.
• Preparing beverages and food to standard recipes or customizing orders based on customer preferences, including adjustments for temperature, ingredients, or substitutions.
• Coaching and directing the work of baristas and team members to meet performance goals.

Leadership Focus

Direct the work of others by delegating tasks and coordinating teams of two or more employees, fostering a collaborative and efficient environment.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Phoenix, you should bring:

• At least six months of experience in a customer-facing role requiring constant interaction and request fulfillment.
• Six months of experience delegating tasks or coordinating two or more employees.
• Ability to learn quickly and adapt to a fast-paced retail setting.
• Strong oral communication skills for effective team and customer interactions.
• Knowledge of the retail environment and ability to build relationships with colleagues and patrons.
• Team-oriented mindset with strong interpersonal skills.

No formal education beyond high school is required, but a passion for coffee, customer service, and leadership is essential. Reasonable accommodations are available for qualified individuals with disabilities.

Benefits & Perks

Starbucks offers industry-leading benefits that support your well-being and professional growth:

• 100% Tuition Coverage: Starbucks College Achievement Plan covers full tuition for online degrees at Arizona State University (ASU Online).
• Bean Stock: Equity grants that make you a partner in Starbucks' success.
• Spotify Premium: Complimentary subscription to enjoy your favorite music.
• Free Coffee and Food Markouts: Enjoy handcrafted beverages and food items on the house during shifts.
• 401(k) with Company Match: Secure your financial future with generous matching contributions.
• Comprehensive health insurance, paid time off, mental health resources, and employee assistance programs.

Additional Perks

Team members also receive product discounts, flexible scheduling, and opportunities for store transfers worldwide.

Career Growth at Starbucks

Starbucks invests in your development with robust training programs, leadership workshops, and clear paths to promotion. Many District Managers and higher executives started as Shift Supervisors. In Phoenix, with its growing market, advancement opportunities abound—from Barista to Shift Supervisor, Store Manager, and beyond. Access online learning platforms and mentorship to accelerate your career in the coffee industry.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven company that values diversity, equity, and inclusion. In Phoenix, Arizona, you'll contribute to a community-focused store while enjoying competitive pay estimated at $36,000–$46,000 annually (based on market rates for the role). Experience the pride of leading a team that creates moments of connection over every cup. With global reach and local impact, Starbucks empowers you to grow personally and professionally.

Apply now for Store #09251 at 43rd Avenue & Thunderbird and elevate your career with the premier name in coffee.

Role FAQs

What is the salary range for this position?

Estimated annual salary is $36,000–$46,000 USD, based on experience and local Phoenix market rates.

Is this a full-time role?

Yes, this is a full-time Shift Supervisor position with flexible scheduling.

What benefits does Starbucks offer Shift Supervisors?

Benefits include 100% ASU Online tuition coverage, Bean Stock, Spotify Premium, free coffee markouts, and 401(k) match, among others.

Do I need prior supervisory experience?

At least six months delegating tasks or coordinating teams is required.

How do I apply?

Search for Store #09251 on the Starbucks careers site and submit your application today.