About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, serving millions of customers daily with premium coffee, handcrafted beverages, and fresh food. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon, operating over 38,000 stores in more than 80 countries. At Starbucks, we are more than just a coffee company; we are a community builder, committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.

In the United States, Starbucks offers dynamic career opportunities in retail, from baristas to leadership roles like Shift Supervisor. We prioritize partner (employee) well-being, offering industry-leading benefits and pathways for professional growth. Whether you're in Rockford, Illinois, or any of our stores nationwide, joining Starbucks means becoming part of a purpose-driven organization that values diversity, equity, inclusion, and sustainability.

Role Overview

The Shift Supervisor role at Starbucks Store# 19828 on South Alpine Road in Rockford, Illinois, is a leadership position perfect for motivated individuals ready to step up in a fast-paced retail environment. As a Shift Supervisor, you will support the store management team in delivering outstanding customer experiences, maintaining operational excellence, and coaching partners to success. This full-time position requires flexibility for early mornings, evenings, weekends, nights, and holidays, making it ideal for those who thrive in dynamic settings.

Shift Supervisors at Starbucks are key players in creating the 'Starbucks Experience'—ensuring every customer leaves inspired. With a focus on team coordination, customer service, and store standards, this role offers hands-on leadership experience in the coffee and retail industry. Estimated salary ranges from $36,000 to $46,000 annually, based on market rates for Rockford, IL, with opportunities for performance-based increases.

Key Responsibilities

Shift Supervisors at Starbucks uphold the highest standards of operations and guest service. Core responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Working flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Meeting store operating policies and standards, such as providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages to standard recipes or customized for customers, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to other employees and coordinating the work of two or more team members.
• Directing the work of others to achieve peak performance during shifts.

Daily Leadership Duties

During your shift, you'll actively engage with customers, resolve issues swiftly, and foster a positive team environment. You'll model Starbucks' customer service principles, coach partners on product knowledge, and ensure compliance with health and safety protocols. This role demands quick thinking, as you'll handle everything from peak-hour rushes to inventory checks.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Rockford, IL, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Ability to direct the work of others effectively.
• Quick learning aptitude to master recipes, procedures, and POS systems.
• Strong oral communication and interpersonal skills.
• Knowledge of retail environments and team dynamics.
• Ability to build relationships with partners and customers.

No formal education beyond high school is required, but a passion for coffee, leadership, and hospitality is essential. Starbucks welcomes diverse backgrounds and provides training for success.

Benefits & Perks

Starbucks sets the standard for partner benefits in retail:

• 100% Tuition Coverage: Earn your bachelor's degree online through Arizona State University at no cost.
• Bean Stock: Equity grants that make you an owner in the company.
• Spotify Premium: Complimentary subscription for music lovers.
• Free Coffee & Markouts: Enjoy unlimited brewed coffee, tea, and partner discounts on merchandise.
• 401(k) Match: Company matches your contributions to help secure your future.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and exclusive partner events. These benefits are available from day one for eligible roles.

Career Growth at Starbucks

Starbucks invests in your development with leadership training, mentorship, and clear promotion paths. Many District Managers and above started as Shift Supervisors. Access online learning via Starbucks College, skill-building workshops, and cross-training opportunities. In Rockford, IL, high-performers advance quickly to roles like Assistant Store Manager or beyond, with relocation support for ambitious partners.

Training & Development

New Shift Supervisors receive hands-on onboarding, including barista skills, leadership modules, and safety certification. Ongoing coaching ensures you stay ahead in the competitive coffee industry.

Why Join Starbucks

Choosing Starbucks means joining a brand synonymous with quality and innovation. In Rockford, Illinois, our South Alpine Road store is a community hub, serving loyal customers with passion. You'll work with cutting-edge equipment, sustainable products, and a supportive team. Starbucks' commitment to ethical sourcing, environmental responsibility, and social impact aligns with modern values. Plus, with competitive pay, unbeatable benefits, and global opportunities, this is where careers brew.

Role FAQs

Q: Is this a full-time position? Yes, full-time with flexible scheduling.

Q: What experience is needed? Six months in customer service and delegation.

Q: Are benefits immediate? Eligible partners receive benefits from day one.

Q: How do I apply? Visit Starbucks careers site and search for Store# 19828 in Rockford, IL.

Q: Does Starbucks offer advancement? Absolutely—many leaders started here.

Q: What's the work environment like? Fast-paced, team-oriented, and customer-focused with a premium vibe.

Join Starbucks today and elevate your career as a Shift Supervisor in Rockford, Illinois. Apply now to brew your future!