About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, serving millions of customers daily with premium coffee, handcrafted beverages, and fresh food. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon, operating over 38,000 stores in more than 80 countries. At Starbucks, we are more than just a coffee company; we are a community builder, committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.

In the United States, Starbucks employs hundreds of thousands of partners (that's what we call our employees) who bring our values to life. From baristas to shift supervisors, every role plays a vital part in creating meaningful connections with customers. As a Shift Supervisor at our Eastside store in Pittsburgh, Pennsylvania, you'll lead a dynamic team in a fast-paced retail environment, ensuring every customer leaves with a smile and a perfectly crafted drink.

Role Overview

The Shift Supervisor position at Starbucks Store #10521 on Pittsburgh's Eastside is a leadership role perfect for motivated individuals with retail experience. In this full-time position, you'll oversee store operations during your shift, coach baristas, maintain high standards of service, and contribute to a positive team culture. This role requires flexibility to work early mornings, evenings, weekends, nights, and holidays, making it ideal for those who thrive in a vibrant, customer-focused setting.

As a Shift Supervisor, you'll bridge the gap between barista and store manager, gaining hands-on leadership experience while delivering the Starbucks Experience. With competitive pay estimated between $36,000 and $46,000 annually (based on Pittsburgh market rates), this role offers a strong foundation for career advancement within one of America's most beloved brands.

Key Responsibilities

Shift Supervisors at Starbucks are the heartbeat of store operations. Your key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Working flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Ensuring compliance with store operating policies and standards, such as providing quality beverages and food products.
• Handling cash transactions accurately and upholding store safety and security protocols.
• Preparing and coaching the team on food and beverage preparation to standard recipes or customized orders, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to other employees and coordinating the work of two or more team members.
• Directing the work of others to meet service goals and maintain efficiency during peak hours.

These duties ensure smooth operations and exceptional customer service, positioning you as a key leader in the store.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Pittsburgh, you'll need:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Ability to direct the work of others effectively.
• Quick learning aptitude to master Starbucks recipes and procedures.
• Strong oral communication skills for team coaching and customer engagement.
• Knowledge of the retail environment and strong interpersonal skills.
• Team-oriented mindset with the ability to build relationships with partners and customers.

No formal education beyond high school is required, but a passion for coffee, leadership, and hospitality is essential. Starbucks values diversity and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice:

• Bean Stock: Eligible partners receive stock grants, making you a true owner in the company.
• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online), no cap on eligible programs.
• Spotify Premium: Free subscription to enjoy your favorite music on the job and beyond.
• Free Coffee & Drink Markouts: Enjoy complimentary handcrafted beverages and food items during shifts.
• 401(k) with Company Match: Plan for your future with generous matching contributions.

Additional perks include health insurance, paid time off, partner discounts, mental health resources, and more. These benefits are available from day one for eligible partners, supporting your well-being and financial goals.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor, you'll receive ongoing training through our Barista Basics, customer service workshops, and leadership programs. Many of our store managers, district managers, and executives started as hourly partners. In Pittsburgh, opportunities abound to advance to roles like Assistant Store Manager, Store Manager, or even corporate positions. Our internal mobility rate is high—over 70% of leadership roles are filled by current partners. With tools like the Starbucks College Achievement Plan and leadership development paths, your career trajectory is limitless.

Pathways to Promotion

From Shift Supervisor, you can quickly move to Assistant Store Manager within 6-12 months with strong performance. District Manager roles oversee multiple stores, offering travel and higher compensation. Starbucks' global footprint means opportunities in operations, merchandising, or even international assignments.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven company that prioritizes people, communities, and sustainability. In Pittsburgh's Eastside, you'll serve a diverse neighborhood, building lasting relationships while honing leadership skills. Our inclusive culture celebrates differences, with employee resource groups for veterans, LGBTQ+ partners, and more. Starbucks is repeatedly named a top workplace by Fortune and Glassdoor, thanks to our focus on work-life balance, competitive pay, and unmatched benefits. Whether you're crafting the perfect latte or leading your team through a rush, every shift contributes to something bigger.

Don't miss this chance to elevate your career in Pittsburgh's vibrant coffee scene. Apply for the Shift Supervisor role at Store #10521 today and discover why over 400,000 partners worldwide choose Starbucks.

Role FAQs

What is the salary range for this position?

Estimated at $36,000 - $46,000 USD per year, based on Pittsburgh market rates for similar roles, with potential for performance bonuses.

Is this a full-time position?

Yes, full-time with flexible scheduling to fit your lifestyle.

What experience is required?

Six months in customer service and six months delegating tasks; retail or food service experience is ideal.

Are benefits available immediately?

Yes, eligible partners receive benefits like tuition coverage and stock grants from day one.

How do I apply?

Search for Store #10521 Eastside on Starbucks careers site and submit your application online.