About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer service, and a welcoming third-place environment. At Starbucks, we are more than just a coffee company; we are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest Arabica coffee to creating inclusive spaces where communities thrive.

In the United States, Starbucks employs hundreds of thousands of partners (that's what we call our employees) who bring our values to life daily. Whether in bustling urban centers or charming destinations like Pigeon Forge, Tennessee, Starbucks stores are hubs of connection, innovation, and opportunity. As a Shift Supervisor in Pigeon Forge, you'll be part of a dynamic team serving tourists and locals alike in the heart of the Great Smoky Mountains region.

Role Overview

The Shift Supervisor role at Starbucks Store #13505, located at Parkway & Wears Valley Road in Pigeon Forge, Tennessee, is perfect for motivated leaders ready to take the next step in their retail career. In this full-time position, you'll oversee shift operations, coach baristas, and ensure every customer leaves with a smile and a perfectly crafted beverage. This role demands energy, quick thinking, and a passion for people, making it ideal for those with retail or food service experience who thrive in fast-paced environments.

As a Shift Supervisor, you'll bridge the gap between barista and store manager, gaining hands-on leadership experience while contributing to store success. With flexible scheduling that includes early mornings, evenings, weekends, nights, and holidays, this position offers the chance to grow within a supportive culture that values work-life balance and personal development.

Key Responsibilities

Shift Supervisors at Starbucks play a pivotal role in daily operations. Your key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations, to ensure smooth store operations.
• Working flexible hours, including early mornings, evenings, weekends, nights, and holidays, to meet customer demand.
• Upholding store operating policies and standards, such as providing high-quality beverages and food products, accurate cash handling, and prioritizing store safety and security.
• Preparing beverages and food to standard recipes or customizing orders based on customer preferences, including adjustments to temperature, ingredients, or substitutions.
• Coaching and directing baristas in food and beverage preparation to maintain consistency and excellence.
• Delegating tasks to team members and coordinating the efforts of two or more employees to optimize shift efficiency.

Leadership Focus

Beyond operational duties, you'll direct the work of others, foster teamwork, and build strong relationships with your crew. Your ability to communicate effectively and adapt quickly will be key to creating positive guest experiences and a motivated team atmosphere.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Pigeon Forge, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating the work of two or more employees.
• Strong ability to direct others, learn quickly, and communicate orally with clarity.
• Knowledge of retail environments, robust interpersonal skills, and the capacity to work collaboratively as part of a team.
• Proven relationship-building abilities and flexibility for varied shifts.

No formal education beyond high school is required, but a passion for coffee, hospitality, and leadership is essential. Starbucks welcomes diverse backgrounds and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University at no cost.
• Bean Stock: Receive Starbucks stock grants as part of your compensation, giving you ownership in our success.
• Spotify Premium: Enjoy a free subscription to stream your favorite music.
• Free Coffee and Drink Markouts: Take home beverages and food items on every shift.
• 401(k) with Company Match: Secure your future with generous retirement savings contributions.

Additional perks include comprehensive health insurance, paid time off, partner discounts, and mental health resources. These benefits are available from day one for eligible partners, ensuring you feel valued from the start.

Career Growth at Starbucks

Starbucks is committed to your professional development. As a Shift Supervisor, you'll receive ongoing training through our Barista Basics, customer service workshops, and leadership programs. Many of our store managers, district managers, and even executives started as hourly partners. In Pigeon Forge, with its seasonal tourism boom, you'll gain invaluable experience that accelerates your path to management roles. Internal mobility is a cornerstone of our culture—over 70% of our leaders are promoted from within.

Training and Development

Expect hands-on coaching, e-learning modules, and mentorship from experienced managers. We invest in your growth with tuition reimbursement, skill-building certifications, and opportunities to lead high-volume shifts.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven company that prioritizes people, communities, and sustainability. In Pigeon Forge, you'll serve a vibrant mix of families, adventurers, and locals, creating moments of connection over every cup. Our inclusive culture celebrates diversity, with employee resource groups and equity initiatives. Plus, with competitive pay estimated at $34,000–$42,000 annually (based on market rates for the role in Tennessee), you'll enjoy financial stability alongside meaningful work.

Starbucks partners rave about the flexibility, camaraderie, and perks that make every day rewarding. Whether you're building skills for your dream career or passionate about coffee, this is your chance to brew success.

Role FAQs

What is the estimated salary for this position?

Based on market rates for Shift Supervisors in Pigeon Forge, TN, expect $34,000–$42,000 per year, depending on experience and performance.

Is this a full-time role?

Yes, this is a full-time position with opportunities for overtime during peak seasons.

What shifts will I work?

Flexible scheduling includes early mornings, evenings, weekends, nights, and holidays to match store needs.

Do I need prior supervisory experience?

At least six months delegating tasks or coordinating teams is required.

How do I apply?

Search for Store #13505 on Starbucks careers site and submit your application today!