About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer experiences, and a commitment to sustainability. In Canada, Starbucks operates thousands of locations, including vibrant stores like the one at Yonge & Brookside in Richmond Hill, ON. We pride ourselves on sourcing ethically grown coffee, fostering inclusive workplaces, and creating moments of connection for our customers. As a Shift Supervisor at Starbucks Coffee Company in Richmond Hill, you'll be part of a brand that values partners (that's what we call our employees) and invests in their success.

Role Overview

The Shift Supervisor role at Starbucks Store# 29443, located at Yonge & Brookside in Richmond Hill, ON, is perfect for motivated leaders passionate about coffee, teamwork, and customer service. In this full-time position, you'll support the store manager by overseeing shift operations, coaching baristas, and ensuring every customer leaves with a smile. This is more than a job—it's an opportunity to develop leadership skills in a dynamic retail environment while enjoying the perks of working for a Fortune 500 company. With competitive pay estimated between $42,000-$52,000 CAD annually, plus comprehensive benefits, this role offers stability and growth in the heart of Richmond Hill.

Why Richmond Hill, ON?

Richmond Hill is a thriving suburb of Toronto, known for its diverse community, shopping districts, and proximity to urban amenities. Our Yonge & Brookside store is a bustling hub where you'll engage with loyal customers and build lasting relationships.

Key Responsibilities

As a Shift Supervisor, your day-to-day duties are hands-on and impactful:

• Assist with new partner training by positively reinforcing successful performance and providing respectful, encouraging coaching.
• Provide feedback to the store manager on partner performance during your shift.
• Contribute to a positive team environment by recognizing changes in partner morale and performance, and communicating them promptly.
• Deliver legendary customer service by prioritizing the customer-first attitude and forging genuine connections.
• Develop positive relationships with your shift team by understanding and addressing individual motivations, needs, and concerns.
• Execute store operations seamlessly during scheduled shifts, including opening and closing procedures.
• Ensure quality beverages, whole bean coffee, and food products meet all recipe and presentation standards consistently.

Qualifications & Requirements

To thrive as a Shift Supervisor at Starbucks in Richmond Hill, ON, you'll need:

• Ability to direct the work of others and lead by example.
• Quick learning aptitude to master Starbucks recipes and procedures.
• Effective oral communication skills for team coordination and customer interactions.
• Knowledge of the retail environment, particularly in food and beverage service.
• Strong interpersonal skills to build team rapport and resolve conflicts.
• Proven ability to work collaboratively as part of a team.

No formal education is required, but prior experience in retail, hospitality, or leadership is highly valued. Flexibility with shifts, including evenings and weekends, is essential in this fast-paced role.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart:

• Bean Stock: Equity in the company through stock options, making you a true partner in our success.
• 100% Tuition Coverage: Full reimbursement for online degrees from Arizona State University (ASU Online), empowering your education.
• Spotify Premium: Free subscription to enjoy music on the job and beyond.
• Free Coffee & Markouts: Enjoy complimentary handcrafted beverages, whole bean coffee, and food items daily, plus discounts on merchandise.
• 401(k) Match: Generous company matching contributions to your retirement savings (adapted for Canadian plans like RRSP contributions).

Additional perks include comprehensive health coverage, paid time off, mental health resources, and employee assistance programs tailored for Canadian partners.

Career Growth at Starbucks

At Starbucks, promotion comes from within—over 70% of our leaders started in hourly roles. As a Shift Supervisor in Richmond Hill, you'll gain hands-on experience that paves the way to roles like Store Manager, District Manager, or even corporate positions. We offer robust training programs, leadership development courses, and mentorship opportunities. Many Shift Supervisors advance within their first year, building long-term careers in a supportive environment that values diversity and inclusion.

Why Join Starbucks

Joining Starbucks means more than clocking in—it's about being part of a mission to inspire and nurture the human spirit. In Richmond Hill, ON, you'll work in a high-energy store where innovation meets tradition. Enjoy a premium workplace culture with global reach, local impact, and perks that prioritize your well-being. Whether you're passionate about coffee craftsmanship or team leadership, Starbucks empowers you to brew your future. Our commitment to sustainability, community involvement, and partner growth makes us the employer of choice in the coffee industry.

Role FAQs

Q: Is this a full-time role?
A: Yes, Shift Supervisor positions at Starbucks are full-time, offering stable hours and benefits eligibility.

Q: What is the estimated salary?
A: Based on market rates for retail/food sector leadership in Ontario, expect $42,000-$52,000 CAD per year, plus tips and benefits.

Q: Are there advancement opportunities?
A: Absolutely—Starbucks promotes from within, with clear paths to management and beyond.

Q: What shifts will I work?
A: Shifts vary, including mornings, evenings, and weekends, to cover peak store hours.

Q: Do I need prior experience?
A: Experience in retail or customer service is preferred but not mandatory; we'll train motivated candidates.

Ready to elevate your career? Apply for the Shift Supervisor role at Starbucks in Richmond Hill today and become part of something bigger.