About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 locations globally, serving millions of customers daily. Founded in 1971 in Seattle, Washington, Starbucks has grown into a premium brand synonymous with high-quality coffee, exceptional customer service, and a welcoming third-place environment. At Starbucks, we are more than just a coffee company; we are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest arabica coffee to creating inclusive spaces where communities thrive.

In the United States, Starbucks employs hundreds of thousands of partners (that's what we call our employees) who contribute to our success. As a Shift Supervisor at our San Jose location in Capitol Square Mall, you'll play a pivotal role in upholding our standards of excellence in a dynamic retail environment. Starbucks values diversity, equity, and inclusion, fostering a culture where every partner feels empowered to bring their best self to work.

Role Overview

The Shift Supervisor position at Starbucks Store# 05359 in Capitol Square Mall, San Jose, California, is a leadership role perfect for motivated individuals with retail experience. In this full-time position, you'll oversee shift operations, guide baristas, and ensure every customer leaves with a smile. This role demands flexibility, quick thinking, and a passion for coffee and people. Shift Supervisors are the backbone of our stores, stepping up to lead during peak hours while maintaining the high standards Starbucks is known for.

Located in the vibrant heart of San Jose, this store offers a bustling atmosphere with diverse clientele from the local tech community and shoppers at Capitol Square Mall. You'll work in a fast-paced setting, balancing customer service, team coordination, and operational efficiency. No prior supervisory title is required—just proven leadership skills and a customer-first mindset.

Key Responsibilities

As a Shift Supervisor, your day-to-day duties are hands-on and impactful:

• Maintain regular and consistent attendance and punctuality, modeling reliability for the team.
• Work flexible hours, including early mornings, evenings, weekends, nights, and holidays to meet store needs.
• Enforce store operating policies and standards, ensuring quality beverages and food products, precise cash handling, and adherence to safety and security protocols.
• Prepare beverages and coach baristas on recipes, including customizations like temperature adjustments, ingredient quantities, or substitutions.
• Delegate tasks to employees and coordinate the efforts of two or more team members to keep operations smooth during busy shifts.

Leadership Focus

Direct the work of others with confidence, fostering a positive team environment. Your ability to communicate effectively and build relationships will be key to motivating partners and delivering outstanding service.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in San Jose, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Strong ability to direct others, learn quickly, and thrive in a retail environment.
• Effective oral communication skills, interpersonal prowess, and teamwork abilities.
• Availability for flexible scheduling, with or without reasonable accommodations.

No formal education beyond high school is required, but a passion for coffee, retail, or hospitality is a plus. Starbucks provides training to help you excel.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University at no cost.
• Bean Stock: Equity grants that make you a true partner in our success.
• Spotify Premium: Enjoy ad-free music to soundtrack your life.
• Free Coffee & Merch Markouts: Take home coffee, tea, and merchandise daily.
• 401(k) with Company Match: Secure your future with generous matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and partner discounts. We prioritize your well-being with wellness programs and flexible scheduling.

Career Growth at Starbucks

Starbucks invests in your development. Shift Supervisors often advance to roles like Assistant Store Manager, Store Manager, or District Manager. Our internal mobility program has propelled thousands of partners to leadership positions. With ongoing training in leadership, operations, and coffee expertise, plus tuition reimbursement, the path to corporate roles or multi-unit management is wide open. Many of our executives started as baristas—your journey begins here in San Jose.

Why Join Starbucks

Joining Starbucks means more than a job; it's a community. In San Jose, you'll contribute to a store that serves the innovative Silicon Valley crowd while enjoying California's sunny vibe. Our premium culture emphasizes work-life balance, inclusivity, and purpose-driven work. With competitive pay estimated at $38,000-$48,000 annually (based on market rates for the role in San Jose), plus tips and benefits, you'll thrive financially and personally. Be part of a brand that gives back through community initiatives and sustainable practices.

Role FAQs

What is the estimated salary for this role?

Based on retail/food sector rates in San Jose, CA, expect $38,000-$48,000 yearly, plus tips and benefits.

Is this a full-time position?

Yes, full-time with flexible hours.

What experience is required?

Six months customer service and delegation experience.

Does Starbucks offer benefits immediately?

Benefits start after introductory period; tuition coverage available to eligible partners.

How do I apply?

Search for Store# 05359 on Starbucks careers site and submit your application today!