About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, serving millions of customers daily with premium coffee, handcrafted beverages, and fresh food. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon, operating over 38,000 stores in more than 80 countries. At Starbucks, we are more than just a coffee company; we are a community builder, committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.

In the United States, Starbucks employs hundreds of thousands of partners (that's what we call our employees) who bring passion to every interaction. As a Shift Supervisor in Santa Rosa, California, you'll be part of a dynamic team at Store# 03456 on Hopper & Cleveland, contributing to the vibrant local community while advancing your career in a supportive environment.

Role Overview

The Shift Supervisor role at Starbucks is a leadership position designed for motivated individuals ready to step up and guide store operations during shifts. In this full-time role at our Santa Rosa location, you'll oversee team members, ensure exceptional customer service, and maintain the high standards that define the Starbucks experience. This position requires flexibility, as shifts may include early mornings, evenings, weekends, nights, and holidays. With an estimated salary range of $38,000 to $48,000 annually (based on market rates for retail/food sector in Santa Rosa, CA), this role offers competitive pay plus comprehensive benefits.

As a Shift Supervisor, you'll bridge the gap between barista and store manager, honing leadership skills while delivering the perfect cup of coffee and fostering a positive store atmosphere. Ideal for those with retail experience seeking growth in the coffee industry.

Key Responsibilities

Shift Supervisors at Starbucks play a pivotal role in daily operations. Key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Being available to work flexible hours, including early mornings, evenings, weekends, nights, and/or holidays.
• Meeting store operating policies and standards, such as providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages to standard recipes or customized orders, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to other employees and coordinating the work of two or more team members to keep operations smooth.

Leadership and Customer Focus

Direct the work of others while interacting constantly with customers to fulfill their requests. Your ability to build relationships and work as part of a team will be crucial in creating memorable experiences.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Santa Rosa, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and request fulfillment.
• Six months of experience delegating tasks or coordinating the efforts of two or more employees.
• Ability to direct the work of others and learn quickly in a fast-paced environment.
• Effective oral communication skills and strong interpersonal abilities.
• Knowledge of the retail environment and the capacity to work collaboratively as part of a team.
• Proven ability to build relationships with customers and colleagues alike.

No formal education beyond high school is required, but a passion for coffee, customer service, and leadership is essential. Starbucks values diverse backgrounds and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice:

• Bean Stock: Equity grants that make you a partner in our success.
• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online).
• Spotify Premium: Free subscription to enjoy your favorite music on the job and beyond.
• Free Coffee and Drink Markouts: Enjoy complimentary handcrafted beverages and food items during shifts.
• 401(k) with Company Match: Secure your future with robust retirement savings options.

Additional perks include health insurance, paid time off, mental health resources, and exclusive partner discounts. These benefits are available from day one for eligible roles, ensuring you feel valued immediately.

Career Growth at Starbucks

Starbucks is committed to your professional development. As a Shift Supervisor, you'll receive ongoing training through our Barista Basics, customer service workshops, and leadership programs. Many of our store managers, district managers, and even corporate executives started as baristas or shift supervisors. With internal promotion rates among the highest in retail, your path to advancement is clear. In Santa Rosa, you'll gain hands-on experience in a high-volume store, positioning you for rapid growth within the Pacific Northwest region or beyond.

Our Starbucks College Achievement Plan empowers partners to earn bachelor's degrees tuition-free, opening doors to endless opportunities.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven company that prioritizes people, communities, and sustainability. In Santa Rosa, California, you'll serve a diverse clientele in a welcoming store environment at Hopper & Cleveland. We offer stability in the retail sector, with opportunities to make a real impact. Whether you're crafting the perfect latte or leading your team through peak hours, every shift contributes to our shared success. With premium benefits, competitive pay, and a culture of inclusivity, Starbucks is where careers brew.

Role FAQs

What shifts will I work as a Shift Supervisor?

Flexible hours including early mornings, evenings, weekends, nights, and holidays to meet store needs.

Do I need prior supervisory experience?

Yes, at least six months delegating tasks or coordinating 2+ employees.

What benefits are available immediately?

Eligible partners enjoy Bean Stock, tuition coverage, Spotify Premium, free drinks, and more from day one.

Is this a full-time position?

Yes, full-time employment with comprehensive benefits.

How do I apply for the Santa Rosa location?

Search for Store# 03456, Hopper & Cleveland on Starbucks careers site and submit your application today.