About Starbucks Coffee Company

Starbucks Coffee Company is the world's premier purveyor of the finest coffee, passionately handcrafted beverages, and engaging customer experiences. With over 38,000 stores in more than 80 countries, Starbucks has built a global legacy on quality, community, and innovation. Founded in 1971 in Seattle, Washington, the company has evolved into a dynamic leader in the coffee industry, committed to ethically sourcing premium beans and fostering inclusive workplaces. At Starbucks, every role contributes to creating moments of connection, from the first sip of a handcrafted latte to the warmth of team collaboration. As a Shift Supervisor at our White Oak Town Center location in Silver Spring, Maryland, you'll play a pivotal role in upholding these standards while advancing your career in a supportive environment.

Role Overview

The Shift Supervisor position at Starbucks Store #71991 in White Oak Town Center, Silver Spring, Maryland, is ideal for motivated leaders ready to guide barista teams during dynamic shifts. This full-time role involves overseeing daily operations, ensuring top-tier service, and maintaining the high standards that define the Starbucks experience. Shift Supervisors are the heartbeat of the store, directing teams to deliver perfect beverages, handle transactions securely, and create welcoming atmospheres. With flexible hours that may include early mornings, evenings, weekends, nights, and holidays, this position offers a fast-paced retail environment where quick learners thrive. Competitive estimated salary ranges from $38,000 to $48,000 annually, reflecting market rates for retail leadership in the Silver Spring area with a buffer for performance potential.

Key Responsibilities

Shift Supervisors at Starbucks are hands-on leaders who balance operational excellence with team empowerment. Core duties include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations, to ensure seamless store operations.
• Working flexible hours, including early mornings, evenings, weekends, nights, and holidays, to meet customer demands.
• Upholding store operating policies and standards, such as providing quality beverages and food products, precise cash handling, and prioritizing store safety and security.
• Preparing and coaching the preparation of food and beverages according to standard recipes or customized orders, including adjustments for temperature, ingredient quantities, or substitutions.
• Delegating tasks to other employees and coordinating the efforts of two or more team members to optimize efficiency.

These responsibilities demand a proactive approach, ensuring every shift runs smoothly and customers leave delighted.

Daily Leadership Tasks

From opening procedures to closing checklists, Shift Supervisors direct workflow, resolve issues swiftly, and model Starbucks' customer obsession. You'll build relationships with regulars, train new hires on the fly, and keep the store spotless and secure.

Qualifications & Requirements

To succeed as a Shift Supervisor, candidates need proven experience and innate leadership qualities. Key qualifications include:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Ability to direct the work of others with confidence and clarity.
• Quick learning aptitude to master recipes, systems, and procedures rapidly.
• Effective oral communication skills for team instructions and customer engagement.
• Strong interpersonal skills, retail environment knowledge, and team collaboration abilities.
• Capacity to build lasting relationships with colleagues and patrons.

No formal degree is required; passion for coffee, people, and performance is paramount. Reasonable accommodations are available to support diverse needs.

Benefits & Perks

Starbucks invests in its partners (that's us!) with industry-leading benefits that extend far beyond the shift. Enjoy:

• 100% Tuition Coverage: Pursue your bachelor's degree online through Arizona State University at no cost.
• Bean Stock: Equity grants that make you a stakeholder in Starbucks' success.
• Spotify Premium: Free subscription to elevate your playlist game.
• Free Coffee & Food Markouts: Indulge in complimentary handcrafted beverages and bakery items daily.
• 401(k) Match: Company contributions to secure your financial future.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and exclusive partner discounts. These benefits underscore Starbucks' commitment to holistic well-being.

Career Growth at Starbucks

Starbucks is a launchpad for ambitious careers. Shift Supervisors often advance to Store Manager, District Manager, or corporate roles within months or years. Our robust training programs, mentorship opportunities, and internal mobility have propelled thousands upward. In Silver Spring, you'll gain exposure to high-volume operations at White Oak Town Center, honing skills transferable across retail, hospitality, and beyond. Many alumni credit Starbucks for building leadership foundations that last a lifetime.

Training & Development

From Barista Basics to advanced leadership certifications, Starbucks provides ongoing education. Access digital learning platforms, in-store coaching, and tuition-free degrees to fuel your ascent.

Why Join Starbucks

Choosing Starbucks means joining a purpose-driven culture that values inclusivity, sustainability, and innovation. In Silver Spring, Maryland, our store serves a vibrant community, offering chances to connect deeply with diverse customers. Experience the pride of crafting iconic drinks, leading empowered teams, and contributing to global impact—like our C.A.F.E. Practices for ethical sourcing. With competitive pay, unparalleled benefits, and endless growth, this Shift Supervisor role is more than a job; it's a stepping stone to extraordinary opportunities.

Role FAQs

What shifts will I work?

Flexible schedules including early mornings, evenings, weekends, nights, and holidays to match store needs.

Is prior supervisory experience required?

Yes, at least six months delegating tasks or coordinating teams.

What benefits start immediately?

Free coffee markouts and Spotify Premium from day one, with full benefits package upon eligibility.

How do I apply?

Search for Store #71991 in Silver Spring, MD, on the Starbucks careers site and submit your application today.

Does Starbucks offer accommodations?

Yes, reasonable accommodations for attendance, work, and more.