About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer experiences, and a commitment to sustainability. At Starbucks, we are more than just a coffee company; we are creators of human connections through every cup. Our mission is to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time. In Richmond, Virginia, our stores embody this ethos, serving as community hubs where baristas craft beverages with passion and precision.

As a publicly traded company (NASDAQ: SBUX), Starbucks invests heavily in its partners (that's what we call our employees), offering industry-leading benefits and opportunities for growth. Whether you're passionate about coffee craftsmanship or leadership in retail, Starbucks provides a platform to thrive.

Role Overview

The Shift Supervisor role at Starbucks Store# 14272, located at GASKINS & MAYLAND in Richmond, Virginia, is perfect for dynamic leaders ready to elevate the customer experience. As a Shift Supervisor, you will support the store management team in delivering outstanding service, maintaining operational excellence, and fostering a positive team environment. This full-time position requires flexibility to work early mornings, evenings, weekends, nights, and holidays, ensuring our customers receive the Third Place experience Starbucks is famous for—a welcoming space between home and work.

Shift Supervisors play a pivotal role in coaching baristas, upholding brand standards, and driving store performance. With a focus on quality beverages, food preparation, cash handling, and safety, you'll lead by example in a fast-paced retail environment. If you have retail experience and a knack for team coordination, this role offers a stepping stone to greater responsibilities within Starbucks.

Key Responsibilities

Shift Supervisors at Starbucks are hands-on leaders who ensure every shift runs smoothly. Key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Being available for flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Meeting store operating policies and standards, such as providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages to standard recipes or customized for customers, including adjustments like temperature, ingredient quantities, or substitutions.
• Delegating tasks to other employees and coordinating the work of two or more team members to optimize efficiency.

These duties demand quick thinking, strong communication, and a customer-first mindset, making each shift an opportunity to make a meaningful impact.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Richmond, VA, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating teams of two or more employees.
• Ability to direct the work of others effectively.
• Quick learning aptitude to master Starbucks recipes and procedures.
• Effective oral communication skills and strong interpersonal abilities.
• Knowledge of the retail environment and ability to work collaboratively as part of a team.
• Proven relationship-building skills to foster loyalty among customers and partners.

No formal education beyond high school is required, but a passion for hospitality and leadership is essential. Starbucks values diversity and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers comprehensive benefits that set us apart in the retail and food service industry. As a Shift Supervisor, you'll enjoy:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University (ASU) with no out-of-pocket costs for tuition.
• Bean Stock: Equity grants that make you a shareholder in Starbucks' success.
• Spotify Premium: Complimentary subscription to enjoy your favorite music.
• Free Coffee and Food Markouts: Enjoy handcrafted beverages and food items on every shift.
• 401(k) with Company Match: Secure your future with generous matching contributions.

Additional perks include health insurance, paid time off, mental health resources, and exclusive partner discounts. These benefits are available from day one for eligible partners, underscoring Starbucks' investment in your well-being.

Career Growth at Starbucks

Starbucks is committed to promoting from within—over 70% of our store managers started as hourly partners. As a Shift Supervisor, you'll receive hands-on training, leadership development programs, and mentorship to advance to roles like Assistant Store Manager or beyond. Our global structure offers pathways to district management, corporate positions, and international opportunities. In Richmond, VA, you'll join a supportive district team focused on your professional growth, with access to Starbucks College Achievement Plan for further education.

Training and Development

New Shift Supervisors undergo immersive training on coffee expertise, customer service, and operational leadership. Ongoing programs like Barista Basics and Management Essentials ensure you're equipped for success.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven company that prioritizes people, communities, and the planet. In Richmond, Virginia, our GASKINS & MAYLAND store is a vibrant part of the local scene, where you'll connect with diverse customers and build lasting relationships. Enjoy competitive pay estimated at $36,000–$46,000 annually (based on market rates), flexible scheduling, and a culture of inclusivity. Starbucks' commitment to ethical sourcing, sustainability, and social impact—such as hiring veterans and supporting youth—aligns with values that matter. Elevate your career while making every day brighter for others.

Role FAQs

What is the estimated salary for this role?

Based on retail/food sector rates in Richmond, VA, expect $36,000–$46,000 USD yearly, with opportunities for performance-based increases.

Is this a full-time position?

Yes, this is a full-time role offering comprehensive benefits.

What shifts will I work?

Flexible hours including early mornings, evenings, weekends, nights, and holidays to meet store needs.

Do I need prior supervisory experience?

At least six months delegating tasks or coordinating teams is required.

How do I apply?

Search for Store# 14272 on Starbucks careers site and submit your application today!