About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer service, and a commitment to sustainability. At Starbucks, we create inviting spaces where communities connect over handcrafted beverages and fresh food. Our mission is to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time. As a Shift Supervisor at our Santa Clara location (Store# 05686, El Camino & Lawrence - Pickup), you'll play a pivotal role in delivering this experience while advancing your career in a dynamic retail environment.

Role Overview

The Shift Supervisor position at Starbucks in Santa Clara, California, is a leadership role designed for motivated individuals ready to guide barista teams during shifts. This full-time opportunity involves overseeing store operations, ensuring top-tier service, and fostering a positive team atmosphere. With flexible scheduling that accommodates early mornings, evenings, weekends, nights, and holidays, you'll gain hands-on experience in retail management within the vibrant coffee industry. Located at El Camino & Lawrence - Pickup, this store emphasizes efficient pickup services, perfect for high-volume operations in Santa Clara's bustling community.

Why This Role Stands Out

As a Shift Supervisor, you'll bridge the gap between barista and store manager, honing skills in team leadership, customer engagement, and operational excellence. Starbucks invests in your growth with world-class training and perks that extend beyond the workplace.

Key Responsibilities

In this role, you'll uphold Starbucks' high standards while leading your team to success. Core duties include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Working flexible hours, including early mornings, evenings, weekends, nights, and/or holidays to meet store needs.
• Adhering to store operating policies and standards, such as providing quality beverages and food products, accurate cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages according to standard recipes or customized orders, including adjustments for temperature, ingredient quantities, or substitutions.
• Delegating tasks to other employees and coordinating the efforts of two or more team members to optimize shift performance.

These responsibilities empower you to create memorable customer experiences and maintain a smooth-running store environment.

Qualifications & Requirements

Starbucks seeks candidates with proven abilities in leadership and customer service. Key qualifications include:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating the work of two or more employees.
• Ability to direct the work of others effectively.
• Quick learning aptitude to master Starbucks procedures rapidly.
• Strong oral communication skills for clear team instructions and customer interactions.
• In-depth knowledge of the retail environment.
• Exceptional interpersonal skills and the ability to build lasting relationships with colleagues and customers.
• Team-oriented mindset with a collaborative spirit.

No formal degree is required—your passion for coffee, people, and leadership is what matters most.

Benefits & Perks

Starbucks offers industry-leading benefits that support your well-being and professional aspirations:

• Bean Stock: Equity grants that make you a partner in Starbucks' success.
• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online).
• Spotify Premium: Complimentary subscription to enjoy your favorite music on the job and beyond.
• Free Coffee & Markouts: Enjoy complimentary handcrafted beverages and food items daily.
• 401(k) Match: Generous company matching to secure your financial future.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and employee assistance programs, ensuring you thrive both at work and in life.

Career Growth at Starbucks

Starbucks is committed to internal mobility—over 70% of our leaders started in hourly roles. As a Shift Supervisor, you'll receive ongoing training through our Barista Basics, Shift Supervisor workshops, and leadership development programs. Advance to roles like Assistant Store Manager, Store Manager, or even district leadership. Our global footprint offers relocation opportunities, and programs like the Starbucks College Achievement Plan pave the way for bachelor's degrees without debt. In Santa Clara, you'll join a supportive network driving innovation in pickup and mobile ordering.

Training & Development

From day one, expect immersive onboarding, including hands-on barista skills, food safety certification, and leadership simulations. Starbucks University provides digital courses on everything from customer obsession to operational excellence.

Why Join Starbucks

Choosing Starbucks means more than a job—it's a career with purpose. We're dedicated to ethical sourcing, sustainability (like our Greener Stores initiative), and community impact through initiatives like hiring veterans and supporting youth programs. In Santa Clara, California, enjoy a vibrant location near tech hubs, offering networking potential in Silicon Valley. Competitive estimated salary ($38,000–$48,000 USD yearly), combined with unparalleled benefits, positions you for long-term success. Join a culture that values diversity, inclusion, and innovation, where your contributions fuel global growth.

Role FAQs

Q: What shifts will I work?
A: Flexible hours including early mornings, evenings, weekends, nights, and holidays, based on store needs.

Q: Is prior supervisory experience required?
A: Yes, at least six months delegating tasks or coordinating two or more employees.

Q: What benefits are available immediately?
A: Free coffee markouts and partner discounts start right away; full benefits like health insurance and tuition coverage follow eligibility.

Q: Can I advance quickly?
A: Absolutely—many Shift Supervisors move up within a year with strong performance.

Q: Is this role full-time?
A: Yes, designed for full-time commitment with opportunities for overtime.

Ready to lead at Starbucks? Apply now for the Shift Supervisor role in Santa Clara and brew your future today!