About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, renowned for its premium coffee, handcrafted beverages, and inviting store experiences. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon with over 38,000 stores in more than 80 countries. At Starbucks, we are more than just a coffee company; we are creators of human connections through every cup served. Our commitment to ethical sourcing, sustainability, and community impact sets us apart. In San Jose, California, our Pavilion Downtown store (#05297) embodies this mission, serving the vibrant Silicon Valley community with exceptional service and products.

Role Overview

As a Shift Supervisor at Starbucks Coffee Company in San Jose, California, you will play a pivotal role in leading your team during shifts to deliver outstanding customer experiences. This position is ideal for motivated individuals with retail or food service experience who thrive in fast-paced environments. You will oversee operations, coach baristas, ensure product quality, and uphold Starbucks' high standards for safety and service. With flexible scheduling that includes early mornings, evenings, weekends, and holidays, this full-time role offers a dynamic entry into leadership within one of the most admired brands in the world.

Why This Role Matters

Shift Supervisors are the backbone of our store operations, bridging the gap between partners (our employees) and customers. Your ability to direct workflows, handle cash securely, and maintain a clean, safe environment directly impacts customer satisfaction and store success.

Key Responsibilities

In this leadership position, your daily duties will include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Being available to work flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Meeting store operating policies and standards, such as providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages to standard recipes or customized for customers, including adjustments like temperature, ingredient quantities, or substitutions.
• Delegating tasks to other employees and coordinating the tasks of two or more team members to optimize efficiency.
• Directing the work of others to achieve operational goals and deliver exceptional service.

Operational Excellence

You will embody Starbucks' standards by fostering a positive team environment, resolving customer issues swiftly, and contributing to inventory management and merchandising.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in San Jose, you should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating the work of two or more employees.
• Ability to direct the work of others effectively.
• Quick learning aptitude to master recipes, procedures, and POS systems.
• Effective oral communication skills for team coaching and customer engagement.
• Strong knowledge of the retail environment, particularly in food and beverage service.
• Exceptional interpersonal skills and the ability to build relationships with team members and customers.
• Team-oriented mindset with a commitment to collaborative success.

No formal degree is required; your hands-on experience and passion for hospitality will drive your success. Starbucks values diversity and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers industry-leading benefits that support your well-being and growth:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University (ASU) with full tuition reimbursement.
• Bean Stock: Receive Starbucks stock grants as part of your compensation, making you a true partner in our success.
• Spotify Premium: Enjoy a complimentary subscription to enhance your daily playlist.
• Free Coffee and Drink Markouts: Indulge in complimentary handcrafted beverages and food items during shifts.
• 401(k) with Company Match: Secure your financial future with generous matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and exclusive partner discounts on merchandise.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor, you'll access leadership training programs, mentorship opportunities, and clear paths to roles like Store Manager, District Manager, or corporate positions. Many of our executives started as baristas. With internal mobility across thousands of stores, your career trajectory is limitless. In San Jose's tech hub, opportunities extend to innovative projects in mobile ordering and digital experiences.

Training and Development

From day one, you'll receive hands-on training in coffee mastery, customer service excellence, and supervisory skills. Ongoing programs like Barista Basics and Shift Supervisor Certification ensure you're equipped for advancement.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven culture that values inclusivity, innovation, and impact. In San Jose, you'll serve a diverse community while enjoying the perks of working for a Fortune 500 company. Our emphasis on work-life balance, competitive pay (estimated $38,000-$48,000 annually), and unparalleled benefits make this more than a job—it's a career launchpad. Experience the pride of crafting moments of connection, one cup at a time.

Role FAQs

Q: What is the estimated salary for this role?
A: Based on market rates for Shift Supervisors in San Jose, CA, expect $38,000-$48,000 USD per year, plus tips and benefits.

Q: Is this a full-time position?
A: Yes, full-time with flexible scheduling to fit your lifestyle.

Q: What experience is required?
A: Six months in customer service and delegation experience.

Q: Does Starbucks offer benefits immediately?
A: Eligible partners receive benefits after a short qualifying period.

Q: How do I apply?
A: Visit the Starbucks careers site and search for Store# 05297 in San Jose to submit your application today!